Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Nov 1, 2019, 1:20 pm
#121
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
They are officially called "Travel Packages". Used to be a far better value.
Link to info: https://www.marriott.com/loyalty/red...l/packages.mi?
Link to info: https://www.marriott.com/loyalty/red...l/packages.mi?
Nov 2, 2019, 8:39 am
#122
Join Date: May 1998
Posts: 6,790
They were part of Travel Package awards offered by Marriott, purchased by redeeming a specified number of Marriott reward points. The awards consisted of 7 (or 5 in some cases) free nights and a certain number of airline miles (amount varied by airline and amount of points redeemed/paid).
The current version of these Travel Packages may be found at https://www.marriott.com/loyalty/red...l/packages.mi? but are not as good a deal as the old program (ended in August 2018).
The current version of these Travel Packages may be found at https://www.marriott.com/loyalty/red...l/packages.mi? but are not as good a deal as the old program (ended in August 2018).
Nov 2, 2019, 5:14 pm
#123
Suspended
Original Poster
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Enjoy while you/we can....
Nov 6, 2019, 11:43 am
#125
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Nov 6, 2019, 11:28 pm
#126
Join Date: Sep 2012
Posts: 625
For anyone wanting to extend their certificate for another year, best of luck. The company line is that these cannot be extended anymore, and I heard that through every channel: online chat, email and phone.
Your hope is to luck out and get a very good agent with the ability and caring to do a one time extension. Not easy, but possible. It is an exception, as a bunch of notes were added while performing the transaction for me.
Your hope is to luck out and get a very good agent with the ability and caring to do a one time extension. Not easy, but possible. It is an exception, as a bunch of notes were added while performing the transaction for me.
Nov 7, 2019, 6:33 am
#127
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
For anyone wanting to extend their certificate for another year, best of luck. The company line is that these cannot be extended anymore, and I heard that through every channel: online chat, email and phone.
Your hope is to luck out and get a very good agent with the ability and caring to do a one time extension. Not easy, but possible. It is an exception, as a bunch of notes were added while performing the transaction for me.
Your hope is to luck out and get a very good agent with the ability and caring to do a one time extension. Not easy, but possible. It is an exception, as a bunch of notes were added while performing the transaction for me.
Nov 7, 2019, 5:41 pm
#129
Join Date: Mar 2007
Location: PDX
Posts: 988
Just got mine extended another year, expired 12/13/2019, now extended to 11/07/2020. One call and done, maybe i got lucky or also the fact that i am titanium elite could have played a part. But didn't have to push much. 
Good luck all.
Good luck all.
Nov 8, 2019, 10:36 am
#130
Join Date: Feb 2011
Programs: AA LT GLD 1MM
Posts: 811
I had a old SPG 1-5 certificate, that got converted to a NC 4 certificate. I upgraded it to a 5, planning to use it, but now there is a hotel I would like to use it for that's a cat 8. I've called and they say they can't upgrade it past a 6. I asked about refund value (as I paid 105k to upgrade from 4-5) and she said 5k points.
Does any of this sound right? It all sounds wrong to me.
Does any of this sound right? It all sounds wrong to me.
Nov 8, 2019, 4:37 pm
#131
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I had a old SPG 1-5 certificate, that got converted to a NC 4 certificate. I upgraded it to a 5, planning to use it, but now there is a hotel I would like to use it for that's a cat 8. I've called and they say they can't upgrade it past a 6. I asked about refund value (as I paid 105k to upgrade from 4-5) and she said 5k points.
Does any of this sound right? It all sounds wrong to me.
Does any of this sound right? It all sounds wrong to me.
Nobody has succeeded in upgrading from a OC5 to a Cat 8 even in last year when the upgrades were feasible, as you had done so from NC4 to NC5. Upgrade path has long since been closed. I am actually surprised upgrade could still be possible to Cat 6 per the rep you talked to.
Nov 8, 2019, 8:30 pm
#132
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
She is correct. The old T&Cs for Travel Package no longer exist. New Travel Package T&Cs have come in effect many months ago - and the maximum amount you would be able to get back is, yes, 5K.
Nobody has succeeded in upgrading from a OC5 to a Cat 8 even in last year when the upgrades were feasible, as you had done so from NC4 to NC5. Upgrade path has long since been closed. I am actually surprised upgrade could still be possible to Cat 6 per the rep you talked to.
Nobody has succeeded in upgrading from a OC5 to a Cat 8 even in last year when the upgrades were feasible, as you had done so from NC4 to NC5. Upgrade path has long since been closed. I am actually surprised upgrade could still be possible to Cat 6 per the rep you talked to.
Nov 10, 2019, 4:43 pm
#133
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
I have read that its not possible to use someone else's cert on a reservation from my account. Is there any way around this? Has anyone had luck asking the hotel to change the name on the points advance reservation? Would this work?
The dates I booked are no longer available and I would rather use a friends travel cert then the points.
The dates I booked are no longer available and I would rather use a friends travel cert then the points.
Nov 10, 2019, 8:39 pm
#134
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I have read that its not possible to use someone else's cert on a reservation from my account. Is there any way around this? Has anyone had luck asking the hotel to change the name on the points advance reservation? Would this work?
The dates I booked are no longer available and I would rather use a friends travel cert then the points.
The dates I booked are no longer available and I would rather use a friends travel cert then the points.
Nov 13, 2019, 3:49 am
#135
Join Date: Jul 2016
Posts: 107
Is it now possible to book hotels using the hotel certificates? I still have 2 seven night hotel certificates to use and I want to use them for Christmas, but I am worried about all the issues people are having and ended up without a booking when I turn up to the hotel.