May 11, 2019, 9:00 am
Last edit by: SanDiego1K
Description of resolution can be found here: https://www.flyertalk.com/forum/31088204-post759.html
Outrageous No-Show Fee Incurred At St. Regis Aspen
May 11, 2019, 2:17 pm
#781
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 381
May 11, 2019, 2:24 pm
#782
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
In Heather's present role at The St. Regis Aspen and in the history of the resort, she has driven all hotel metrics to their peak levels, achieving highest ADR, RevPAR, RevPAR Index, GOP, EBITDA and F&B Margin. Her hotel has achieved Best in Class for Meeting Planner Satisfaction and substantially improved Guest Satisfaction metrics. Her performance excellence earned her both General Manager of the Year, Western Region and General Manager of the Year, The Americas in 2016.
May 11, 2019, 2:37 pm
#784
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
It is what it is.
May 11, 2019, 3:06 pm
#786
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
May 11, 2019, 3:41 pm
#787
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Agreed - this hotel has, by design, have sent a strong message they don't want people booking with points, period. They believe the demographic they want is the money is no object folks who throw down a black card - not business travelers saving up points to mingle with the well heeled.....
It is what it is.
It is what it is.
Or maybe she is following the directives of the owner, who is focused on the short term.
May 11, 2019, 7:01 pm
#789
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
In Heather's present role at The St. Regis Aspen and in the history of the resort, she has driven all hotel metrics to their peak levels, achieving highest ADR, RevPAR, RevPAR Index, GOP, EBITDA and F&B Margin. Her hotel has achieved Best in Class for Meeting Planner Satisfaction and substantially improved Guest Satisfaction metrics. Her performance excellence earned her both General Manager of the Year, Western Region and General Manager of the Year, The Americas in 2016.
May 11, 2019, 9:21 pm
#790
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
May 12, 2019, 12:43 am
#791
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Well that's interesting...it looks like the post with the link to her promotion has disappeared.
I recall that she seems to be now in charge of most of the higher end Bonvoys in ski areas - I recall in addition to the St. Regis Aspen she'll also have the Ritz Carlton Lake Tahoe, the W Aspen when it opens, The Ritz Carlton Bachelor Gulch and the St. Regis Deer Valley. It seemed to be public information.
I recall that she seems to be now in charge of most of the higher end Bonvoys in ski areas - I recall in addition to the St. Regis Aspen she'll also have the Ritz Carlton Lake Tahoe, the W Aspen when it opens, The Ritz Carlton Bachelor Gulch and the St. Regis Deer Valley. It seemed to be public information.
Last edited by Eujeanie; May 12, 2019 at 1:09 am
May 12, 2019, 3:15 am
#794
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
I agree. But there's also a discussion on FT about another upscale hotel, this time in Paris, that is declining a points reservation because they want someone else's cash instead. We're seeing high-end properties refusing, or at least resisting, to take points. Maybe this is a consequence of the merger, maybe not. Marriott seems to be OK with this: and why not? They can advertise that their program can get you into an aspirational property, without actually having to provide it.
May 13, 2019, 9:01 am
#795
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Just in case there is a backlash and the article disappears:
”Heather Steenge-Hart has been promoted by Marriott International to Area General Manager, Luxury Mountain Resorts - Western region. Following significant success in her role as General Manager at The St. Regis Aspen Resort, Heather will now manage The Ritz-Carlton Bachelor Gulch, The Ritz-Carlton Lake Tahoe, The St. Regis Deer Valley, the soon-to-open W Aspen, in addition to her present hotel.”
”Heather Steenge-Hart has been promoted by Marriott International to Area General Manager, Luxury Mountain Resorts - Western region. Following significant success in her role as General Manager at The St. Regis Aspen Resort, Heather will now manage The Ritz-Carlton Bachelor Gulch, The Ritz-Carlton Lake Tahoe, The St. Regis Deer Valley, the soon-to-open W Aspen, in addition to her present hotel.”