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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Aug 22, 2018, 2:31 am
  #16  
 
Join Date: Apr 1999
Location: Andover, MA, 01810
Posts: 1,972
The current offer for the Chase cards is that on the anniversary you get a certificate for 35000 points, not 25000. What's up with that, Marriott?
UserMark is offline  
Old Aug 22, 2018, 10:33 am
  #17  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
UserMark, the 35K certs will be given to those who have held the new-style Visa, which was first offered in May 2018, for one year. So the very first 35K's will be issued in May 2019! Those who keep the old-style Marriott Visa will continue to get 25K's on their cardmember anniversaries!

Last edited by Brendan; Aug 22, 2018 at 10:38 am
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Old Aug 22, 2018, 10:41 am
  #18  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
Shand, you should be able to book with your cert online. Ask for a 1-night stay, and it should ask you if you want to use your Chase cert or points or wait to issue the cert. If "using your Chase cert" is not offered, then choose to wait, then call MR to ask them to attach your Chase cert to your res!
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Old Aug 23, 2018, 3:40 pm
  #19  
 
Join Date: Apr 2015
Posts: 83
So, on Monday, I tried to book my free night certificate from the Chase Marriott Business card for hotels up to 25K. I have not had an anniversary night from Marriott before. I was using the app and I thought it would just apply at checkout, but it didn't, either I missed a step or booking certificates don't work on the app. Since my points have been exhausted to just 106 points, I did get a warning I will need to earn more points before the actual stay. I clicked on book anyway because I could always cancel it if it didn't work (The booking was for 11/10 and I had until 11/8 to cancel without penalty). I went to the full website and booked the free night certificate that way. Unfortunately for me, I never checked on the two bookings until I got the confirmation emails for both 2 hours later. With the exception of the confirmation number I could not see the difference between the two bookings. It doesn't show which booking had the free night attached as far as I could tell. So early today, I cancelled both of them finally. But now after waiting for four hours, the free night certificate has not gone back to my account. How long do I have to wait or is the free night certificate lost?
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Old Aug 24, 2018, 2:25 am
  #20  
 
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
I have the same beef
cmculp is offline  
Old Aug 24, 2018, 6:37 am
  #21  
 
Join Date: Mar 2005
Location: YHZ
Programs: HH Gold, MR Gold, SPG Gold
Posts: 87
Has anyone had success using one of these free night certificates for a reservation at an SPG property?
karlpenney is offline  
Old Aug 24, 2018, 7:38 am
  #22  
 
Join Date: Aug 2000
Location: Arlington VA
Posts: 127
I'm also trying to use a Ritz e-certificate for a legacy SPG property. Like roubaolic and others, Marriott is telling me that that functionality is not currently supported, and gives no time estimate. I can see that availability at the property I'm looking at is diminishing.

I'd appreciate it if people would post here their experiences using Marriott certificates at SPG legacy properties. When someone posts that it is now working, we'll all know - thanks.
ankdc is offline  
Old Aug 24, 2018, 7:44 am
  #23  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Originally Posted by roubaolic
Does anyone know whether they ever plan on actually integrating the booking systems and implementing the certificate feature for Starwood properties, or are they "satisfied" with the current workaround of redirecting SPG booking to old SPG site that this will last for months or years without change?
I can't imagine that they WOULDN'T integrate the two systems.

But whether that is 2 days, 2 weeks, 2 months, or "sometime in 2019" remains open...
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Old Sep 7, 2018, 4:03 pm
  #24  
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Join Date: Jul 2003
Location: Florida
Posts: 29,763
Originally Posted by FlyerGoldII
There were new hotel rewards charts for both Marriott and SPG hotels in March 2018.

Has Marriott introduced new charts in June - if so, where can I find them?

This is what showed up when I googled- for 2018 and 2019 hotel cateogories/rewards chart:Redemption Chart
PointSavers
If you have points and we have a standard room, it’s yours. Even better – if you redeem four nights you get the fifth night free.This chart shows the points you’ll need for different seasons based on the hotel category.

COMING SOON Category 8 and Off-Peak/Peak point values will be available in 2019.Hotel CategoryOff-PeakPoints ValuePeak15,0007,50010,000210,00012,50015,000315,0 0017,50020,000420,00025,00030,000530,00035,00040,0 00640,00050,00060,000750,00060,00070,0008* (Available 2019)70,00085,000100,000


Did



The new charts and the related news have been released in June. There will be NEW higher Category in 2019 though currently the highest price is 60K but comes Jan 1st 2019 it will be 85K.

One more time, if your FN cert is from Old Chase card, it is the Old Category 5 for 25K. This category is now Category 1 to 4, also at 25K. If you want to use your old Cat 5, you would need to try the calling route to swap it, IF you succeed. Only NEW Chase cards have the 35K FN cert at anniversary.

Once again, Old Category 5 is now New Category 4.

