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Marriott Elite Upgrades Discussion Thread

Marriott Elite Upgrades Discussion Thread

Old Aug 15, 19, 3:12 pm
  #61  
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Originally Posted by tarheelnj View Post
I'm still not clear about this, and I think I've read different opinions. Does checking in on the app 2 days out when you get the notice improve your chances of getting an upgraded room/suite or is it better to wait to check in at the hotel? Or at some time in between? Do hotels treat those who have checked in on the app any differently than those that haven't checked in yet when they assign upgraded rooms?
I don't think it makes much difference in general. But there are some who swear by it because of confirmation bias.
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Old Jul 22, 21, 11:17 pm
  #62  
 
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Elite status Room Upgrades policy?

hi all- just wondering if there is a network-wide, chain-wide or just local discretionary policy regarding the availability of room upgrades with status. I have been staying intermittently throughout the last year of COVID at some sites in various regions, and have noticed despite Elite status and the hotels basically empty, roughly ~50% of the time I'm not getting any upgrade at all. Sometimes they try to make a big deal of it, and sometimes it's literally not even acknowledged at checkin. There doesn't seem to be any consistency, and I would have expected that if I'm one of maybe 10 customers in the entire hotel, you're going to make a greater effort. Instead, the response has been multiple days without housekeeping and completely closed amenities and services. I understand the reasons for some of it, but you're still open, and you're still in the service industry. Put in more effort than simply turning the lights on.

Frankly, with travel ramping back up (and having over 7 weeks of vacation due now, thanks to having none at all last year) I'm inclined to book strategically at the locations or Marriott chains that have tried to make members feel welcome when we were there in the last year while the general public wasn't..
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Old Jul 23, 21, 1:56 am
  #63  
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Welcome to Flyertalk! You'll find a lof of other members complaining about Marriott as well...
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Old Jul 23, 21, 5:25 am
  #64  
 
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Company wide problem. If you find a place that treats you well, thank them and go back.
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Old Jul 23, 21, 9:22 am
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Bonvoy only promise that elites gets the best available room/suite at the time of check in.

The rest is depends on each hotel own management to execute.

Some hotels did their best to upgrade elites, some did their best to find the lamest excuses to not give you the upgrades.
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Old Jul 23, 21, 9:50 am
  #66  
 
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I don't count on anything until I get into my room. I've been upgraded checking in on the app a day before arrival, only to be downgraded when I check in to the hotel. It's fine since they may have sold the room and made a little extra money, but nothing is guaranteed.
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Old Jul 24, 21, 1:09 pm
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Originally Posted by EricH View Post
What I find dishonest here is a person steering a company's hotel business to a program that treats him well on his leisure travel.

shots fired.
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Old Jul 24, 21, 1:18 pm
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Thanks for the responses folks, I feel a *little* better in context to be reminded I am a small fish with but a couple hotel tier statuses, having been SPG and now Marriott Platinum for a few years.

BUT - Logically I still feel that in the context of COVID when I was still travelling and staying, I would have expected that room-upgrade frequency to have been more frequent, or properties would have been more generous because they were empty. I can't even count the times I stayed at properties where there were fewer guests that night than I have fingers - on one hand. But in my experience, that was not the case - they shut down everything, AND became more reticent with upgrades (because they don't want to deal with housekeeping for the better rooms?), even though as a tiered traveler I should be getting more upgrades now?

Basically I was still out & about during COVID, why wasn't I getting better treatment/more upgrades than when the rest of the Ambassador world and their Titanium-tier dogs were getting all the free upgrades before COVID?


And I think the responses basically summed up my experiences too- the corporate policy says one thing, local operational policy does something else.

Originally Posted by kaizen7 View Post
Bonvoy only promise that elites gets the best available room/suite at the time of check in.

The rest is depends on each hotel own management to execute.

Some hotels did their best to upgrade elites, some did their best to find the lamest excuses to not give you the upgrades.
There were a couple Delta properties I stayed at multiple times where I was always acknowledged, and given a room upgrade. There were plenty of other Marriott properties of various chains that did absolutely nothing. So yeah, that hews strongly to the 'we do whatever we want' policy. Unless you decide to be a Karen and call them on it. Which I have had to do once or twice- broken A/C and being told there were no other rooms in an empty hotel, or housekeeping shortages so bad that guests were literally putting trash bags out in the hallway. To their credit, Marriott corporate/customer support did take responsibility for those with refunds and points. I'd hope they cracked the whip on those managers.

Last edited by amrando; Jul 24, 21 at 1:32 pm
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Old Jul 24, 21, 1:24 pm
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Advice for an Accidental Platinum

Accidentally reached Platinum for the first time due (I guess) to Covid and credit card bonus nights and a few weeks of timeshare stays.

I'm looking to spend a night or two somewhere in or near DC for a quick getaway with my wife where a nice upgrade is likely. Any suggestions?
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Old Jul 24, 21, 2:32 pm
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Originally Posted by dhacker View Post
Accidentally reached Platinum for the first time due (I guess) to Covid and credit card bonus nights and a few weeks of timeshare stays.

I'm looking to spend a night or two somewhere in or near DC for a quick getaway with my wife where a nice upgrade is likely. Any suggestions?
I got a nice upgrade at the St. Regis in Washington. Its business has been affected by the designated "permanent protest" block directly in front of the property.
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Old Jul 24, 21, 10:03 pm
  #71  
 
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delete

Last edited by goyankees32790; Jul 24, 21 at 10:05 pm Reason: forgot to quote
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Old Jul 24, 21, 10:04 pm
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Originally Posted by dhacker View Post
Accidentally reached Platinum for the first time due (I guess) to Covid and credit card bonus nights and a few weeks of timeshare stays.

I'm looking to spend a night or two somewhere in or near DC for a quick getaway with my wife where a nice upgrade is likely. Any suggestions?
Can't speak to upgrades, but the M club at the marriott marquis is the best I've been to (pre-covid of course).
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Old Aug 3, 21, 8:47 pm
  #73  
 
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Hmm. Just tried to use some of my Platinum Suite Nights upgrades for a stay at one of the Design Hotels in Europe during my trip, and was promptly told "They do not participate in Suite Nights Rewards program". Uhh, W-T-F? Your brands can OPT-OUT of your loyalty program benefits? Well, holy ..... Let me remember not to stay with them anymore.. in fact now I'm seriously considering just cancelling my whole reservation out of spite.
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Old Aug 3, 21, 9:30 pm
  #74  
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Originally Posted by amrando View Post
Hmm. Just tried to use some of my Platinum Suite Nights upgrades for a stay at one of the Design Hotels in Europe during my trip, and was promptly told "They do not participate in Suite Nights Rewards program"........
None of the Design Hotels participate. The opt-out is for entire Design Hotel brand and many other brands. Some hotels opt-out even though the brand participates.

Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands: The Ritz-Carlton, The Ritz-Carlton Reserve, The Ritz-Carlton Destination Club, EDITION, Protea Hotels, Aloft, Element, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments, Marriott Vacation Club, Marriott Grand Residence Club properties and Vistana properties. In addition, Suite Night Awards are not redeemable at select Participating Properties.
This is better discussed here https://www.flyertalk.com/forum/marr...hread-182.html.
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Old Aug 3, 21, 10:22 pm
  #75  
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Originally Posted by TerryK View Post
None of the Design Hotels participate. The opt-out is for entire Design Hotel brand and many other brands. Some hotels opt-out even though the brand participates.
Bonvoy is all about the small print.
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