Hi everyone - it's been a while since I've been on FT. I tried reading through here best I can but can't seem to find the answer I'm looking for.

I have a 7 night (cat 6) cert that is expiring 9/30. I don't have any 7 night trips planned and realized I may need to convert or try to extend it. I do, however, have a 5-night stay at a Cat 6 in Hawaii in August currently for 200k points.

My question is, can I use my 7-night cert for a 5 night stay? I already checked and the place is available via points. Would I just call and tell them I want to book for 5 nights but to see if they can use that cert, or just book for 7 nights and leave early?

If the hotel is available for 7 nights, I would book it for all 7. If you want a late checkout, need to stay an extra day longer due to a flight cancellation or a couple of nights short of Ambassador status, you might appreciate an additional night or two.

If there are only 5 nights available, one should be able to use your certificate. Lastly, it has been reported here that certificates can be extended for another year.

Appreciate it, rny321. I think i'm going to try to extend but I'm okay with the 7-night stay as the backup!

Just want to update everyone and provide another DP.

I called last night to the UK line and was succesful in converting to QP91 from 870T.

My procedure was

• I called, asked them if they could help me with my 7 night cert.
• I asked them to tell me what type of cert I had (870T).
• I told them I wanted to convert from 870T to QP91.
• The rep went on hold and asked someone else, then came back and said I didn't have enough points for QP91
• I told him I should have enough points if they cancel the 870T then order the QP91
• I was a bit worried as this guy did not seem too confident in the process frankly
• He then told me he already cancelled the 870T and was having trouble booking the QP91
• After a few minutes he put me on hold and tried again and was able to get it
• I confirmed I had it in my account and got emails from Bonvoy right after

Anyways, thanks everyone for the great advice. I'll use up all my Bonvoy points with 7 nights at JW Marriott Phu Quoc and that's fine by me.

Bonvoyed by Marriott for a 7night pakage at Koloa Landing
 

On 7/2018 I booked 7 nights at Koloa landing in Kauai which was a category 8 at that time for 360k points (60K/night for 6 nights plus 1 free night). Couple of days ago, the hotel cancelled my reservation saying I have insufficient points. I reached out to U.S. Marriott several times (so far 9 times) and the reps have opened 3 cases without any resolution.

I reached out to Marriott Bonvoy Assist twitter team and they are pointing me back to the CSR route. I even spoke to Ambassador desk who had no clue about this whole program. My reservation is on June 7, so I am running against the time now. I'd originally booked the 'Hotel + Plus Air Package 1' for 7 nights @ Category 8 Hotel + 120K Avios for 360K points.

If I convert the old certificate into a new one what will be the code? Will I be able to book the same hotel with the new certificate since points required went up under the new system?

Your responses are highly appreciated.

Update: UK CSR resolved it for me. She attached the correct (new) certificate vs US reps who kept attaching the old certificate.

I have to say this is ridiculous behavior by Marriott.

You may want to reach out directly to the property and see if you can contact the general manager. Explain your case and ask him to see what can be done to help.

Yes, Bonvoy certainly has been a big disappointment. I think they'd be better off going back to either Marriott Rewards or SPG. Either was superior to what we have now, IMHO.

I have my final Travel Package stay coming up in July.

I haven't seen any reports of people converting a 5 night OC6 and getting any points back. Should there not be a refund of the difference between OC5 and OC6 when converting to the new certificate, similar to the 7 night version?

Quick question please: I need to book by the 3rd of August or stay by the 3rd of August?

• Description: 7 Night Travel Package Category 1-5 Hotels
• Valid through: Saturday, August 3, 2019

7 Night Cert disappeared from my account
 

This can be interesting, I found out that my 7-night OC5 expiring Aug 2019 disappeared. Called Marriott, very nice agent, Jackie, put me on hold 20 minutes, came back apologizing not sure how it happened. She said a special case is open, hopefully it will be released back to me in 5 days. I had 2 separate free-nights stays at DC in mid April for 35000 pt / night, which I used two annual free nights cert for the two stays. It seems like that DC hotel attached my 7-night cert on 4/28 (after my stays) for nothing.

This raises some very interesting questions:

1) Can a hotel randomly use 7-night-cert without owner's awareness?

2) the DC hotel is 35000/night, I assume my category OC5 won't even allow it to attach to the hotel of that category, right? Or maybe it does, this OC5 can be attached to a 35000/night hotel going forward?

I asked Jackie this is very scary to have a cert hanging around, can I convert the OC5 to points? She said, you would loose a lot, you will only get back 5000pts.

Once I get the OC5 cert back, I will need to convert to NC4 by Mid August. Mine was Alaska TP. Is there a code for my old OC5 to feed (UK) agent when asking for conversion?

Jackie said that there has been some weird things she has seen lately. Yeah, I mentioned to her that my SO got double charged earlier this year, the only way the hotel can find any thing is by us providing the charge and our credit card #, there was absolutely no paper-trail otherwise they can find anything. Again, scary, we happen to caught the charge, else, we may never know for the few hunderd bucks gone

It is not a downgrade - the old category 5 is the same cost as the new category 4, at 25K a night.

So my old category 1-5 now only works for category 1-4 hotels?