Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 14, 2018, 12:34 pm
#196
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I have spoken to 3 different CSR's and am now back on hold waiting for someone else going on 2 hours trying to attach a simple 1-4 cat cert for a 7 night stay. Are they really this incompetent of a company or is there a special # to call where people actually understand the nature of their job?
Sep 14, 2018, 12:39 pm
#197
Suspended
Join Date: Sep 2014
Posts: 350
It is unbelievable. Is it true that you can not attach TP's to reservations until the 19th? After two hours on hold this is the gem I have received.
Sep 14, 2018, 1:27 pm
#198
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Sep 14, 2018, 1:36 pm
#199
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
In case you miss my post that copied and pasted DPs from a Chinese site - Hotel GMs are auditing 5 certs owners eligibility. You may want to go back to read the post with Google Translate and understand what potential backlash may happen - it is not at the redemption level but at the property level.
The DPs were from a WeChat group based in US, but no more details whether the properties are in China or incl elsewhere in the world.
You would need to try your luck and hope it holds.
Sep 14, 2018, 1:43 pm
#200
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
While on the call, I was told that employees are no longer allowed to upgrade certificates.
Sep 14, 2018, 1:45 pm
#201
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I have spoken to 3 different CSR's and am now back on hold waiting for someone else going on 2 hours trying to attach a simple 1-4 cat cert for a 7 night stay. Are they really this incompetent of a company or is there a special # to call where people actually understand the nature of their job?
There is even a methodological 1-2-3 steps posted and multiple successes reported when people followed the easy to followed steps.
Far better luck calling the UK number and Asia number but keep in mind the international call centers do not work 24/7. They do have business hours and you need to pay attention not to call at their closing time as one poster did yesterday. Far less wait on hold time and most reps took care of stuff within 10 min.
The best results have so far coming from calling the UK number which is provided here again just a day or 2 ago. Someone even got an upgrade with Zero net cost due to the rep credited the extra pts needed to upgrade... Dont think this can be repeated but at least it shows the willingness to help and the competence to get things done, is there - versus the SAD state of the North America phone agents.
I am not sure if the international centers are all actual centers versus North America many are work-at-home agents. That may explain why there are such big disparity in competence.
The work-at-home agents have to make calls to their help desks when they dont know what to do. Learned about this from several work-at-home agents over the past few weeks. That explains the frequent disconnection / prolong wait until agents come back and still not able to do anything. Those work-at-home agents dont always get the support / help they need to properly do their jobs.
In other words Marriott not only fails its customers but also fails their own employees who are doing the grunt work.
Last edited by Happy; Sep 14, 2018 at 1:51 pm
Sep 14, 2018, 1:46 pm
#202
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,690
DP - Thanks to all here who laid the groundwork. I have just managed to change my OC6 870T to a NC5 QP91 using the UK call center. Only took about 15mins and cost 30k
Now at least I have a usable cert.
Now at least I have a usable cert.
Sep 14, 2018, 1:48 pm
#203
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,690
Do they need to convert the OC cert to a NC cert in order to attach it to a hotel, or can they just attach the OC cert directly ?
I ask because that would mean attaching a OC would reset the expiry due how MRR IT works
I ask because that would mean attaching a OC would reset the expiry due how MRR IT works
Sep 14, 2018, 1:51 pm
#204
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
Sep 14, 2018, 2:24 pm
#206
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Platinum number, (800) 399-4229. One of the prompts was combine accounts, or something similar, which I selected. About two minutes later, I was speaking to a pleasant agent who handled the conversion and attached the new certificate to an existing reservation. The process was so simple and painless that I called back to confirm everything was done properly.
Sep 14, 2018, 2:36 pm
#207
Suspended
Join Date: Sep 2014
Posts: 350
Another 40 minutes later and was able to finally attach a pretty boring OC1-5 to a NC4 property. Almost 3 hours and I think 5 or 6 agents spoken to. Quite unbelievable experience from Marriott.
Sep 14, 2018, 2:51 pm
#208
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
Hi All, just wanted to see your opinion on this. So I have two 7-nights Marriott cert. cat.1-5 which was redeemed under the old rules (bought mainly for Aeroplan miles but also with hope I can upgrade these certs to higher cat. stays), but under new rules, I can’t upgrade these certs. (mostly defeats the purpose of them now). One is expiring end of this year & the other in 5/2019. Since I won’t have any usage for cat.1-5 and I’m assuming it’s highly unlikely Marriott will change direction on the upgrade possibility (unless that may still be an option in near future), do you think it’s better I have these 2 refunded for a total of 90K Marriott pts and transfer it to Aeroplan for a total of 47,250 Aeroplan miles (which I need for J seats to Asia in 2020)? Feedbacks are appreciated!
Sep 14, 2018, 3:18 pm
#209
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Door is closing. That is why the early birds catch the worm. Now let's see if the hoped for cheese would still be there for the late comers.