Aug 26, 2019, 7:23 am
Last edit by: Zorak
NOTE: no longer working 
(as reported Jan 2022 in post 195)
(Adapted from post # 165 from Fizzer)
1. Find the hotel's MARSHA code:
Go to or Google the hotel's web site, e.g. for the Clearwater Beach Marriott Suites on Sand Key: https://www.marriott.com/hotels/trav...s-on-sand-key/
The MARSHA code in this case is the 5-letter string in the URL before the property name: tpams
(FT shortens links for display; click on the link to see the full link in your browser's URL field)
2. Click on the following link, then change the MARSHA code for the property you want in place of tpams:
(or right click -> Copy Link -> Paste and substitute the code before pressing Enter)
https://www.marriott.com/hotels/hote...rshaCode=tpams
3. Open the "Essentials" tab to find concierge and property email address.
(as reported Jan 2022 in post 195)(Adapted from post # 165 from Fizzer)
1. Find the hotel's MARSHA code:
Go to or Google the hotel's web site, e.g. for the Clearwater Beach Marriott Suites on Sand Key: https://www.marriott.com/hotels/trav...s-on-sand-key/
The MARSHA code in this case is the 5-letter string in the URL before the property name: tpams
(FT shortens links for display; click on the link to see the full link in your browser's URL field)
2. Click on the following link, then change the MARSHA code for the property you want in place of tpams:
(or right click -> Copy Link -> Paste and substitute the code before pressing Enter)
https://www.marriott.com/hotels/hote...rshaCode=tpams
3. Open the "Essentials" tab to find concierge and property email address.
Marriott hotels email addresses (Discussion Thread)
Aug 26, 2019, 6:55 am
#166
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,527
This appeared on a FB post last week and may answer some of these questions.
To find information specific to a hotel, including contact information, follow this first link, and then follow the rest of the steps to find and use the hotel’s MARSHA Code.
3) To find information on a hotel, find that hotel’s MARSHA Code, and enter it in the fact sheet URL after marshaCode=, and delete all information following the code. EXAMPLE: https://www.marriott.com/hotels/hotelFactSheet.mi?marshaCode=ENTERMARSHACODEHERE
To find information specific to a hotel, including contact information, follow this first link, and then follow the rest of the steps to find and use the hotel’s MARSHA Code.
- https://www.marriott.com/hotels/hotelFactSheet.mi?marshaCode=&fbclid=IwAR3Buu58ZNA ifWRpYEljgP3PC-nmzkgi9RsZBe-ZXL5deMsJY5-kLpf12dY
- 2) Visit the hotel’s website. The MARSHA Code will be a five-letter code in the URL.
3) To find information on a hotel, find that hotel’s MARSHA Code, and enter it in the fact sheet URL after marshaCode=, and delete all information following the code. EXAMPLE: https://www.marriott.com/hotels/hotelFactSheet.mi?marshaCode=ENTERMARSHACODEHERE
Maybe we need a database of property MARSHA codes now.
Aug 26, 2019, 5:01 pm
#167
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,984
This appeared on a FB post last week and may answer some of these questions.
To find information specific to a hotel, including contact information, follow this first link, and then follow the rest of the steps to find and use the hotels MARSHA Code.
3) To find information on a hotel, find that hotels MARSHA Code, and enter it in the fact sheet URL after marshaCode=, and delete all information following the code. EXAMPLE: https://www.marriott.com/hotels/hotelFactSheet.mi?marshaCode=ENTERMARSHACODEHERE
To find information specific to a hotel, including contact information, follow this first link, and then follow the rest of the steps to find and use the hotels MARSHA Code.
- https://www.marriott.com/hotels/hotelFactSheet.mi?marshaCode=&fbclid=IwAR3Buu58ZNA ifWRpYEljgP3PC-nmzkgi9RsZBe-ZXL5deMsJY5-kLpf12dY
- 2) Visit the hotels website. The MARSHA Code will be a five-letter code in the URL.
3) To find information on a hotel, find that hotels MARSHA Code, and enter it in the fact sheet URL after marshaCode=, and delete all information following the code. EXAMPLE: https://www.marriott.com/hotels/hotelFactSheet.mi?marshaCode=ENTERMARSHACODEHERE
So I just used this method to get an email for the Grand Suisse Majestic in Montreux. I'll add to that thread's info. But yes, a dedicated thread would be awesome.
