Originally Posted by
CCIE_Flyer
Some people will be glad to see a public acknowledgement along with an apology. Others will wish that had come bundled with some free points or a certificate of some sort as a means of compensation for the frustration (extreme in some cases) they've endured.
I personally just think it was an opportunity missed - a corporate message such as this should've at least included something tangible, such as firming up a hard date for the new program or something along that line. I would've liked to have finished reading that e-mail knowing something I didn't know going in.
But let's at least recognize that he didn't dismiss anyone as "fringe," he didn't claim that all systems are now a go in spite of clear evidence to the contrary, and he did in fact apologize - something that many around here have called for repeatedly.
It was your typical corporate email, honestly it did not say much and I would not expect it to. Now with that being said overall my complaint with Marriott is they now have done the worst loyalty program merger ever by far passing UA with CO, and still do not address it or I personally think do not have a plan in place. I am surprised Hilton and others have not been running a lot of promos and mentioning status challenges, but maybe they are waiting until the beginning of the year when people have more lee way to try.