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Marriott Platinum Challenge General Discussion Thread

Marriott Platinum Challenge General Discussion Thread

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Old Sep 21, 18, 12:51 pm
  #46  
 
Join Date: Jul 2018
Posts: 73
Originally Posted by MSPeconomist View Post
However, it's possible that the T&Cs for one person's status challenge are not exactly the same as those applying to someone else. This is likely to occur, for example, if one person is getting the challenge through a corporate travel contract, and possibly if different countries of residence or credit cards are a factor, etc.

IMO it's irresponsible to assume and moreover people should be encouraged to read the T&Cs that apply to them.

And I basically agree with you except I thought this thread was specifically about the current status challenge they are doing which afaik is the same for everybody doing it. If you are doing some corporate match that's different then yes there's a decent chance your terms are different, I just didn't think that's what this thread was about and if it is that's cool too.

Either way...yes please read your T&C. Having said that it took quite a long time on the phone to get them to send me these T&C (my CSR put me on hold for 25 minutes while she had to "get permission" to email them. and she wasn't the first one i tried to get them out of). They don't have them posted anywhere on their website, so just trying to help people out. I wish they weren't so secretive about everything... not trying to toot my own horn, just trying to save others a headache.
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Old Sep 24, 18, 12:53 pm
  #47  
 
Join Date: Mar 2016
Location: Preferably waiting for takeoff
Programs: DLPM, MVP75K, Le Club Accor Plat, Hyatt Explorist, Marriott Plat
Posts: 304
Originally Posted by tygran37 View Post
Yeah I have no idea why this isn't more transparent. I would greatly appreciate a counter or progress bar or something on the website showing me that stays are being counted as I expect them too.

Sadly there doesn't seem to be anything.
I called a third time before a stay over this last weekend. I asked the agent what promotions I was enrolled in and she was able to identify the Mega Bonus and the Platinum Challenge without prompting her, which will have to be confirmation enough. Maybe Marriott they should call it the Double Super Secret Platinum Challenge.

Originally Posted by tygran37 View Post
Either way...yes please read your T&C. Having said that it took quite a long time on the phone to get them to send me these T&C (my CSR put me on hold for 25 minutes while she had to "get permission" to email them. and she wasn't the first one i tried to get them out of). They don't have them posted anywhere on their website, so just trying to help people out. I wish they weren't so secretive about everything... not trying to toot my own horn, just trying to save others a headache.
Tygran37, I really appreciate you sharing them, as otherwise I wouldn't have any idea what they are.
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Old Sep 29, 18, 12:43 pm
  #48  
 
Join Date: Jul 2018
Posts: 2
7 night stay certificate

Just wanted to clarify, will the 7 night stay certificate earned with the travel package, count towards earning the challenge nights..?
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Old Sep 30, 18, 8:36 am
  #49  
 
Join Date: Mar 2009
Location: NY
Programs: SPG Plat, AA GLD
Posts: 82
Is anyone able to confirm award nights count?

I signed up for the challenge a couple of weeks ago and have been told by customer service twice that only paid stays count.
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Old Sep 30, 18, 10:56 pm
  #50  
 
Join Date: Jun 2012
Location: Australia
Programs: IC Plat Amb, VA Plat, MP Gold
Posts: 10
Maybe a silly question but can anyone confirm if stays booked under Government or Military rate count towards the 16 nights? Thank you.
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Old Oct 1, 18, 2:56 pm
  #51  
 
Join Date: Feb 2011
Posts: 8
So, I have Gold status and want to get Platinum status.

Do i need to complete 8 stays or 16 stays ?
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Old Oct 1, 18, 3:24 pm
  #52  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by nareshs View Post
I signed up for the challenge a couple of weeks ago and have been told by customer service twice that only paid stays count.
That matches what I can see internally. Award nights are not mentioned as being eligible anywhere that I can find.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 1, 18, 3:25 pm
  #53  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Flyer2020 View Post
Maybe a silly question but can anyone confirm if stays booked under Government or Military rate count towards the 16 nights? Thank you.
Do these usually show up as eligible nights once the stay is credited? If so, then yes.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 1, 18, 3:26 pm
  #54  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by m3seeto View Post
So, I have Gold status and want to get Platinum status.

Do i need to complete 8 stays or 16 stays ?
16 nights.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 1, 18, 10:41 pm
  #55  
 
Join Date: Sep 2018
Posts: 43
Originally Posted by Starwood Lurker View Post
That matches what I can see internally. Award nights are not mentioned as being eligible anywhere that I can find.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Please confirm, as that is not I or several others on this thread were told by different CSRs.
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Old Oct 2, 18, 9:48 am
  #56  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by hindolio View Post
Please confirm, as that is not I or several others on this thread were told by different CSRs.
I am confirming that award nights do not count for this offer. If you were told differently, then you should call in to report it.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 3, 18, 1:14 am
  #57  
 
Join Date: Sep 2018
Posts: 43
Originally Posted by Starwood Lurker View Post
I am confirming that award nights do not count for this offer. If you were told differently, then you should call in to report it.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Thank you for helping us out, William. You are absolutely correct as I contacted Marriott tonight and was told the same. It does indeed bother me that I, along with a few others on this thread, were given incorrect information though. Interestingly, the associate I spoke with tonight also stated she will send a note to the associate who gave me the wrong information.
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Old Oct 3, 18, 3:50 am
  #58  
 
Join Date: Jun 2013
Posts: 14
We are planning out our trips for the upcoming year. Currently, we have platinum premier status from the challenge we earned in April of this year (2018). Does any one know how long the status will last? From what I have read, most are saying Feb of 2020, I hope that's the case since we do the majority of our traveling in Asia during the summer. Thanks!!!
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Old Oct 3, 18, 4:02 am
  #59  
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Spire Amb, HH Diamond, LC Aurelian, LCAH Gold, MR Silver, LH M&M Frequent Traveller
Posts: 1,054
The challenge, if I would apply for e.g. today, would be still possible even we do have Oct. 3rd now, so less than 3 months left this year?
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Old Oct 3, 18, 11:57 am
  #60  
 
Join Date: Sep 2018
Posts: 131
As posted by @tygran37 earlier in this thread, the T&C basically had two opposite pieces of information regarding award stays. In the beginning it says "eligible PAID stays", but towards the end there's another clause specifically saying that "award stays COUNT". If what William said above is true, does that mean @tygran37 was given an incorrect T&C?

When this platinum/gold challenge program first came out, the Starwood Lurker on FlyerTea (the Chinese forum for frequent travelers like here) also explicitly said that award stays count. When I called in to sign up, the CSR confirmed the same thing by reading out the lines from the T&C. But now looks like they're reversing that statement, after many people have signed up with the false assumption.

And this leads to another question: if I cannot complete the challenge due to award stays NOT counted, does this disqualify me from participating in similar challenges in the future?

This whole thing would've been much easier if Marriott just posted an official T&C online.
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