Email: A Note About our Transition into One Program
Dec 18, 2018, 11:34 am
#16
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Actually they put RC Reserves separately from RC under Distinctive Luxury section along with Bvlgari, Luxury Collections, and ... interestingly W Hotels
(RC is under Classic Luxury)
And about Singapore RC, I guess the issue is RCR promoting the property through RC Rewards spam mails
Like I said, while we all know very well that they not participated, I got feeling some members who didnt realise that might get upset.
Some negative reviews of that property is complaining about the non participation
(RC is under Classic Luxury)
And about Singapore RC, I guess the issue is RCR promoting the property through RC Rewards spam mails
Like I said, while we all know very well that they not participated, I got feeling some members who didnt realise that might get upset.
Some negative reviews of that property is complaining about the non participation
Dec 18, 2018, 11:38 am
#17
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Some people will be glad to see a public acknowledgement along with an apology. Others will wish that had come bundled with some free points or a certificate of some sort as a means of compensation for the frustration (extreme in some cases) they've endured.
I personally just think it was an opportunity missed - a corporate message such as this should've at least included something tangible, such as firming up a hard date for the new program or something along that line. I would've liked to have finished reading that e-mail knowing something I didn't know going in.
But let's at least recognize that he didn't dismiss anyone as "fringe," he didn't claim that all systems are now a go in spite of clear evidence to the contrary, and he did in fact apologize - something that many around here have called for repeatedly.
I personally just think it was an opportunity missed - a corporate message such as this should've at least included something tangible, such as firming up a hard date for the new program or something along that line. I would've liked to have finished reading that e-mail knowing something I didn't know going in.
But let's at least recognize that he didn't dismiss anyone as "fringe," he didn't claim that all systems are now a go in spite of clear evidence to the contrary, and he did in fact apologize - something that many around here have called for repeatedly.
They have more pressing issues at this stage such as that IT messed up and data breach
I wont be surprised if the introduction of the new program delayed from the January 2019 target
Dec 18, 2018, 11:39 am
#18
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
And about Singapore RC, I guess the issue is RCR promoting the property through RC Rewards spam mails
Like I said, while we all know very well that they not participated, I got feeling some members who didnt realise that might get upset.
Some negative reviews of that property is complaining about the non participation
Like I said, while we all know very well that they not participated, I got feeling some members who didnt realise that might get upset.
Some negative reviews of that property is complaining about the non participation
Dec 18, 2018, 11:40 am
#19
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I assume its the Bvlgari Hotels & Resorts brand since it was never mentioned at the bottom of 29 Ways to Stay but its still listed on their Hotel Brands section. (These properties don't participate in the program)
If you click at the bottom of the email, it takes you to a Marriott page where the brands are listed at the bottom. No Bvlgari. I also noticed that the element brand name and icon are overlapping the border of the box, where all of the legacy Starwood brands are listed from high to low on the bottom line. The first two lines mix RC and Marriott, with two additional ones (moxy and something else) along on a third line in the middle of the box.
Dec 18, 2018, 11:40 am
#20
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Dec 18, 2018, 12:07 pm
#22
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Some people will be glad to see a public acknowledgement along with an apology. Others will wish that had come bundled with some free points or a certificate of some sort as a means of compensation for the frustration (extreme in some cases) they've endured.
I personally just think it was an opportunity missed - a corporate message such as this should've at least included something tangible, such as firming up a hard date for the new program or something along that line. I would've liked to have finished reading that e-mail knowing something I didn't know going in.
But let's at least recognize that he didn't dismiss anyone as "fringe," he didn't claim that all systems are now a go in spite of clear evidence to the contrary, and he did in fact apologize - something that many around here have called for repeatedly.
I personally just think it was an opportunity missed - a corporate message such as this should've at least included something tangible, such as firming up a hard date for the new program or something along that line. I would've liked to have finished reading that e-mail knowing something I didn't know going in.
But let's at least recognize that he didn't dismiss anyone as "fringe," he didn't claim that all systems are now a go in spite of clear evidence to the contrary, and he did in fact apologize - something that many around here have called for repeatedly.
Dec 18, 2018, 12:09 pm
#23
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Dec 18, 2018, 12:18 pm
#24
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
...overall my complaint with Marriott is they now have done the worst loyalty program merger ever by far passing UA with CO. I am surprised Hilton and others have not been running a lot of promos and mentioning status challenges, but maybe they are waiting until the beginning of the year when people have more lee way to try.
Dec 18, 2018, 12:30 pm
#25
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
...Anyone in the US 
I thought the email was fine and it was a step forward for Marriott to acknowledge the problems rather than trying to blame it on their members. In an ideal world it would have been nice for some concrete expectation management about a time when Marriott intends to ensure the programme delivers its stated benefits, but I very much doubt such a date exists.
I thought the email was fine and it was a step forward for Marriott to acknowledge the problems rather than trying to blame it on their members. In an ideal world it would have been nice for some concrete expectation management about a time when Marriott intends to ensure the programme delivers its stated benefits, but I very much doubt such a date exists.
Dec 18, 2018, 12:36 pm
#26
FlyerTalk Evangelist
Original Poster
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Dec 18, 2018, 1:07 pm
#28
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
I will never get the hours I spent on the phone resolving issues back.
Two lumps of coal for the 'new and improved' Marriott this holiday season.
Dec 18, 2018, 1:29 pm
#30
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Renaming the loyalty program is an indicator of further devaluations to come — and worse and more frequent devaluations than before, if I had to make a guess.
Delta and Hyatt are examples of just that.
Delta and Hyatt are examples of just that.