Front Office Manager: Francesca D'Agostino
Concierge email: [email protected]
General Manager: Cyril Marcou
Sep 26, 2019, 8:53 pm
#168
Join Date: Mar 2007
Posts: 4,784
Now it's public
How to Find Any Marriott Hotel's Email Address | Prince of Travel
https://princeoftravel.com/blog/how-...-email-address
How to Find Any Marriott Hotel's Email Address | Prince of Travel
https://princeoftravel.com/blog/how-...-email-address
Sep 26, 2019, 9:03 pm
#169
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,527
Now it's public
How to Find Any Marriott Hotel's Email Address | Prince of Travel
https://princeoftravel.com/blog/how-...-email-address
How to Find Any Marriott Hotel's Email Address | Prince of Travel
https://princeoftravel.com/blog/how-...-email-address
Well, if he was on FT, he could have found out a month ago!
I didn’t see that he gave credit to anyone for this email sourcing technique. Do you think he discovered it on his own?I’ve used it multiple times and it has worked for me flawlessly! ^
Sep 27, 2019, 6:42 am
#170
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Cue Marriott frantically waking up this AM, putting their army of super talented IT folks to work, changing/breaking all the code such that this no longer works.
Output: desired opacity restored!!! Consumer transparency be damned!!!
Output: desired opacity restored!!! Consumer transparency be damned!!!
Sep 27, 2019, 8:56 am
#171
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,281
Now it's public
How to Find Any Marriott Hotel's Email Address | Prince of Travel
https://princeoftravel.com/blog/how-...-email-address
How to Find Any Marriott Hotel's Email Address | Prince of Travel
https://princeoftravel.com/blog/how-...-email-address
Sep 27, 2019, 9:26 am
#172
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,164
Jan 5, 2020, 9:37 pm
#174
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 132
margarita girl , just FYI, I tried using the address supplied for the Westin Melbourne a couple of weeks back. The email went through, but it was brutally ignored. I wonder if HQ is now actively discouraging properties from corresponding via email with guests.
Jan 5, 2020, 11:16 pm
#175
Join Date: Jan 2016
Posts: 905
So they don’t want us to call or email hotels, REQUIRING instead that we use the chat function. Unfortunately that’s not available until a couple of days before arrival, and in any case it’s staffed by (already under pressure) front desk clerks ( my experience the other day: 30 minutes on chat...29.5 of them on hold...to get an answer to a question about transport).
Previously, ( in more sensible times) I would have called or emailed and saved everyone significant hassle. One wonders if the reported slow responses from some Ambassadors might be a consequence of them being overwhelmed by some trivial requests ( such as mine) that would be better dealt with directly with the property.
Of course, better still if the hotel information on the web had comprehensive pre-arrival information on things like transport. Perhaps there’s a vested interest in restricting information to limo services; certainly much of the stuff on public transport options is woefully inadequate.
Previously, ( in more sensible times) I would have called or emailed and saved everyone significant hassle. One wonders if the reported slow responses from some Ambassadors might be a consequence of them being overwhelmed by some trivial requests ( such as mine) that would be better dealt with directly with the property.
Of course, better still if the hotel information on the web had comprehensive pre-arrival information on things like transport. Perhaps there’s a vested interest in restricting information to limo services; certainly much of the stuff on public transport options is woefully inadequate.
Feb 10, 2020, 12:52 pm
#177
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Can we start a petition already? Email addresses for each property need to be known!
For the 10th time it seems like I have complianed to Marriott about NOT having an email address to contact the property concerning anything. Even after booking your hotel stay there is no way to email them as the confirmation email doesn't even have an email address you can respond to. It is auto generated. Only a phone number. Is this the 1980's? Nothing is going to happen apparently, unless we band together and stop this madness. SPG always had not only the online chat (which was awesome), but also listed an email address for each property which was standard.
Fast forward to Marriott taking over and they like the unfriendly policy of NO email address listed anywhere. This is a HUGE gap in their customer service IMO.
Petition anyone? This should be changed ASAP and never allowed to continue.
Fast forward to Marriott taking over and they like the unfriendly policy of NO email address listed anywhere. This is a HUGE gap in their customer service IMO.
Petition anyone? This should be changed ASAP and never allowed to continue.
Feb 10, 2020, 6:15 pm
#179
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,527
The information is available either through the Lurkers, or the hack described in this thread's wiki. They just don't make it easy!
Apr 20, 2020, 10:04 pm
#180
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,860
How do I find the marsha code of a Ritz Carlton hotel? From the wiki, #1 only gives me a blank page so I am not sure this is still working? I tried a couple different browsers, same blank page. For #2 I can normally find the marsha code of hotels when the property page is on marriott.com however for RC properties it brings to me ritzcarlton.com and there is no marsha code in the URL.