Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Mar 28, 2022, 11:43 am
#1591
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
And just curious for the data point as I don't have any way to audit, did you received the refund discussed above? (as a means of compensation for the downgrade of the cert).
Mar 28, 2022, 1:06 pm
#1592
Join Date: Sep 2012
Posts: 625
The refund would have been if you had a category 6 certificate worth 30k per night - then 30k total would have been refunded. Same I believe for a cat 8 dropping to a new cat 5.
Mar 28, 2022, 1:17 pm
#1593
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
Overall I'm satisfied with the result, got 210K for the cert on March 10, so definitely more flexible to use this way (+90% of my stays are max 3 nts, that's why I was dragging that cert for such a long time).
Mar 28, 2022, 1:32 pm
#1594
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Because Marriott took the stance to Match Down versus the much hyped by the blogsphere that the old certs would match up (so people gained a windfall). What happened subsequently, and in many different ways, were that Marriott refunded the overcharged points (from the calculation of the old categories), either before the final conversion date when people called and got lucky to have a supervisor doing this but it was purely random luck, or much later upon A TON OF Outcries on the net Marriott finally caved in and agreed to refund the overcharge on the downgrade. At the end, it did seem everyone who got the downgrade certs were fairly refunded.
Mar 28, 2022, 2:43 pm
#1595
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Thanks for the data point, I was under the impression that every downgraded cert received some refund.
Overall I'm satisfied with the result, got 210K for the cert on March 10, so definitely more flexible to use this way (+90% of my stays are max 3 nts, that's why I was dragging that cert for such a long time).
Overall I'm satisfied with the result, got 210K for the cert on March 10, so definitely more flexible to use this way (+90% of my stays are max 3 nts, that's why I was dragging that cert for such a long time).
If anything you came out ahead by hanging on to your TP cert. Marriott reimbursed you for 7 nights at 30K pts = 210K points or 30K-90K pts more than if you had redeemed it at a hotel, depending on whether you were at off peak, standard or peak pricing.
Mar 28, 2022, 3:50 pm
#1596
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Your old cat 5 cert was never downgraded. It was redeemable for 7 nights at a 25K point hotel (value 150K pts). Your new cat 4 was redeemable for 7 nights at a 25K point hotel (value 120K-180K points). The category number was changed but you could have got the same redemption as before. Happy’s post was irrelevant to your situation.
If anything you came out ahead by hanging on to your TP cert. Marriott reimbursed you for 7 nights at 30K pts = 210K points or 30K-90K pts more than if you had redeemed it at a hotel, depending on whether you were at off peak, standard or peak pricing.
If anything you came out ahead by hanging on to your TP cert. Marriott reimbursed you for 7 nights at 30K pts = 210K points or 30K-90K pts more than if you had redeemed it at a hotel, depending on whether you were at off peak, standard or peak pricing.
Mar 28, 2022, 6:33 pm
#1598
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
If you mean you book it now but later change the date - Yes, it will be subj to the new pricing, just like each year's category changes in the past. A date change is a NEW BOOKING. it always is, whether it is point or cash.
Mar 30, 2022, 9:20 am
#1599
Join Date: May 2014
Location: DFW
Posts: 108
I called 1-800-399-4229. The voice response system will list several options in which it can help you with (**COUGH**) such as what's my points balance etc... I just respond with "something else". Both agents I spoke with on both days had to put me on hold and speak with the help desk. I would take a screen shot of your current points balance and also ask the agent what's the certificate number (not certificate type) because they are able to trace certificates by their number if anything should not go as planned. Good luck and let us know how it worked out.
I gave them no reference of the existing case, just gave them the reservation# asked them to detach it since I have to change travel dates, they went onto hold for a bit and it was done on the call itself.
All's well that ends well
May 22, 2022, 8:39 pm
#1600
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Reservations with travel packages attached appear as if they will use points
I have two travel packages left, and I attached them to two reservations beginning next week.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
May 22, 2022, 8:46 pm
#1601
Join Date: Dec 2007
Location: SFO
Posts: 4,916
I have two travel packages left, and I attached them to two reservations beginning next week.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
May 22, 2022, 8:47 pm
#1602
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I have two travel packages left, and I attached them to two reservations beginning next week.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
I’m surprised that using the TP was better value than refunding the TP at peak rates and then using your points to pay for the reservation.
Last edited by margarita girl; May 23, 2022 at 3:09 am
May 23, 2022, 3:25 am
#1603
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
I have two travel packages left, and I attached them to two reservations beginning next week.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
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May 23, 2022, 5:31 am
#1604
Join Date: Aug 2001
Posts: 1,053
I have two travel packages left, and I attached them to two reservations beginning next week.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.
Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.
I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.
The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.
Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)
Thanks.
Look at your activity/history. Points are deducted at time of reservation, so if points (rather than the TP) were used you would see it in the transactions.
DAK
May 25, 2022, 10:41 am
#1605
Join Date: Nov 2009
Posts: 432
Partial TRVL_Package 7 Nts up to 210,000 PTS
I just canceled a reservation with a TP certificate attached. After cancellation, I now have this cert back to my account as: Partial TRVL_Package 7 Nts up to 210,000 PTS.
Does anyone know what will happen to the certificate? and if it does, when will that happen?
Does anyone know what will happen to the certificate? and if it does, when will that happen?