FlyerTalk Forums - View Single Post - FAQ : Marriott hotels email addresses (Discussion Thread)
Thread: FAQ : Marriott hotels email addresses (Discussion Thread)
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Old Feb 10, 2020 | 12:52 pm
  #177  
schley
1M
60 Nights
50 Countries Visited
15 Years on Site
 
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1mm, 1/31/26 last day as 1k since 2009, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,367
Can we start a petition already? Email addresses for each property need to be known!
For the 10th time it seems like I have complianed to Marriott about NOT having an email address to contact the property concerning anything. Even after booking your hotel stay there is no way to email them as the confirmation email doesn't even have an email address you can respond to. It is auto generated. Only a phone number. Is this the 1980's? Nothing is going to happen apparently, unless we band together and stop this madness. SPG always had not only the online chat (which was awesome), but also listed an email address for each property which was standard.
Fast forward to Marriott taking over and they like the unfriendly policy of NO email address listed anywhere. This is a HUGE gap in their customer service IMO.

Petition anyone? This should be changed ASAP and never allowed to continue.
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