Originally Posted by KRSW

I will in due time, I promise. I don't want the hotel in question to change their website before the proper eyeballs can see (and hopefully punish) the offending property. When I get to the office on Monday I'll post screen shots & a copy of the folio for everyone to see.

Originally Posted by volklboy

Our new strategy for resort fee properties is to put in the notes of our reservations that we have a "neat pile of towels" fee of $36.00 per day, plus tax and handling charge which the hotel accepts by confirming the reservation. Many hotel guests leave used towels all over the place, but we fold them (not too carefully since we don't want the staff to re-use them) and make a neat pile (or pyramid for $5.00 per day extra). It's in the notes!

Originally Posted by Cathay Dragon 666

I read this just in time. My colleague just came back from Shanghai whining (now justified it seems) about the Twelve on Hengshan trying to charge him two suspicious charges with no explanation at all. One a $50 per day "OTHER" and another $35 per day "Daily Services", and he's stayed there 5 days so it added up to $425. When he went up to the front desk and asked for clarifications of the fee, the front desk person actually replied: "I don't know, but you have to pay it, I'm going to charge your card now", to which he told them no don't you dare until he finds out what is it. The manager on duty came out and he was hostile (according to him) about it and adamant that he has to pay it, but he can't say what it is for! Finally another management came out and (for him anyway) BS the fees as a type of "service charge" but again can't specifically said what kind of services. I think he has escalated to Marriott corporate, I'll update this forum on what's the resolution.

Originally Posted by JW6130

If my points stay had been at a comparable Marriott resort, they would have charged me the resort fee, given me the room I booked unless I begged or complained, made me pay a $6-$10 "upcharge" for the free hot buffet breakfast that is supposed to come with the Arrival Gift (when the cold buffet is something like green melon and muffins), not allowed me to access the lounge with status (or even points) because it's either closed, not available, or called a "Griffin Club," and probably charged me for bottled water (Hyatt put so much free bottled water in my room that I won't have to buy any of the $5 bottled water on property).

And a Marriott stay would never get me late checkout offered upon check-in! I'd ask nicely and be told 12pm is the best they can do (We're a resort!), while they are offering no-status members next to me the exact same check-out time. Then I'd negotiate for 15 minutes to get it to 1:00pm, and be frustrated with the entire process.

Originally Posted by JW6130

I'm scratching my head as a Lifetime Titanium why I still stay at Marriott hotels. I've started dipping my toe in the Hilton and Hyatt waters this year, and it has been an overall excellent experience with both.

Originally Posted by Cathay Dragon 666

I read this just in time. My colleague just came back from Shanghai whining (now justified it seems) about the Twelve on Hengshan trying to charge him two suspicious charges with no explanation at all. One a $50 per day "OTHER" and another $35 per day "Daily Services", and he's stayed there 5 days so it added up to $425. When he went up to the front desk and asked for clarifications of the fee, the front desk person actually replied: "I don't know, but you have to pay it, I'm going to charge your card now", to which he told them no don't you dare until he finds out what is it. The manager on duty came out and he was hostile (according to him) about it and adamant that he has to pay it, but he can't say what it is for! Finally another management came out and (for him anyway) BS the fees as a type of "service charge" but again can't specifically said what kind of services. I think he has escalated to Marriott corporate, I'll update this forum on what's the resolution.