How do Back-to-Back Reservations Work?
#1
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How do Back-to-Back Reservations Work?
Apologies if this has been asked somewhere before, but do back-to-back stays at the same property (2 separate reservations) count as 1 stay?
I'm curious to know for when there are promo's where you get something per stay or where you get a bonus if the stay is a weekend stay, in the latter's case when the first part of the booking was a weekend stay but the 2nd part (back-to-back) did not include a weekend night anymore, will the entire stay count as 1 or will they be considered 2 separate stays where bonus points are concerned?
I'm curious to know for when there are promo's where you get something per stay or where you get a bonus if the stay is a weekend stay, in the latter's case when the first part of the booking was a weekend stay but the 2nd part (back-to-back) did not include a weekend night anymore, will the entire stay count as 1 or will they be considered 2 separate stays where bonus points are concerned?
#2
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Unless a mistake is made, back-to-back stays in the same property count as one stay.
In addition, in principle, the hotel could force you to check out and change rooms, but this would still be a single stay (and it's costly for the hotel to clean rooms between guests, so they have an incentive to avoid having you change rooms).
In addition, in principle, the hotel could force you to check out and change rooms, but this would still be a single stay (and it's costly for the hotel to clean rooms between guests, so they have an incentive to avoid having you change rooms).
#3


Join Date: Jan 2005
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Unless a mistake is made, back-to-back stays in the same property count as one stay.
In addition, in principle, the hotel could force you to check out and change rooms, but this would still be a single stay (and it's costly for the hotel to clean rooms between guests, so they have an incentive to avoid having you change rooms).
In addition, in principle, the hotel could force you to check out and change rooms, but this would still be a single stay (and it's costly for the hotel to clean rooms between guests, so they have an incentive to avoid having you change rooms).
#4
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Unless a mistake is made, back-to-back stays in the same property count as one stay.
In addition, in principle, the hotel could force you to check out and change rooms, but this would still be a single stay (and it's costly for the hotel to clean rooms between guests, so they have an incentive to avoid having you change rooms).
In addition, in principle, the hotel could force you to check out and change rooms, but this would still be a single stay (and it's costly for the hotel to clean rooms between guests, so they have an incentive to avoid having you change rooms).
Treatment of back-to-back stays as a single stay is the norm per the Terms and Conditions.
#5
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Even where points are concerned? i.e. if the stays were separate and each pertaining to a different promotional period (example given in the first post), would the entire stay count towards the promotion as if it was 1 stay even if the second booking would for example not be part of the promotion (because it doesn't include a weekend night anymore for example - but the entire stay does if stays are combined).
#7
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Unfortunately, as mentioned, consecutive nights at the same hotel, no matter the number, types, different rates, etc, between different reservations will all be treated as a single stay. The way around that is you have to switch hotels. If there are 2 Marriott hotels close to each other, you can switch between them and get multiple stays. In fact, I've had business trips with 5 nights where I would get 5 stays out of it just by switch between a couple of hotels every day. Might not work as well for a family vacation though. Another option if there is more than just you in the room, would be to have multiple reservations in different names/accounts. This would mean one of you could each get a stay or if you switched nightly, both of you could get multiple stays (if your trip is 4+ nights or longer of course.)
#8


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Sorry to resurrect this for a related query. Pretty sure this has been asked before and should be something I'd know, but for the life of me can't remember:
How is a single stay comprising of back-to-back reservations, one entirely on points and the other entirely on cash, treated for the purpose of points accrual? Is the entire stay of both reservations treated as equivalent to a regular Cash and Points stay, i.e. the cash component does not accrue points? Would seem logically consistent with the treatment of back-to-back reservations as a single stay.
How is a single stay comprising of back-to-back reservations, one entirely on points and the other entirely on cash, treated for the purpose of points accrual? Is the entire stay of both reservations treated as equivalent to a regular Cash and Points stay, i.e. the cash component does not accrue points? Would seem logically consistent with the treatment of back-to-back reservations as a single stay.
#9
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Sorry to resurrect this for a related query. Pretty sure this has been asked before and should be something I'd know, but for the life of me can't remember:
How is a single stay comprising of back-to-back reservations, one entirely on points and the other entirely on cash, treated for the purpose of points accrual? Is the entire stay of both reservations treated as equivalent to a regular Cash and Points stay, i.e. the cash component does not accrue points? Would seem logically consistent with the treatment of back-to-back reservations as a single stay.
How is a single stay comprising of back-to-back reservations, one entirely on points and the other entirely on cash, treated for the purpose of points accrual? Is the entire stay of both reservations treated as equivalent to a regular Cash and Points stay, i.e. the cash component does not accrue points? Would seem logically consistent with the treatment of back-to-back reservations as a single stay.
There is no way to avoid this. Ive checked out after first reservation, got my folio, and checked in for second reservation. Makes no difference. Marriott IT cant handle it.
#10


