Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Sep 23, 2020, 2:58 pm
#1636
Join Date: Dec 2013
Location: YYZ
Programs: Marriott Titanium Elite, Accor Diamond, AC 35K, National Exec, Hertz Gold
Posts: 376
Trying to BRG a Family Room, Connecting Rooms at the Ren in Amsterdam. Better rate on hotels dot com, same dates, free cancellation, pay at hotel.. everything the same.
Came back that the room I booked doesn't exist on hotels dot com.
The Family Room, Connecting Rooms is in actuality 1 king room connecting to a 2 twin room and shows up as 2 rooms under My Trips once booked. Is this causing the agent some confusion trying to locate the room or when comparing it to my actual booking? Any idea how to find out or explain it? The second room 2 bed room has a different confirmation number, but no cost.
Came back that the room I booked doesn't exist on hotels dot com.
The Family Room, Connecting Rooms is in actuality 1 king room connecting to a 2 twin room and shows up as 2 rooms under My Trips once booked. Is this causing the agent some confusion trying to locate the room or when comparing it to my actual booking? Any idea how to find out or explain it? The second room 2 bed room has a different confirmation number, but no cost.
Sep 27, 2020, 12:32 pm
#1637
Join Date: Aug 2015
Location: NYC
Posts: 117
Hotel Name: Cosmopolitan Hotel Las Vegas
Date of stay: Sept 2020 - 2 nights
Number of Guests: 2
Room Type: City Room, 2 Queens
Marriott Brand Website Rate: $380 before taxes/resort fee
Competing Rate: $240 before taxes/resort fee
Actual Approved Rate: $180 before taxes/resort fee
Date of stay: Sept 2020 - 2 nights
Number of Guests: 2
Room Type: City Room, 2 Queens
Marriott Brand Website Rate: $380 before taxes/resort fee
Competing Rate: $240 before taxes/resort fee
Actual Approved Rate: $180 before taxes/resort fee
Sep 27, 2020, 2:03 pm
#1638
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Hotel Name: The Westin Grand, Berlin
Date of stay: 06-NOV to 08-11-2020
Number of Guests: 1
Room Type: Deluxe
Marriott Brand Website Rate: 290.40 EUR incl tax & city tax
Competing Rate: 186.26 EUR incl tax & city tax
Actual Approved Rate: 139.71 EUR incl. tax & city tax
Hotel Name: London Heathrow Marriott Hotel
Date of stay: 04-OCT to 06-OCT-2020
Number of Guests: 1
Room Type: Deluxe
Marriott Brand Website Rate: 180 GBP incl tax
Competing Rate: 147.07 GBP incl
Actual Approved Rate: 110.30 GBP incl. tax
Date of stay: 06-NOV to 08-11-2020
Number of Guests: 1
Room Type: Deluxe
Marriott Brand Website Rate: 290.40 EUR incl tax & city tax
Competing Rate: 186.26 EUR incl tax & city tax
Actual Approved Rate: 139.71 EUR incl. tax & city tax
Hotel Name: London Heathrow Marriott Hotel
Date of stay: 04-OCT to 06-OCT-2020
Number of Guests: 1
Room Type: Deluxe
Marriott Brand Website Rate: 180 GBP incl tax
Competing Rate: 147.07 GBP incl
Actual Approved Rate: 110.30 GBP incl. tax
Sep 28, 2020, 8:43 am
#1639
Join Date: Jul 2008
Location: YYZ
Programs: Aeroplan
Posts: 108
Hotel Name: Residence Inn Kingston Water's Edge (Canada)
Date of stay: Oct. 2020 2 nights
Number of Guests: 3
Room Type: Studio, 1 King, Sofa bed, Harbor view
Marriott Brand Website Rate: 213 CAD per night plus taxes
Competing Rate: 195.40 CAD per night plus taxes
Actual Approved Rate: 146.55 CAD per night plus taxes
First time using the BRG claim form, pleased with the service. Thanks for all the advice in this thread. Will look for this deal in the future now
Date of stay: Oct. 2020 2 nights
Number of Guests: 3
Room Type: Studio, 1 King, Sofa bed, Harbor view
Marriott Brand Website Rate: 213 CAD per night plus taxes
Competing Rate: 195.40 CAD per night plus taxes
Actual Approved Rate: 146.55 CAD per night plus taxes
First time using the BRG claim form, pleased with the service. Thanks for all the advice in this thread. Will look for this deal in the future now
Sep 28, 2020, 10:35 am
#1640
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Hotel Name: Aloft Stuttgart
Date of stay: 11-DEC to 12-DEC-2020
Number of Guests: 1
Room Type: Urban
Marriott Brand Website Rate: 113 EUR incl tax
Competing Rate: 91.05 GBP incl tax (99.73 EUR)
Actual Approved Rate: 78.12 EUR incl. tax
Date of stay: 11-DEC to 12-DEC-2020
Number of Guests: 1
Room Type: Urban
Marriott Brand Website Rate: 113 EUR incl tax
Competing Rate: 91.05 GBP incl tax (99.73 EUR)
Actual Approved Rate: 78.12 EUR incl. tax
Oct 7, 2020, 10:35 am
#1641
Join Date: Dec 2013
Location: YYZ
Programs: Marriott Titanium Elite, Accor Diamond, AC 35K, National Exec, Hertz Gold
Posts: 376
Trying to BRG a Family Room, Connecting Rooms at the Ren in Amsterdam. Better rate on hotels dot com, same dates, free cancellation, pay at hotel.. everything the same.
