Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
#421
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
Thanks for clarification. I recall dealing with smth like this a couple years back and it got resolved and i have another reservation i was going to support by so's cert. Time to call to change name on reservation...
#422
Join Date: Jun 2016
Posts: 2,257
i booked a Marriott hotel with my TP certificate (prior to Aug 18). And then, today, I called up wanting to change the dates of stay
the agent can create a reservation at the same hotel for me (with the new desired stay dates), but was not able to re-attach the TP certificate to the hotel. he retried by canceling and recreating new reservation, but encounter the same issue of not being able to attach the TP certificate to reservation. he claimed that this issue has existed since Aug 18 for everyone, with no ETA for fixing.
is that true?
i really want to stay at this hotel, but only want to stay if i can use my TP certificate. not willing to do so if it is using my Marriott Rewards points
the agent can create a reservation at the same hotel for me (with the new desired stay dates), but was not able to re-attach the TP certificate to the hotel. he retried by canceling and recreating new reservation, but encounter the same issue of not being able to attach the TP certificate to reservation. he claimed that this issue has existed since Aug 18 for everyone, with no ETA for fixing.
is that true?
i really want to stay at this hotel, but only want to stay if i can use my TP certificate. not willing to do so if it is using my Marriott Rewards points
#423
Join Date: Nov 2009
Posts: 432
i booked a Marriott hotel with my TP certificate (prior to Aug 18). And then, today, I called up wanting to change the dates of stay
the agent can create a reservation at the same hotel for me (with the new desired stay dates), but was not able to re-attach the TP certificate to the hotel. he retried by canceling and recreating new reservation, but encounter the same issue of not being able to attach the TP certificate to reservation. he claimed that this issue has existed since Aug 18 for everyone, with no ETA for fixing.
is that true?
i really want to stay at this hotel, but only want to stay if i can use my TP certificate. not willing to do so if it is using my Marriott Rewards points
the agent can create a reservation at the same hotel for me (with the new desired stay dates), but was not able to re-attach the TP certificate to the hotel. he retried by canceling and recreating new reservation, but encounter the same issue of not being able to attach the TP certificate to reservation. he claimed that this issue has existed since Aug 18 for everyone, with no ETA for fixing.
is that true?
i really want to stay at this hotel, but only want to stay if i can use my TP certificate. not willing to do so if it is using my Marriott Rewards points
#424
Join Date: Jun 2016
Posts: 2,257
Edit: Thank you for your tip - i got it done. Just called the Marriott Platinum Elite line, and the regular CSR took care of the OC->NC conversion for me!
Last edited by gnomey; Sep 22, 2018 at 12:39 am
#425
Join Date: Sep 2018
Posts: 561
Judged by the timestamp of your post and your editing, 30 minutes sound like a pleasantly quick call with Marriott
#426
Join Date: Jul 2015
Location: MIA
Posts: 498
Marriott and Starwood began their back end integration. You can currently book points advance reservations and travel packages for select Four Points hotels now. I have only found 2 examples. Four Points LAX and Four Points Toronto. Clicking to the booking screen takes you to the blue Marriott check out screen instead of the purple SPG check out screen.
The tentative integration schedule looks like this:
Full details: https://samchui.com/2018/09/22/spg-i...kage-timeline/
Full Disclosure: I am a writer for SamChui.com
The tentative integration schedule looks like this:
FIRST ROUND – SEPTEMBER 18
- Some Four Points by Sheraton
SECOND ROUND – EARLY OCTOBER
- Remaining Four Points by Sheraton properties
- Tribute Portfolio properties
THIRD ROUND – END OF OCTOBER
- Sheraton Properties
FOURTH ROUND – END OF NOVEMBER
- Westin Properties
- Le Meriden Properties
- W Hotels
FIFTH ROUND – DECEMBER 11
- Luxury Collections Properties
- St. Regis Properties
- Aloft Properties
- Element Properties
Full details: https://samchui.com/2018/09/22/spg-i...kage-timeline/
Full Disclosure: I am a writer for SamChui.com
#427
Join Date: Sep 2016
Posts: 6
Well, after merging my SPG and Marriott accounts I have now just confirmed with an agent that my 7 night package 1-5 that was attached to a reservation has just disappeared.
