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Old Aug 29, 2019, 2:08 am
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Dr. HFH
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Originally Posted by catbox9
I recently had a stay at the Cosmopolitan Las Vegas. My room had a balcony which had ash trays. Several people were noted to be smoking on the balcony. Security came to our room as people were complaining about our smoking and asked us to stop or we would be evicted from the room. While I did not think we were being particularly loud, we agreed to stop and this seemed to be a non-issue. Today I received a copy of my bill and I was charged $566.90 for a "housekeeping deep clean smoking fee per security". To me this fee seems outrageous, even if we were smoking in the room which we were not. Is there any recourse I might have?
I would contest the fee. You were smoking on the balcony, where the hotel had provided ashtrays, presumably for that purpose. In fact, your smoking on the balcony, rather than in the room, is the very thing that generated the complaint. If the hotel resists, its position is that if you use the ashtrays it provided, that will incur a cleaning charge?
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