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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Apr 11, 2019, 8:45 am
  #166  
 
Join Date: Jun 2015
Location: DAY
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Posts: 4,945
Originally Posted by swag
The data points I've seen are all the 2nd of the 2nd month after the fee posts (when you pay the bill doesn't matter). If March 18 was the date the fee posts, then expect the cert May 2.

So I think it's 30-64 days after the fee. (Fee date Jan 31 on the low end of that range, July 1 on the high end).
My certificate posted on April 4. I paid the AF sometime in February.
Cledaybuck is offline  
Old Apr 11, 2019, 12:28 pm
  #167  
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Originally Posted by Cledaybuck
My certificate posted on April 4. I paid the AF sometime in February.
same for me as well....
Keyser is offline  
Old Apr 25, 2019, 12:06 am
  #168  
 
Join Date: Apr 2008
Posts: 2,358
Marriott/Bonvoy credit card anniversary free night

I have both the personal and the business Amex SPG credit cards that were merged into Marriott as Bonvoy.

When I got the SPG cards, I was aware that each card came with an annual free night anniversary to renew each credit card.

I received the free night anniversary certificate for the personal card. However, I have not received the free night certificate for the business card.

I called Amex to inquire why I did not get the anniversary certificate for the business card. The person said he could give me no explanation because that promotion is handled by Marriott/Bonvoy. The representative gave me a phone number to call Marriott/Bonvoy.

When I called Marriott/Bonvoy, I was told that the business card did not come with a free anniversary night.

After that call with Marriott/Bonvoy, I was able to find an offer, on-line, for the Amex Bonvoy credit card. The offer clearly states that the business card also comes with an anniversary free night.

When I got the business card, I got it because I have a business and because of the free anniversary night for having the credit card. That was my motivation to get the business card in addition to the personal card.

Who do I believe - Amex or Marriott/Bonvoy?

Here is a portion of the current Marriott/Bonvoy terms and condition for the Amex business card:


Marriott Bonvoy Business™ American Express® Card

From American Express Business ¤Rates & Fees ♦︎‡†Offer and Benefit Terms
  • Receive 1 Free Night Award every year after your Card account anniversary. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one-night redemption level at or under 35,000 Marriott Bonvoy points) at a participating hotel.

Any ideas other than to cancel the business card and ask for my anniversary fee refunded?
dgcpaphd is offline  
Old Apr 25, 2019, 1:11 am
  #169  
 
Join Date: Apr 2014
Posts: 540
When was the annual fee for the business card assessed? Please note that the free night certificate normally hits your Marriott account 6-8 weeks after the annual fee is assessed. You are correct that the business card does come with an annual free night certificate.
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Old Apr 25, 2019, 4:24 am
  #170  
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margarita girl is offline  
Old Apr 25, 2019, 8:53 am
  #171  
 
Join Date: Apr 2001
Location: SF, NYC (Upper WS), Europe
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Originally Posted by dgcpaphd
I have both the personal and the business Amex SPG credit cards that were merged into Marriott as Bonvoy.

When I got the SPG cards, I was aware that each card came with an annual free night anniversary to renew each credit card.

I received the free night anniversary certificate for the personal card. However, I have not received the free night certificate for the business card.

I called Amex to inquire why I did not get the anniversary certificate for the business card. The person said he could give me no explanation because that promotion is handled by Marriott/Bonvoy. The representative gave me a phone number to call Marriott/Bonvoy.

When I called Marriott/Bonvoy, I was told that the business card did not come with a free anniversary night.

After that call with Marriott/Bonvoy, I was able to find an offer, on-line, for the Amex Bonvoy credit card. The offer clearly states that the business card also comes with an anniversary free night.

When I got the business card, I got it because I have a business and because of the free anniversary night for having the credit card. That was my motivation to get the business card in addition to the personal card.

Who do I believe - Amex or Marriott/Bonvoy?

Here is a portion of the current Marriott/Bonvoy terms and condition for the Amex business card:
Marriott Bonvoy Business™ American Express® Card


From American Express Business ¤Rates & Fees ♦︎‡†Offer and Benefit Terms
  • Receive 1 Free Night Award every year after your Card account anniversary. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one-night redemption level at or under 35,000 Marriott Bonvoy points) at a participating hotel.
Any ideas other than to cancel the business card and ask for my anniversary fee refunded?
That's absolutely not true what they're telling you. I have the SPG Business and I have the 35k Cert sitting in my account 3 months after the anniversary annual fee was paid.