What makes it worse is that I had 2 packages both 1-5, one was and still is unused and sitting in my account, so they keep thinking that it is the one I lost.
This will be fun...
Edit:After hanging up and trying again 2 times and about an hour wasted I was able to talk to someone useful who stayed on the line and got a supervisor of some sort to figure it out. The package is there still and attached, but the lower level agent couldn't see it. I got the certificate number now in full incase I need it again. She also converted my old 1-5 into a 1-4. This took another 1H 30M.
2 Hours and 30 minutes to fix a stupid issue that shouldn't exist in the first place.
What makes it worse is that I had 2 packages both 1-5, one was and still is unused and sitting in my account, so they keep thinking that it is the one I lost.
This will be fun...
Edit:After hanging up and trying again 2 times and about an hour wasted I was able to talk to someone useful who stayed on the line and got a supervisor of some sort to figure it out. The package is there still and attached, but the lower level agent couldn't see it. I got the certificate number now in full incase I need it again. She also converted my old 1-5 into a 1-4. This took another 1H 30M.
2 Hours and 30 minutes to fix a stupid issue that shouldn't exist in the first place.
Last edited by IAmKab; Sep 22, 2018 at 12:01 pm
#428
Join Date: Apr 2016
Posts: 706
nice! Same category, like your travel package still covered it? I booked a hotel but it went up and I’d like to change the dates...
#429
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Highly doubtful. Before the 18th, many reps said upgrades were impossible. Reps were afraid to even touch the certs, some fearing for their jobs if they did. But since the 18th, almost every upgrade DP has been successful. Seems like an internal memo may have gone out, backtracking on the previous rigid TP policies.
Marriott is in serious damage control mode right now. And not just on TPs. They have massive IT issues to deal with. The last thing they need is to create another issue for their IT staff to worry about.
Marriott is in serious damage control mode right now. And not just on TPs. They have massive IT issues to deal with. The last thing they need is to create another issue for their IT staff to worry about.
Although I am happy with the certificates I hold, many others are not. My guess is that a large percentage of those who don't get the award they want will still make 7-night reservations, even if they plan to stay less than that amount. Since the room is taken out of inventory and can't be rented, nobody benefits. If a customer was able to upgrade to a category of hotel that he or she would like to spend 7 nights in, I don't see why that would be a worse option for MPG. Although I believe not allowing category changes with or without extending their expiration is a bad policy, I am not commenting on whether or not certain actions are legally permissible.
It's just a guess, but I believe at some time in the future, category changes will be allowed again.
Last edited by rny321; Sep 22, 2018 at 2:29 pm
#431
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
To be honest I am quite done with Marriott after this. This whole thing has been a mess. I feel better communications would have helped. My friend is not on FT and he is sick of calling up Marriott trying to find out where his 300k is which was sent across from Amex on the 27th of July. Amex are saying it was sent to Marriott who in turn are saying give us a few more days as the systems are still settling.
My Amex points are still pending from the last 2 months.
Why can't Marriott just email their members instead of us finding out stuff from bloggers.
My Amex points are still pending from the last 2 months.
Why can't Marriott just email their members instead of us finding out stuff from bloggers.
#432
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
Well, after merging my SPG and Marriott accounts I have now just confirmed with an agent that my 7 night package 1-5 that was attached to a reservation has just disappeared.
What makes it worse is that I had 2 packages both 1-5, one was and still is unused and sitting in my account, so they keep thinking that it is the one I lost.
This will be fun...
