Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread

    Hide Wikipost
Old Sep 5, 19, 1:25 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: joakgarp
Wiki Link
Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-866-500-0368. For outside the US call 001-866-500-0368. A human is available at this number beginning at 9 am EST.

Effective December 1, 2018, the BRG does not apply to Design Hotels branded properties.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Print Wikipost

Old Oct 4, 18, 11:18 pm
  #121  
 
Join Date: Mar 2011
Programs: Accor Platinum, SPG Platinum
Posts: 698
If Marriott isnít showing a room with breakfast included but third party sites are, can I submit an LNF for a room with breakfast?
yorkboy24 is offline  
Old Oct 5, 18, 2:01 am
  #122  
 
Join Date: Feb 2011
Location: YXT
Programs: AC*E50, SPG Plat,
Posts: 524
Originally Posted by r3cycle19 View Post
Can you make claims for more then 1 room?
I already have a claim that was approved but I may need up to 4 rooms.
I just did my first ever LNF and it was for two rooms. Don't know if up to four would work.

Hotel Name: Sheraton Fisherman's Wharf
Arrival Date: November 9, 2018
Departure Date: November 11, 2018
Number of Rooms: 2
Number of Guests: 2/room
Room Type: Traditional 2 double beds
Marriott Brand Website Rate: 328.33 USD (plus taxes etc)
Competing Rate: 311.04 USD (plus taxes)
Actual Approved Rate: 233.28USD plus taxes
LNF Award: 25% discount

I was pleasantly surprised at the quick turnaround on the LNF approval. I booked my room around 2:30pm on Wednesday of this week and immediately filled out the online LNF claim form. I got an autoreply at 2:38pm saying they're experiencing a higher than normal amount of email enquiries; less than an hour and a half later (3:56pm) I received confirmation of LNF success.
somedude3210 is offline  
Old Oct 5, 18, 3:13 am
  #123  
 
Join Date: Feb 2013
Posts: 1,688
Originally Posted by yorkboy24 View Post
If Marriott isnít showing a room with breakfast included but third party sites are, can I submit an LNF for a room with breakfast?
In the past, I was successful. But you will not get breakfast included.
YoungBubbie is offline  
Old Oct 5, 18, 7:40 am
  #124  
 
Join Date: Mar 2011
Programs: Accor Platinum, SPG Platinum
Posts: 698
Originally Posted by YoungBubbie View Post


In the past, I was successful. But you will not get breakfast included.
Thabks for the reply. Actually the breakfast ďpackageĒ tab wasnít showing for that hotel on the app but it was for the desktop. The competing rate was still much lower so Iíve put in a claim. As both rates now have breakfast, I should get breakfast included if approved then.
yorkboy24 is offline  
Old Oct 5, 18, 7:43 am
  #125  
 
Join Date: Mar 2011
Programs: Accor Platinum, SPG Platinum
Posts: 698
Originally Posted by shevboyz View Post
Marriott LNF goes by per night basis.
if the 3rd night is not lower, then only your first 2 nights get the 25%.

As far as I know, LNF stays non refundable if u book a non refundable room. That's the general rule.
Update: my rate changed to LNF almost immediately after approval yet the cancellation terms remained non-refundable until around 1 day later, when it switched to flexible! The agents donít seem to know the rules and you seem to get different answers depending on who you talk to. But here it seems non-refundable rates do turn to flexible if approved (but there may be exceptions).
yorkboy24 is offline  
Old Oct 6, 18, 4:38 am
  #126  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 7,457
Originally Posted by yorkboy24 View Post


Update: my rate changed to LNF almost immediately after approval yet the cancellation terms remained non-refundable until around 1 day later, when it switched to flexible! The agents donít seem to know the rules and you seem to get different answers depending on who you talk to. But here it seems non-refundable rates do turn to flexible if approved (but there may be exceptions).
Yes it said that but the terms said that the terms will be following the original terms. Therefore I wouldn't take it for granted - this goes for the breakfast inclusive or not with LNF - you won't see that the new LNF rate includes breakfast if the comparison rate includes breakfast but the hotel front desk could see it because the original booking terms apply.
nacho is offline  
Old Oct 6, 18, 9:18 am
  #127  
 
Join Date: Nov 1999
Location: MEX/PBC/ACA
Programs: AS MVP/AC E75K/SPG-Marriott Titanium/Accor-FPC Plat/IHG Plat/HHDiamond/Hyatt Exp
Posts: 4,868
Another datapoint.

Overnight I received 15K points for 3 successful BRG claims, however, Marriott IT does not attached the points to a specific stay which is useless.

How can the screw up the simple things? Its 2018 for pete's sake.

