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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old Apr 9, 19, 8:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Feb 20, 19, 12:34 pm
  #1426  
 
Join Date: May 2015
Posts: 23
Originally Posted by IAmKab View Post
Finally today I was able to attach my Cat 1-4 cert to my reservation. After about 5 or 6 calls including when they just have no clue about anything and transfer you to someone with no information about what your issue is.

1st person says they attached it, nop. 2nd person says they attached it, nop, even after asking them to make sure. 3rd person says she will attach it and has to fix a problem in their system... finally! It's attached.

Hours wasted. They only thing they are trained to do is say "No." when I ask if I can pay points to upgrade my certificate.
I just made a reservation using points (with no point in my account). I assume I need to call Marriott to attach my 7 nights certificate. How do I know if the certificate is correctly attached? Also the stay I booked is still more than half year a way. Is there any pontential disadvantage for attached the certificate later? Thanks!

Last edited by g4indigo; Feb 20, 19 at 12:57 pm
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Old Feb 20, 19, 12:49 pm
  #1427  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 578
Originally Posted by RedSun View Post
Very good quiz question.
"3.14 Hotel and Air Travel Packages

3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”

3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns. More information on the Travel Packages may be obtained here.

3.14.c. Once a Travel Package is processed:

i. airline Miles cannot be transferred back to the Membership Account; and

ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used." (Bolding mine.)

Since the old travel package allowed refunds, extensions and category changes, some representatives continue to allow changes to them. In contrast, those accommodations aren't part of the current Terms and Conditions which were posted before the first new certificates were issued. Although one can make the argument that old certificates should be allowed some flexibility due to policy changes made after purchase, such changes are the quintessential YMMV.
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Old Feb 20, 19, 1:02 pm
  #1428  
 
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
Originally Posted by tth6133 View Post
Upon conversion to new TP certificates, not only are upgrades/downgrades infinitely more difficult, but also cancellations to get back the residue/surrender points (45K for NC4, etc.) are infinitely more difficult (or even impossible).
Second Jrey's post, this is a shocking news to me. Is that true?? No cancellation to get back the residue/surrender points?
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Old Feb 20, 19, 1:03 pm
  #1429  
 
Join Date: Nov 2009
Posts: 375
Originally Posted by g4indigo View Post


I just made a reservation using points (with no point in my account). I assume I need to call Marriott to attach my 7 nights certificate. How do I know if the certificate is correctly attached? Also the stay I booked is still more than half year a way. Is there any pontential disadvantage for attached the certificate later? Thanks!
No, except that there are a number of agents who don't know how to attach it. So you might waste your time there. I just went through about 4-5 agents before someone can attach it. About 3 of them were from SPG.
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Old Feb 20, 19, 1:11 pm
  #1430  
 
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
Originally Posted by rny321 View Post
"3.14 Hotel and Air Travel Packages

3.14.a. All Loyalty Program Rules apply to Members redeeming Points toward a hotel and flight “Travel Package.”

3.14.b. When a Member redeems Points to purchase a Travel Package: (1) the hotel award portion includes consecutive nights at the selected hotel; (2) Miles will be automatically transferred into the participating airline frequent flyer program account that matches the name on the Membership Account; and (3) Travel Packages are excluded from airline partner conversion bonus campaigns. More information on the Travel Packages may be obtained here.

3.14.c. Once a Travel Package is processed:

i. airline Miles cannot be transferred back to the Membership Account; and

ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used." (Bolding mine.)

Since the old travel package allowed refunds, extensions and category changes, some representatives continue to allow changes to them. In contrast, those accommodations aren't part of the current Terms and Conditions which were posted before the first new certificates were issued. Although one can make the argument that old certificates should be allowed some flexibility due to policy changes made after purchase, such changes are the quintessential YMMV.
Anyone got any data points on this matter? Is that true that only the OCs can be canceled and refunded with the 45Ks. The NC can't be refunded??? Once it expires, it just completely disappeared? ?
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Old Feb 20, 19, 1:35 pm
  #1431  
 
Join Date: May 2015
Posts: 23
Originally Posted by jrey View Post
No, except that there are a number of agents who don't know how to attach it. So you might waste your time there. I just went through about 4-5 agents before someone can attach it. About 3 of them were from SPG.
Yes I heard SCRs in the US are horrible. I will call agent in UK or China later once I am sure I will keep the reservation.
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Old Feb 20, 19, 2:59 pm
  #1432  
 
Join Date: Aug 2013
Location: Vancouver
Posts: 151
If I have an OC5 that I need to convert to an NC5, I just need to call and ask them to upgrade it? Pay the 60k points and then attach it to my booking, right?

