So they don’t want us to call or email hotels, REQUIRING instead that we use the chat function. Unfortunately that’s not available until a couple of days before arrival, and in any case it’s staffed by (already under pressure) front desk clerks ( my experience the other day: 30 minutes on chat...29.5 of them on hold...to get an answer to a question about transport).
Previously, ( in more sensible times) I would have called or emailed and saved everyone significant hassle. One wonders if the reported slow responses from some Ambassadors might be a consequence of them being overwhelmed by some trivial requests ( such as mine) that would be better dealt with directly with the property.
Of course, better still if the hotel information on the web had comprehensive pre-arrival information on things like transport. Perhaps there’s a vested interest in restricting information to limo services; certainly much of the stuff on public transport options is woefully inadequate.