The Old Charts do NOT convert to the New Charts with exact match in case you are still not aware of this.

Here is an easy to read blog write up on the Old Charts comparing to the New Charts, although it is for the Travel Package certs, the category concept is the same.

https://loyaltylobby.com/2018/08/18/...chart-new-old/

On top of that, in 2019 there will be 3 values within same category - Off Peak, Standard, and Peak.

This blog write up may help you to understand what has been going on since initial announcement in JUNE.

https://www.doctorofcredit.com/rewar...-spg-now-live/

This is the details of the NEW credit cards FN certs. Definitely NOT the ones you have.

https://www.doctorofcredit.com/marri...s-luxury-card/

This is the INTERACTIVE new category charts released sometime in June on Marriott site. I used the bookmarked link, but there should be better links (from some blogs) in case you have trouble reach this.

Free Night Redemption Rates ? Marriott Members

Last edited by Happy; Sep 7, 2018 at 4:19 pm
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Old Sep 7, 2018, 4:08 pm
  #25  
 
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
Originally Posted by danola
Here is another twist, I upgraded from the Visa Premier to the Premier Plus at mid cycle of the earlier. When should I expect my free certificate, at the previous card anniversary or the new one. I think it will be one year from the new card but then I shorted myself for half a night. Comments ?
There is a thread about this in the old Marriott forum. It is my understanding that you are correct. Since the Premier Plus is a new product, it reset the anniversary date for the certificate when you upgraded the card. You should get the certificate one year after you upgraded the card from Premier to Premier Plus.

Also, for many people, unless you upgraded the card on your old anniversary date, the annual fee could be charged at a different time of year than the free night certificate is rewarded. It actually states this in the terms and conditions of the upgrade.

Finally, the new language on the SPG Amex applications state that you cannot get a bonus for the SPG Amex cards for 2 years after a bonus or upgrade of a Chase Marriott card. That was unforeseen, but could be an issue if you wanted one of the Marriott Amex cards.
jeanie is offline  
Old Sep 8, 2018, 8:14 am
  #26  
 
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Wanted to use the free night on a 25k Starwood and CSR stated that these Marriott cers can't be used on Starwood properties yet just on MArriott ones (which should change later this year) ... What? So much for one company
blitzen is offline  
Old Sep 8, 2018, 8:40 am
  #27  
 
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Originally Posted by Michilander
My Chase Free Night certificate arrived yesterday. Today I made a reservation at a Four Points.
Yesterday, a friend used two certs to book two nights, also at a Four Points. Similar experience. Was passed over to an SPG agent. All went fine. Both bookings list "Rate Description: Spg Free Nights" with the text below saying "Total Points Redeemed: 0"

Originally Posted by blitzen
Wanted to use the free night on a 25k Starwood and CSR stated that these Marriott cers can't be used on Starwood properties yet just on MArriott ones (which should change later this year) ... What? So much for one company
Sounds like you got an agent who's a few days out of date.
Kremmen is offline  
Old Sep 8, 2018, 8:42 am
  #28  
 
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,215
Originally Posted by Kremmen
Yesterday, a friend used two certs to book two nights, also at a Four Points. Similar experience. Was passed over to an SPG agent. All went fine. Both bookings list "Rate Description: Spg Free Nights" with the text below saying "Total Points Redeemed: 0"



Sounds like you got an agent who's a few days out of date.
was an SPG agent and she couldn’t even see my cert > the Marriott car heard Starwood and said “will transfer you to SPG”
blitzen is offline  
Old Sep 9, 2018, 1:06 am
  #29  
 
Join Date: Jan 2003
Location: Las Vegas, NV, USA
Programs: UAL IK;Marriott Plat Elite;Hyatt Diamond;Hilton Gold;Hertz Presidents Circle
Posts: 1,567
Originally Posted by blitzen
Wanted to use the free night on a 25k Starwood and CSR stated that these Marriott cers can't be used on Starwood properties yet just on MArriott ones (which should change later this year) ... What? So much for one company
Spent 3+ hours on the phone today trying to do this. No go. Over 10 phone calls and transfers. Was finally told to call back near the end of the month to try to add the cert to my reservation. Agent said that the system should be fixed by then.
debua1k is offline  
Old Sep 9, 2018, 10:06 am
  #30  
 
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
I have not combined accounts yet. I tried to use a soon expiring certificate yesterday. and called SPG since I wanted to use it at a Design hotel. The agent had no clue where to begin, but he spent a lot of time gathering information and learning what to do. In the end, he was unable to see it in my account, of course, because I had not combined accounts and said the only way would be to combine accounts first. Based on reports here, calling Marriott will do no good since it is an SPG hotel, and I am still a reluctant to combine accounts yet (still waiting for my account to reflect correct status). Hopefully they will simply extend the certificate if I ask instead.
travelerp is offline  


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