Now I have to follow-up to find out which ones these pertain to and chase the outstanding ones....this all goes back to August with both phone calls and emails to follow-up.
remymartin likes this.
PointWeasel is offline  
Old Oct 6, 18, 10:02 am
  #128  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Gold, Amex Plat
Posts: 24,173
Originally Posted by yorkboy24 View Post


Thabks for the reply. Actually the breakfast ďpackageĒ tab wasnít showing for that hotel on the app but it was for the desktop. The competing rate was still much lower so Iíve put in a claim. As both rates now have breakfast, I should get breakfast included if approved then.
yes you will. A lot of hotels have issues with that. Bring a printed copy of your reservation. The rate description will have the 'breakfast included' language. Make sure the LNF claim reply has that in there and/or it is listed in the reservation. Also point out the BF in the claim itself.
cfischer is offline  
Old Oct 6, 18, 9:01 pm
  #129  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,042
Originally Posted by PointWeasel View Post
Another datapoint.

Overnight I received 15K points for 3 successful BRG claims, however, Marriott IT does not attached the points to a specific stay which is useless.

How can the screw up the simple things? Its 2018 for pete's sake.

Now I have to follow-up to find out which ones these pertain to and chase the outstanding ones....this all goes back to August with both phone calls and emails to follow-up.
You expected more? Marriott is only capable of listing points for 3 categories (base points, elite bonus and other). In OTHER, they combine welcome bonus, MAGC and any other bonuses. When you do a points redemption, they can't even show which property the points are for (which may not be a problem 2 days after redemption, but might be 2 months later when you're trying to figure out how much you paid because the email confirmation ALSO doesn't tell you how many points you paid)!

Has anyone figured out why some people say that Marriott website used to be excellent?
remymartin likes this.
margarita girl is offline  
Old Oct 8, 18, 8:28 am
  #130  
 
Join Date: May 2017
Posts: 26
First time submitting Look No Futher with Marriott and it looks like the rules are different to SPG BRG. Iíve successfully claimed a number of SPG BRGs before, so I am familiar with the terms.

Look No Further was approved, but the agent only approved the 25% discount on the non-refundable rate on comparison site. They said itís due to my original Marriott booking is flexible rate. (Always book refundable flex rate. in case BRG is denied, I can still cancel the booking without penalty).

Here is what they wrote,
With our terms and conditions, we will only compare the room type, amenities, deposit and cancellation policies on the competing website which match the one you booked on your reservation. Therefore, your claim was processedusingthe flexible room only rates on both websites. If you would like for us to compare the non-refundable rates on both websites, you will need to make a new reservation at this rate, and resubmit your claim for evaluation.

Checked Marriott website, they did not mention anything about the same deposite and cancellations policies,
  • 2) If you find a lower rate for the same hotel, same room type, and same reservation dates on a non-Marriott website or non-Marriott mobile app (ďComparison RateĒ) you may submit a Best Rate Guarantee claim.
  • If we approve your claim, weíll match the Comparison rate AND give you your choice of either an extra 25% discount on the room (20% discount for Design Hotels) OR give you 5,000 Marriott Loyalty Program Points.
Should I try to dispute or submit a new claim? Has anyone had the same issue? Thanks!
fabamber is offline  
Old Oct 8, 18, 12:11 pm
  #131  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,042
SPG changed their BRG policy to match Marriott’s LNF last May! Cancellation terms and room types must match.
margarita girl is offline  
Old Oct 8, 18, 5:14 pm
  #132  
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: Marriott Titanium
Posts: 870
Just did my first claim ever:

Hotel Name: The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel
Arrival Date: February 25, 2019
Departure Date: February 26, 2019
Number of Rooms: 1
Number of Guests: 2
Room Type: 1 Deluxe Room with two adults
Marriott Brand Website Rate: 65858.80 JPY
Competing Rate: 40,836.70 JPY
Actual Approved Rate: 30,627.53 JPY
LNF Award: 25% discount

Also the email says to show at the hotel and now my reservation details can't be seen online because it's a "complex rate". That's kind of not awesome, but whatever. Having to show the email at the hotel seems a bit odd though, I hope there's no fight about the rate.
nexusCFX is offline  
Old Oct 8, 18, 6:29 pm
  #133  
 
Join Date: May 2017
Posts: 26
Originally Posted by margarita girl View Post
SPG changed their BRG policy to match Marriottís LNF last May! Cancellation terms and room types must match.
Thanks! Thatís a bummer. Any ideas how the BRG works on prepaid rate? Do I get a refund after itís approved?
fabamber is offline  
Old Oct 8, 18, 6:34 pm
  #134  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, AA EXP, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,042
Originally Posted by fabamber View Post


Thanks! Thatís a bummer. Any ideas how the BRG works on prepaid rate? Do I get a refund after itís approved?
I've never done one, but I know a lot of hotels don't charge your credit card immediately even on prepaid rates.
fabamber likes this.
margarita girl is offline  
Old Oct 8, 18, 7:02 pm
  #135  
FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 10,146
It's been a while for me (over a year), but I did a Marriott LNF on a prepaid stay a while ago, and the way it worked was that the "excess" amount was held and would have been applied to room charges if I had incurred any, and the remainder was refunded to my credit card after my stay.

However this was over a year ago, and also as margarita girl notes, sometimes even on a non refundable rate, they may not charge your card right away, so YMMV.
fabamber likes this.
Zorak is online now  

Thread Tools
Search this Thread