Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Aug 10, 2020, 2:55 pm
#1591
Join Date: Aug 2018
Posts: 902
"Marriott may deny claims where the difference between the Comparison Rate and the Marriott rate is less than $1. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee."
At what point is it not considered a currency fluctuation? $5, $10, $20? How far back are they looking for the acceptable range of rate? If it's a fluctuation, then the price should be updating once a day or some regular interval...it has not and has remained listed at $649.
At what point is it not considered a currency fluctuation? $5, $10, $20? How far back are they looking for the acceptable range of rate? If it's a fluctuation, then the price should be updating once a day or some regular interval...it has not and has remained listed at $649.
Aug 10, 2020, 3:04 pm
#1592
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Rates are always compared on a nightly basis (not the aggregate amount for the whole stay) and without any added taxes or fees. So the $1 minimum difference should be assessed on the nightly pre-tax rate, as should any considerations regarding fluctuations of the exchange rate (there no specific value for that, it is up to the agent’s discretion).
Aug 10, 2020, 3:47 pm
#1593
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
The old SPG rules used to be 1% or $1 as a minimum difference - whichever is higher. I think that’s reasonable. Not $1 on a $600+ nightly rate.
Aug 10, 2020, 3:53 pm
#1594
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
That's completely reasonable to me...I wouldn't have a problem with it if it was stated clearly in their terms and conditions. They sneak changes anyway, so this is one I would welcome with open arms to provide more clarity and make it less subjective. Thanks for the insight
Aug 16, 2020, 11:34 pm
#1595
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 496
Sorry, but am I able to claim 2 rooms under BRG ( 2 nights). I have qualified for the rate but my friend is not concerned about points so I am thinking about booking both under my name. Very sorry if this is mentioned somewhere. (TZOO non-voucher/choose a date). Thank you very much,
Aug 17, 2020, 4:09 am
#1596
Join Date: Feb 2013
Posts: 1,815
Sorry, but am I able to claim 2 rooms under BRG ( 2 nights). I have qualified for the rate but my friend is not concerned about points so I am thinking about booking both under my name. Very sorry if this is mentioned somewhere. (TZOO non-voucher/choose a date). Thank you very much,
i have also done it with 2 separate reservations in the past.
Aug 17, 2020, 1:06 pm
#1597
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 496
Hotel Name: Le Méridien Versailles (Montreal, Quebec)
Arrival Date: August 21, 2021
Departure Date: August 23, 2021
Number of Rooms: 1
Number of Guests: 2
Room Type: Classic, Guest room, 1 Queen
Marriott Brand Website Rate: $161(CAD/pre-tax)
Competing Rate: $105 (CAD/pre-tax)
Approved Rate: $80 (CAD/pre-tax)
Thanks to those who helped me with my questions
Arrival Date: August 21, 2021
Departure Date: August 23, 2021
Number of Rooms: 1
Number of Guests: 2
Room Type: Classic, Guest room, 1 Queen
Marriott Brand Website Rate: $161(CAD/pre-tax)
Competing Rate: $105 (CAD/pre-tax)
Approved Rate: $80 (CAD/pre-tax)
Thanks to those who helped me with my questions
Last edited by reggiekush; Aug 17, 2020 at 1:25 pm
Aug 17, 2020, 1:30 pm
#1598
Join Date: Feb 2011
Posts: 751
Marriott still matched rate, but no 5k points. Same city, different hotel: 1st night was Sheraton, 2nd night was for 4Pts by
Last edited by medellinfein; Aug 18, 2020 at 12:23 am
Aug 17, 2020, 2:49 pm
#1599
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Did you have the stay, and not get the 5k points? Or are you simply at claim stage and have been advised that you won't get the 5k? If the latter, you still might get lucky. The former... not much to be done.
Aug 18, 2020, 12:22 am
#1600
Join Date: Feb 2011
Posts: 751
btw, besides obviously being the same week, the nights were consecutive. Perhaps if i had left a gap of a day....
Aug 25, 2020, 10:41 am
#1601
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
My first Brg this year and it was successful 
Hopefully Covid19 can slow down and won't disturb my little trip to the capital.
Hotel Name: Nobis hotel Stockholm (Design hotel)
Date of stay: December
Number of Guests: 2
Room Type: Standard double including breakfast
Marriott Brand Website Rate: 2688 kr
Competing Rate: 2035 kr
Actual Approved Rate: 1628 kr (20% off)
I'm glad DH are back in the Brg game even though it's just 20% instead of the usual 25%
Hopefully Covid19 can slow down and won't disturb my little trip to the capital. Hotel Name: Nobis hotel Stockholm (Design hotel)
Date of stay: December
Number of Guests: 2
Room Type: Standard double including breakfast
Marriott Brand Website Rate: 2688 kr
Competing Rate: 2035 kr
Actual Approved Rate: 1628 kr (20% off)
I'm glad DH are back in the Brg game even though it's just 20% instead of the usual 25%
Aug 25, 2020, 1:37 pm
#1602
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
Marriott hotel name: Le Meridien New York Central Park
Marriott rate reserved: 851.68 (4 nights 2 Guests)
Currency: US DOLLAR (USD)
Approved rate: $99.53 USD plus taxes and fees
Rate also includes Breakfast so pretty pleased.
Marriott rate reserved: 851.68 (4 nights 2 Guests)
Currency: US DOLLAR (USD)
Approved rate: $99.53 USD plus taxes and fees
Rate also includes Breakfast so pretty pleased.
Aug 26, 2020, 3:09 am
#1603
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
that's a pretty good rate....i was looking to book this property for a stay next month....would appreciate if you could pm me where you found the rate....
Aug 28, 2020, 7:21 pm
#1604
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 496
Is anyone else having an issue with not getting a response within ~24 hours? The second time this week I have been told it may take up to 3-4 days, ie. I made a claim yesterday at 4pm EST and called at 9pm EST and they said I must wait until Sunday or Monday. I am worried that my rate will disappear. Has there been any workaround if anyone has been in this situation before? Also are we able to submit more than one BRG at a time (different dates & hotel) or should we wait for one to be accepted/denied first? Thanks in advance.
Aug 28, 2020, 9:49 pm
#1605
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
You can submit as many claims as you want, as long as it’s different dates/hotels.
If calling doesn’t speed up the process, you can try replying to an older claim email, the reply should go to the same department. But it probably won’t help if it’s the same incompetent/overworked department handling the case.
Anyway, isn’t there a new rule that if they don’t reply within X hours, the claim has to be approved automatically?
If calling doesn’t speed up the process, you can try replying to an older claim email, the reply should go to the same department. But it probably won’t help if it’s the same incompetent/overworked department handling the case.
Anyway, isn’t there a new rule that if they don’t reply within X hours, the claim has to be approved automatically?