But the transaction was authorized. I am quite sure the smoking cleaning is a clearly disclosed fee in that property and that, either at check in or during express checkout, the guest authorized the property to charge his/her cc for any fees and expenses s/he incurred during the stay. So, this is not an unauthorized cc transaction. The issue is whether the guest gave cause to the need to clean the room. Not unlike when hotel charges post-stay for minibar expenses or for damages to the room. There’s definitely an authorization for that, whether the underlying facts did take place it’s another discussion. My guess, if we areto believe OP’s version, people had recently smoked inside that room and with OP being caught smoking in the balcony, hotel did a verification and found “probable cause” OP is to blame for that and they do have a credible witness and reports of complaints from other guests. OTOH, OP’s party might have smoked in the balcony with the doors open and the smoke simply went inside the room. For a hardcore smoker it’s easy not to notice the stench they cause.

Smoking should just be banned period at all hotels regardless of balcony or not

as a non smoker nothing pisses me off more than walking into a room smelling smoke. I’m sorry but I have zero sympathy for op

smoke off property if you must

yes. And let’s be honest. This is he said she said

Security was called on op because they were smoking. hotel allows smokers on the balcony but yet op was told to stop. That must mean op was doing something they should not have otherwise why call security and why threaten to kick op out???

now op is crying sour grapes. Sorry no sympathy from me

How is your radar for bs not going off.

Clearly something isn’t adding up.