Marriott Elite Upgrades Discussion Thread
Oct 12, 2022, 6:14 pm
#107
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Oct 12, 2022, 10:42 pm
#110
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,548
Oct 12, 2022, 10:45 pm
#111
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,151
Posts like these make me start to understand the CEO's comments.... unfortunately, I think obtuse entitlement is more the norm than we FTers might think. Just look at the TripAdvisor reviewers who have "been Gold for years" complaining about not getting suite upgrades...
Oct 12, 2022, 11:30 pm
#112
Join Date: Jul 2003
Location: ASHBURN,VA,USA
Programs: UA 1K3MM, Marriott Lifetime Titanium , Hertz PC
Posts: 405
As a lifetime Titanium i can vouch for this "If you are frequent guest at a certain property, the front desk manager may pre-upgrade you, assuming chances are low that they will sell those suites" in other situations it's very hit or miss ...
Oct 12, 2022, 11:46 pm
#113
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
After promoting the elite benefits heavily, they make those benefit available on available basis (like elite upgrades your24, and even point redemption) they further degrade it with these silly t&c
Pretty much give the hotel blank cheque to deny elites any sort of meaningful upgrades.
Oct 12, 2022, 11:48 pm
#115
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Even if you are a very frequent (talking about more than 10 stays/ year) ambassador guest.
Oct 13, 2022, 12:14 am
#116
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,151
This is amazing advice, seriously - I've been very surprised at how some guests treat the amazing service staff across the Dubai properties I've been visiting. Entitlement and rudeness all around - it's like they forget the challenges that these people have faced in their lives. No wonder I keep getting compliments about how nice I am and how amazing I am from the service staff - coming from the US, perhaps, my expectations are lower than others, but I can't handle this much pampering and find, of course, that you get more bees with honey :-)
Oct 13, 2022, 1:41 am
#117
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,333
In Europe and Middle East I don't do anything and my app updates w/ my upgraded room two days before check in. 90% success rate.
In the United States my app never shows me an upgrade - either before, during, or after check in.
In the United States my app never shows me an upgrade - either before, during, or after check in.
Oct 13, 2022, 1:51 am
#118
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,771
Oct 13, 2022, 2:21 am
#119
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
So I am Marriott platinum (soon to be Titanium), I've called reservation and the hotel confirms there are 12x standard suites available and there are many premium suites on their website.
The hotel is refusing an upgrade to a suite as "It is the weekend coming up, we hope to sell those, but we can sell you a suite".
What is the process for this skullduggery?
The hotel is refusing an upgrade to a suite as "It is the weekend coming up, we hope to sell those, but we can sell you a suite".
What is the process for this skullduggery?
Oct 13, 2022, 10:02 am
#120
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Update: it appears OP made a similar complaint about not being upgraded to a suite in advance 8 months ago, and was given the same explanation that he wasn't entitled to any such thing then.
https://www.flyertalk.com/forum/34029756-post40.html
https://www.flyertalk.com/forum/34029756-post40.html