Is there any specific call centre that works better than others?
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Old Feb 20, 19, 2:59 pm
  #1433  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 578
Originally Posted by RebeccaC View Post
Anyone got any data points on this matter? Is that true that only the OCs can be canceled and refunded with the 45Ks. The NC can't be refunded??? Once it expires, it just completely disappeared? ?
Although the Terms and Conditions are quite clear that the hotel award portion of a travel package is non-refundable, I remember at least one poster reporting that he or she received a refund.
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Old Feb 20, 19, 4:17 pm
  #1434  
 
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
But it is still at Marriott’s mercy then...they could change it at any time.
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Old Feb 20, 19, 4:23 pm
  #1435  
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Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 11,588
Originally Posted by bluemeansgo View Post
If I have an OC5 that I need to convert to an NC5, I just need to call and ask them to upgrade it? Pay the 60k points and then attach it to my booking, right?

Is there any specific call centre that works better than others?
I think these questions are answered in the wiki! (And if you use the word UPGRADE, you're dead in the water.)

I strongly suggest that you invest 10-15 mins of your time to read back 9-10 pages of this thread.
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Last edited by margarita girl; Feb 22, 19 at 9:15 pm
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Old Feb 20, 19, 5:50 pm
  #1436  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,309
I am using a Cat 5 (5 night) TP-new system. It was a Cat 8-old system. Converted and I got back 30K points. Anyway, it was booked and attached to a reservation for June. I needed to move the reservation back two days. Had to call-couldn't make it online. Agent was very helpful and made the change. I asked "Is the certificate still attached?" "Sure is"...well it sure wasn't. Took three calls. Two transfers to fix. The last call was 45 mins-with the same person trying to reattach it. Its done now, but WOW. Didn't think it could possibly be that difficult.
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Old Feb 20, 19, 6:43 pm
  #1437  
 
Join Date: Mar 2014
Posts: 382
Originally Posted by RebeccaC View Post
But it is still at Marriott’s mercy then...they could change it at any time.
If you're lucky, you may get an CSR who's not only sympathetic but also competent enough to deal with this type of issue. Presently, there're very few of them, unfortunately.
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Old Feb 20, 19, 8:14 pm
  #1438  
 
Join Date: Oct 2016
Programs: SPG platinum, HHonors Diamond
Posts: 41
Personally I think the way how Marriott is handling the travel packages; very not friendly conversion rate compared to before; very untrained staff (many said those are not doable or they are not trained or it is not in the menu,etc); and the nonrefund after cancellation or expiration; all hint that Marriott wants to see this line of product fades out quietly and eventually die in peace.
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Old Feb 20, 19, 9:27 pm
  #1439  
 
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 1,863
Originally Posted by RebeccaC View Post
Personally I think the way how Marriott is handling the travel packages; very not friendly conversion rate compared to before; very untrained staff (many said those are not doable or they are not trained or it is not in the menu,etc); and the nonrefund after cancellation or expiration; all hint that Marriott wants to see this line of product fades out quietly and eventually die in peace.
You can't blame all on Marriott. We were all urged to attach the TPs to existing reservations. But a lot people did not do that. Because a lot of the TPs were purchased for speculative purposes. Look around. A lot of the OC1-5 TPs were purchases and the members had no intention to stay at those hotels. So what are the way out of this?? Knock on wood.... And have ourselves to blame too.
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Old Feb 20, 19, 9:31 pm
  #1440  
 
Join Date: Nov 2009
Posts: 375
Does anyone know how many phone agents Marriott has around the world? And how many just for the US phone number? And about how many are the competent ones who can do TP?
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