I'd recommend you fight this and talk to a Supervisor. You need to kick this situation up to someone who can do something about it. And it's an AMEX Customer Servicesituation as the Cert is tied to the card. They need to work this out with Marriott--but that's not your problem from your side to need to facilitate this with Marriott..
Wolverine is offline  
Old Apr 29, 2019, 2:26 pm
  #172  
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Join Date: May 1998
Location: Tacoma, WA, USA
Posts: 639
Can the certificate be used by another person? I know they say it's not transferable, but to me that doesn't necessarily mean I can't go into my account and put the reservation with the certificate in another persons name, or does it? I feel like the word transferable means I'm transferring it to someone else's account. Can someone set me straight please. Thanks.
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Old Apr 29, 2019, 4:27 pm
  #173  
 
Join Date: Jul 2016
Posts: 19
Originally Posted by TravelBum23
Hi, I opened my Amex personal SPG (U.S.) cared back on 1/25/2017 and just paid my Amex annual fee for this card on 3/13/2019. When should I expect the free annual night cert. to appear in my Marriott account? Thanks!

Did you receive yet? I am waiting for mine still and my annual fee was Jan 20th 2019.
flyincoll is offline  
Old Apr 29, 2019, 4:37 pm
  #174  
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Originally Posted by flyincoll

Did you receive yet? I am waiting for mine still and my annual fee was Jan 20th 2019.
My understanding is that the free night certs are to arrive within 2 months of paying the fee. You are now 3 months beyond. If I were you, I'd call AMEX and check. And please don't consider me rude, but are you absolutely sure you are checking the correct place on Marriott? I find it tricky to spot the certs myself.
SanDiego1K is offline  
Old Apr 29, 2019, 4:42 pm
  #175  
 
Join Date: Apr 2014
Posts: 540
Originally Posted by flyincoll



Did you receive yet? I am waiting for mine still and my annual fee was Jan 20th 2019.
My annual fee posted a few days after yours and the certificate showed up in my Marriott account in early March. The terms say that the certificate should appear within 8-12 weeks of the posting of the annual fee. Since you are beyond the stated limits I'd call Amex and Marriott to see what the issue is (brace yourself).
halamadrid is offline  
Old Apr 29, 2019, 5:42 pm
  #176  
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Join Date: Apr 2002
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Originally Posted by SanDiego1K
My understanding is that the free night certs are to arrive within 2 months of paying the fee. You are now 3 months beyond. If I were you, I'd call AMEX and check. And please don't consider me rude, but are you absolutely sure you are checking the correct place on Marriott? I find it tricky to spot the certs myself.
My understanding is that they say to wait 12 weeks, and if they post on the 2nd of the month, then you should see the cert posting on the 2nd of the month after 12 weeks expires from your payment on the Annual Fee.
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Old Apr 29, 2019, 5:44 pm
  #177  
Hoc
 
Join Date: Apr 2002
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Originally Posted by halamadrid
My annual fee posted a few days after yours and the certificate showed up in my Marriott account in early March. The terms say that the certificate should appear within 8-12 weeks of the posting of the annual fee. Since you are beyond the stated limits I'd call Amex and Marriott to see what the issue is (brace yourself).
I had a cert show up in early March, and was told that it was for my business card, which renewed mid-December. I paid the fee for my personal card in mid-February, and was told I would see it sometime in May.
Hoc is offline  
Old Apr 30, 2019, 9:05 pm
  #178  
 
Join Date: Jul 2016
Posts: 19
Originally Posted by SanDiego1K
My understanding is that the free night certs are to arrive within 2 months of paying the fee. You are now 3 months beyond. If I were you, I'd call AMEX and check. And please don't consider me rude, but are you absolutely sure you are checking the correct place on Marriott? I find it tricky to spot the certs myself.

I have called both sides and they are investigating, was really hoping to use it for a trip this weekend. Fingers crossed it’s resolved by then but wishful thinking.
flyincoll is offline  
Old Apr 30, 2019, 11:26 pm
  #179  
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Join Date: Nov 2004
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I apologize if this has been mentioned upthread. Is the resort fee on an award night covered when redeeming a CC cert? TIA.

LAX
LAX is offline  
Old May 1, 2019, 1:33 am
  #180  
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Originally Posted by LAX
I apologize if this has been mentioned upthread. Is the resort fee on an award night covered when redeeming a CC cert? TIA.

LAX
No. I think that’s a Hyatt feature.
margarita girl is offline  


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