Marriott shoots self in foot re: resort fee disclosure
#106
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
With resort fees, one might end up being $40+ higher a night despite being displayed at the same price.
#107
Join Date: Dec 2007
Location: SFO
Posts: 4,914
To me the difference is in making comparisons. Obviously there are some variations between locations (say, if you cross between two neighboring cities), but if you see two $200 hotels in a search engine, they're going to cost the same after taxes.
With resort fees, one might end up being $40+ higher a night despite being displayed at the same price.
With resort fees, one might end up being $40+ higher a night despite being displayed at the same price.
#108
Original Member
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,253
What is way worse to me is now that Priceline has included condo rentals, they will advertise $75 a night in the search listings next to hotels, but after cleaning fees, booking fees, taxes and other odds and ends, it can be a $250+ room. That makes the resort fees look like a rounding error.
#109
Join Date: Nov 2007
Location: TPA
Programs: United MP
Posts: 463
I'm going to use some of my screenshots from another post on the same topic. Bottom line is that if the fee isn't optional it should be in the base rate. Otherwise it isn't displayed when you're searching for the hotel in basically every search engine and even on Bonvoy itself.
You have to click through to see the charge
Doesn't show up on Trivago either!
You have to click through to see the charge
Doesn't show up on Trivago either!
#110
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I'm going to use some of my screenshots from another post on the same topic. Bottom line is that if the fee isn't optional it should be in the base rate. Otherwise it isn't displayed when you're searching for the hotel in basically every search engine and even on Bonvoy itself.
James
#111
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
In re all of this, I think VIA Rail (up in Canada) has a good solution where you can search for rail fares with or without tax included.
(This is particularly useful since there are some quirks hidden in the system that theoretically allow you to cause tax not to be assessed if your reservation meets specific conditions).
(This is particularly useful since there are some quirks hidden in the system that theoretically allow you to cause tax not to be assessed if your reservation meets specific conditions).
#112
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
#113
Join Date: Nov 2000
Location: Hotel Guru
Programs: Marriott Lifetime Titanium, UA Gold
Posts: 1,455
#114
Join Date: Nov 2005
Posts: 14
Hotels shooting themsleves in the foot
I have recently been booking hotels in the US for a 3 week visit and specifically sought out hotels that were transparent in their charges and without RESORT fees. The principle of this charge is wrong, unless the hotel is actually a resort i.e. it has a theme park or similar attached to it for which you get free entry for your resort fee. Similarly in the UK I have recently bought a new car and some dealers are starting to try to charge an administration fee of £100 - 250 plus 20% tax for registering the car and getting it taxed! I walked out of one such dealership and told them why! Next we will be going to supermarkets and there will be a fee for parking and getting served at the till!!
#115
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Before confirmation, you can get a breakdown of the Taxes & charges which lists the resort fee as a separate item.
James
#116
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Wow. I’m surprised those things are available daily. So a 5 night stay would get you:
- 250 USD Food and Beverage Credit (available in all outlets)
- 250 USD Laundry/Dry Cleaning Credit
- 125 USD Fodera Hair Salon Credit
- Free HSIA, Local, Long Distance and International calls (unlimited)
- 10 Museum (MOMA or Met) tickets
On both of our last 2 visits they offered to waive the fee for me. The first time because it was instituted after I made my reservation, the second time because they now will waive for any 5+ night stays. On both occasions I opted to keep the resort fee because I knew we would come out ahead.
And that is the only time in my life I would ever have kept an optional resort fee. LOL
#117
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
When fees ARE NOT clearly disclosed
I thought about starting another thread, but figured it's close enough.
So I just stayed at a property where they had a "Daily Mandatory Charge" which works out to 10% of the room rate, which was not shown at the top of the room rates like all of the other Marriott properties in the area. To add insult to injury, they also separately charge a "Daily Mandatory Charge" on parking fees as well. The front desk agent tried telling me that this was for government-imposed taxes, BUT those were billed separately on the bill. I asked for a manager on duty, who showed up and was completely unapologetic about it and borderline rude. I showed her the Marriott.com website right there in front of her and showed how the other properties in the area disclosed this and how theirs did not.
Anyone have any suggestions on where to take this?
So I just stayed at a property where they had a "Daily Mandatory Charge" which works out to 10% of the room rate, which was not shown at the top of the room rates like all of the other Marriott properties in the area. To add insult to injury, they also separately charge a "Daily Mandatory Charge" on parking fees as well. The front desk agent tried telling me that this was for government-imposed taxes, BUT those were billed separately on the bill. I asked for a manager on duty, who showed up and was completely unapologetic about it and borderline rude. I showed her the Marriott.com website right there in front of her and showed how the other properties in the area disclosed this and how theirs did not.
Anyone have any suggestions on where to take this?
#119
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
I will in due time, I promise. I don't want the hotel in question to change their website before the proper eyeballs can see (and hopefully punish) the offending property. When I get to the office on Monday I'll post screen shots & a copy of the folio for everyone to see.
#120
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305