Came back that the room I booked doesn't exist on hotels dot com.
The Family Room, Connecting Rooms is in actuality 1 king room connecting to a 2 twin room and shows up as 2 rooms under My Trips once booked. Is this causing the agent some confusion trying to locate the room or when comparing it to my actual booking? Any idea how to find out or explain it? The second room 2 bed room has a different confirmation number, but no cost.
Came back that the room I booked doesn't exist on hotels dot com.
The Family Room, Connecting Rooms is in actuality 1 king room connecting to a 2 twin room and shows up as 2 rooms under My Trips once booked. Is this causing the agent some confusion trying to locate the room or when comparing it to my actual booking? Any idea how to find out or explain it? The second room 2 bed room has a different confirmation number, but no cost.
Oct 7, 2020, 3:23 pm
#1642
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Oct 7, 2020, 3:25 pm
#1643
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
I had a claim approved at the Renaissance Palm Springs last week. (Booking. Com) Unfortunately, the next day, I received a call from the hotel telling me they saw my open case with Marriott and do not honor "third party rates.". This is the second time I've had a hotel tell me they're not going to honor BRG and is frustrating. Followed up with BRG and a few days later they told me not to worry and that the claim was approved. But honestly it makes me worry and feel uncomfortable about the stay, and that the hotel will treat me poorly if they honor it at all.
Hotel name: Renaissance Palm Springs
Dates of Stay: 10/24-26
Room type: King with pool view
Guests: 1
Marriott Rate: 284.00
Comparison rate: 179.00
Approved rate: 130.50
Hotel name: Renaissance Palm Springs
Dates of Stay: 10/24-26
Room type: King with pool view
Guests: 1
Marriott Rate: 284.00
Comparison rate: 179.00
Approved rate: 130.50
Oct 7, 2020, 3:32 pm
#1644
Join Date: Feb 2013
Posts: 1,815
I had a claim approved at the Renaissance Palm Springs last week. (Booking. Com) Unfortunately, the next day, I received a call from the hotel telling me they saw my open case with Marriott and do not honor "third party rates.". This is the second time I've had a hotel tell me they're not going to honor BRG and is frustrating. Followed up with BRG and a few days later they told me not to worry and that the claim was approved. But honestly it makes me worry and feel uncomfortable about the stay, and that the hotel will treat me poorly if they honor it at all.
Marriott Rate: 284.00
Comparison rate: 179.00
New rate: 130.50
Marriott Rate: 284.00
Comparison rate: 179.00
New rate: 130.50
But I would keep a hard copy of your BRG email as well as Marriott reservation reflecting new rate.
Two years ago a reservation on my account never updated to reflect lower rate. I did have my paperwork but was not needed as hotel did have the BRG rate in their system.
Enjoy your stay!
Oct 8, 2020, 12:51 am
#1645
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I had a claim approved at the Renaissance Palm Springs last week. (Booking. Com) Unfortunately, the next day, I received a call from the hotel telling me they saw my open case with Marriott and do not honor "third party rates.". This is the second time I've had a hotel tell me they're not going to honor BRG and is frustrating. Followed up with BRG and a few days later they told me not to worry and that the claim was approved. But honestly it makes me worry and feel uncomfortable about the stay, and that the hotel will treat me poorly if they honor it at all.
Hotel name: Renaissance Palm Springs
Dates of Stay: 10/24-26
Room type: King with pool view
Guests: 1
Marriott Rate: 284.00
Comparison rate: 179.00
Approved rate: 130.50
Hotel name: Renaissance Palm Springs
Dates of Stay: 10/24-26
Room type: King with pool view
Guests: 1
Marriott Rate: 284.00
Comparison rate: 179.00
Approved rate: 130.50
Some hotels don't understand how the BRG process work. I've had similar emails in the past where the hotel contacted me for the same thing. It's just they don't know that the email sent by the BRG team was an FYI, where they think it's an FYA.
Just let them know to contact the BRG team for any clarifications.