Join Date: Apr 2012
Posts: 392
Sorry to resurrect this for a related query. Pretty sure this has been asked before and should be something I'd know, but for the life of me can't remember:
How is a single stay comprising of back-to-back reservations, one entirely on points and the other entirely on cash, treated for the purpose of points accrual? Is the entire stay of both reservations treated as equivalent to a regular Cash and Points stay, i.e. the cash component does not accrue points? Would seem logically consistent with the treatment of back-to-back reservations as a single stay.
How is a single stay comprising of back-to-back reservations, one entirely on points and the other entirely on cash, treated for the purpose of points accrual? Is the entire stay of both reservations treated as equivalent to a regular Cash and Points stay, i.e. the cash component does not accrue points? Would seem logically consistent with the treatment of back-to-back reservations as a single stay.
#11
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However, today for the first time ever I had my first reservation of 2 consecutive reservations post correctly. I did pay out the folio and checked in for second reservation (but that has never fixed the problem in the past).
So either the hotel did something right, or maybe they did something wrong.
#13


Join Date: Apr 2012
Posts: 392
That has not been my experience out of dozens of stays. If I have 2 consecutive reservations of 1 night each, the hotel combines the folios for both nights (so I get all the points), but I will only get stay credit for 1 night. Of course you can get the missing night by submitting a missing stay request.
However, today for the first time ever I had my first reservation of 2 consecutive reservations post correctly. I did pay out the folio and checked in for second reservation (but that has never fixed the problem in the past).
So either the hotel did something right, or maybe they did something wrong.
However, today for the first time ever I had my first reservation of 2 consecutive reservations post correctly. I did pay out the folio and checked in for second reservation (but that has never fixed the problem in the past).
So either the hotel did something right, or maybe they did something wrong.

#14


Join Date: Jan 2005
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Thanks for all the various inputs.
So if I understand yall correctly, I ought to get points from relevant cash incidentals arising from the points-only reservation as well as the normal accrual of points from the room rate of the cash-only reservation, yes?
And to ensure (as far as possible) the proper credit of nights/points, I should request the hotel to keep the respective folios separate (and of course where possible to keep the same room), check out of the first reservation and refresh the keys for the second booking.
But as Margarita cautioned, it seems prudent to bear in mind that some cockup could happen and that I might have to submit a missing credit claim, hence be sure to have the relevant folios.
So if I understand yall correctly, I ought to get points from relevant cash incidentals arising from the points-only reservation as well as the normal accrual of points from the room rate of the cash-only reservation, yes?
And to ensure (as far as possible) the proper credit of nights/points, I should request the hotel to keep the respective folios separate (and of course where possible to keep the same room), check out of the first reservation and refresh the keys for the second booking.
But as Margarita cautioned, it seems prudent to bear in mind that some cockup could happen and that I might have to submit a missing credit claim, hence be sure to have the relevant folios.
#15


Join Date: Apr 2012
Posts: 392
Thanks for all the various inputs.
So if I understand yall correctly, I ought to get points from relevant cash incidentals arising from the points-only reservation as well as the normal accrual of points from the room rate of the cash-only reservation, yes?
And to ensure (as far as possible) the proper credit of nights/points, I should request the hotel to keep the respective folios separate (and of course where possible to keep the same room), check out of the first reservation and refresh the keys for the second booking.
But as Margarita cautioned, it seems prudent to bear in mind that some cockup could happen and that I might have to submit a missing credit claim, hence be sure to have the relevant folios.
So if I understand yall correctly, I ought to get points from relevant cash incidentals arising from the points-only reservation as well as the normal accrual of points from the room rate of the cash-only reservation, yes?
And to ensure (as far as possible) the proper credit of nights/points, I should request the hotel to keep the respective folios separate (and of course where possible to keep the same room), check out of the first reservation and refresh the keys for the second booking.
But as Margarita cautioned, it seems prudent to bear in mind that some cockup could happen and that I might have to submit a missing credit claim, hence be sure to have the relevant folios.