Edit:After hanging up and trying again 2 times and about an hour wasted I was able to talk to someone useful who stayed on the line and got a supervisor of some sort to figure it out. The package is there still and attached, but the lower level agent couldn't see it. I got the certificate number now in full incase I need it again. She also converted my old 1-5 into a 1-4. This took another 1H 30M.
2 Hours and 30 minutes to fix a stupid issue that shouldn't exist in the first place.
What makes it worse is that I had 2 packages both 1-5, one was and still is unused and sitting in my account, so they keep thinking that it is the one I lost.
This will be fun...
Edit:After hanging up and trying again 2 times and about an hour wasted I was able to talk to someone useful who stayed on the line and got a supervisor of some sort to figure it out. The package is there still and attached, but the lower level agent couldn't see it. I got the certificate number now in full incase I need it again. She also converted my old 1-5 into a 1-4. This took another 1H 30M.
2 Hours and 30 minutes to fix a stupid issue that shouldn't exist in the first place.
#433
Join Date: Sep 2018
Posts: 2
Travel Package Upgrade Old Category 6 to New Category 6 90,000 point charge
I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
#434
Join Date: Jan 2011
Location: Charlotte, NC
Programs: Marriott Rewards Since 1992 - Lifetime Titanium
Posts: 39
You may want to read the image more carefully. Your math is wrong. The 30K is not a refund because 75K full refund is receivd.
Poster received a NO COST UPGRADE from NC4 to NC5 with the additional 30K credited.
The poster received BOTH the full refund of 75K and an additional positive adjustment, to ADD UP to105K TOTAL VALUE, so s/he can redeem an UPGRADED NC5.
For the 30K refund you understood, it would be a 75K back, and then a redemption of 45K NC4, leaving a 30K refund on the account.
Right now, it is an ADDED 30K to make the redemption of an NC5 at 105K without having to pay for it.
This is the 2nd DP reported that an UK rep has done some goodwill adjustment to allow a NO COST UPGRADE. We do not know if this particular rep misunderstood the policy or being exceedingly generous, because someone has asked for the same treatment 2 days ago but was quickly shot down on - his rep told him he had to pay 30K to upgrade. He opted to downgrade and received 30K refund instead.
Come to think about it, both DPs may come from the same rep who either misunderstood the refund policy / procedure, or just did it as a goodwill. In other words, this is a pure chancy happening that could not be duplicate, Great for the 2 posters who have gotten it but we should not expect this is the policy.
Poster received a NO COST UPGRADE from NC4 to NC5 with the additional 30K credited.
The poster received BOTH the full refund of 75K and an additional positive adjustment, to ADD UP to105K TOTAL VALUE, so s/he can redeem an UPGRADED NC5.
For the 30K refund you understood, it would be a 75K back, and then a redemption of 45K NC4, leaving a 30K refund on the account.
Right now, it is an ADDED 30K to make the redemption of an NC5 at 105K without having to pay for it.
This is the 2nd DP reported that an UK rep has done some goodwill adjustment to allow a NO COST UPGRADE. We do not know if this particular rep misunderstood the policy or being exceedingly generous, because someone has asked for the same treatment 2 days ago but was quickly shot down on - his rep told him he had to pay 30K to upgrade. He opted to downgrade and received 30K refund instead.
Come to think about it, both DPs may come from the same rep who either misunderstood the refund policy / procedure, or just did it as a goodwill. In other words, this is a pure chancy happening that could not be duplicate, Great for the 2 posters who have gotten it but we should not expect this is the policy.
Speaking only for myself, I received exactly what Marriott announced (but only after exhaustive effort involving multiple hours and several phone calls). YMMV.
#435
Join Date: Jan 2011
Location: Charlotte, NC
Programs: Marriott Rewards Since 1992 - Lifetime Titanium
Posts: 39
When I downgraded my pre-8/18/18 packages, I was given a new expiration date of 12/31/19 (amounting to about an extra 6 months from the previous expiration date of the original package - July of 2019).