Oct 8, 2020, 1:42 am
#1646
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
I had a claim approved at the Renaissance Palm Springs last week. (Booking. Com) Unfortunately, the next day, I received a call from the hotel telling me they saw my open case with Marriott and do not honor "third party rates.". This is the second time I've had a hotel tell me they're not going to honor BRG and is frustrating. Followed up with BRG and a few days later they told me not to worry and that the claim was approved. But honestly it makes me worry and feel uncomfortable about the stay, and that the hotel will treat me poorly if they honor it at all.
Hotel name: Renaissance Palm Springs
Dates of Stay: 10/24-26
Room type: King with pool view
Guests: 1
Marriott Rate: 284.00
Comparison rate: 179.00
Approved rate: 130.50
Hotel name: Renaissance Palm Springs
Dates of Stay: 10/24-26
Room type: King with pool view
Guests: 1
Marriott Rate: 284.00
Comparison rate: 179.00
Approved rate: 130.50
Oct 8, 2020, 6:33 pm
#1647
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Marriott hotel name: Courtyard by Marriott Waikiki Beach
Check-in date: 2020-11-06
Check-out date: 2020-11-15
Marriott rate reserved: 147
Currency: US DOLLAR (USD)
COMPARISON RATE INFORMATION
Lower rate found or reserved: 137
Currency: US DOLLAR (USD)
Rate found by LNF team: 138.78 USD per night + taxes and fees
Rate with 25% off reward: 104.09 USD per night + taxes and fees
I'm going to help this reservation for now, but would pay $100 more for the Sheraton Waikiki, Moana Surfrider or Royal Hawaiian
--
Marriott hotel name: COURTYARD OAHU NORTH SHORE
Check-in date: 2020-11-06
Check-out date: 2020-11-15
Marriott rate reserved: 225
Currency: US DOLLAR (USD)
COMPARISON RATE INFORMATION
Lower rate found or reserved: 190
Currency: US DOLLAR (USD)
Rate verified by BRG team: $184 USD plus taxes and fees, per night
Rate confirmed with reward: $138 USD plus taxes and fees, per night
After I submitted this claim, I realized how far this hotel is from everything and will be looking for better options.
Check-in date: 2020-11-06
Check-out date: 2020-11-15
Marriott rate reserved: 147
Currency: US DOLLAR (USD)
COMPARISON RATE INFORMATION
Lower rate found or reserved: 137
Currency: US DOLLAR (USD)
Rate found by LNF team: 138.78 USD per night + taxes and fees
Rate with 25% off reward: 104.09 USD per night + taxes and fees
I'm going to help this reservation for now, but would pay $100 more for the Sheraton Waikiki, Moana Surfrider or Royal Hawaiian
--
Marriott hotel name: COURTYARD OAHU NORTH SHORE
Check-in date: 2020-11-06
Check-out date: 2020-11-15
Marriott rate reserved: 225
Currency: US DOLLAR (USD)
COMPARISON RATE INFORMATION
Lower rate found or reserved: 190
Currency: US DOLLAR (USD)
Rate verified by BRG team: $184 USD plus taxes and fees, per night
Rate confirmed with reward: $138 USD plus taxes and fees, per night
After I submitted this claim, I realized how far this hotel is from everything and will be looking for better options.
Oct 8, 2020, 8:31 pm
#1648
Join Date: Oct 2007
Posts: 28
Has anyone ever had success with best price guarantee?
Ugh. I booked a $50 higher rate on Marriott based on the platinum line saying they can match. I submitted screenshots with it but... Today the rates at both Marriott.com and booking.com went up.
The match is only good if the rate is still good a few days later when they check.
The customer service really has good downhill since the Westin days. The platinum line was unhelpful.
Any suggestions?
The match is only good if the rate is still good a few days later when they check.
The customer service really has good downhill since the Westin days. The platinum line was unhelpful.
Any suggestions?
Oct 8, 2020, 8:43 pm
#1649
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Ugh. I booked a $50 higher rate on Marriott based on the platinum line saying they can match. I submitted screenshots with it but... Today the rates at both Marriott.com and booking.com went up.
The match is only good if the rate is still good a few days later when they check.
The customer service really has good downhill since the Westin days. The platinum line was unhelpful.
Any suggestions?
The match is only good if the rate is still good a few days later when they check.
The customer service really has good downhill since the Westin days. The platinum line was unhelpful.
Any suggestions?
Oct 8, 2020, 9:12 pm
#1650
Join Date: Oct 2007
Posts: 28
Yeah - good call. I'm just going to cancel this one and go with a different hotel... Out of spite over $50 dollars. Lol.
They basically checked the price match about 20 hours later and the rates went up by then so it was a no go.
They basically checked the price match about 20 hours later and the rates went up by then so it was a no go.