Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Nov 14, 2020, 11:26 pm
#1666
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
I submitted a claim for a 2 Double, City View room, but it was denied because the 1 King, City View room was cheaper on Marriott's site than the competing rate and the agent claimed that "we do not compare bedding type, only room type."
Is that true? I was under the impression that bedding was a component of room type...
Is that true? I was under the impression that bedding was a component of room type...
Nov 15, 2020, 2:19 am
#1667
Join Date: Nov 2008
Location: EDUU
Programs: Marriott Titanium Elite, HH Diamond, PC Plat Amb, BA EC Gold, Asiana Diamond, TK Elite
Posts: 193
I submitted a claim for a 2 Double, City View room, but it was denied because the 1 King, City View room was cheaper on Marriott's site than the competing rate and the agent claimed that "we do not compare bedding type, only room type."
Is that true? I was under the impression that bedding was a component of room type...
Is that true? I was under the impression that bedding was a component of room type...
Nov 16, 2020, 6:41 pm
#1668
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Nov 17, 2020, 8:36 am
#1669
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Hotel Name: The Royal Hawaiian, a Luxury Collection Resort
Date of stay: Thursday, December 3, 2020 - Sunday, December 13, 2020
Number of Guests: Two
Room Type: Historic Room King, Guest room, 1 King, No view, Historic Wing
Marriott Brand Website Rate: $274
Competing Rate: $259.95
Actual Approved Rate: $194.96
I also got a BRG for the same dates for nearly the same amount at the Moana Surfrider, but the Suite Night Award Options are better at the Royal Hawaiian.
Date of stay: Thursday, December 3, 2020 - Sunday, December 13, 2020
Number of Guests: Two
Room Type: Historic Room King, Guest room, 1 King, No view, Historic Wing
Marriott Brand Website Rate: $274
Competing Rate: $259.95
Actual Approved Rate: $194.96
I also got a BRG for the same dates for nearly the same amount at the Moana Surfrider, but the Suite Night Award Options are better at the Royal Hawaiian.
Nov 18, 2020, 9:27 am
#1670
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Hotel Name: Sheraton Maria Isabel, Mexico City
Date of stay: November XX, 2020
Number of Guests: 2
Room Type: Business Deluxe King
Marriott Brand Website Rate: $116 USD
Competing Rate: $94 USD
Actual Approved Rate: $94 USD
Reward Selected: 5,000 points
- this is my first BRG claim in many months and the approval turn around time was within 12 hours
Date of stay: November XX, 2020
Number of Guests: 2
Room Type: Business Deluxe King
Marriott Brand Website Rate: $116 USD
Competing Rate: $94 USD
Actual Approved Rate: $94 USD
Reward Selected: 5,000 points
- this is my first BRG claim in many months and the approval turn around time was within 12 hours
None of my stays have posted since I arrived in Mexico last month, not one.
However, the 5K points for this successful BRG claim did not yesterday...and the stay is still missing.
Any thoughts?
Nov 18, 2020, 10:08 am
#1671
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
It happens, has nothing to do with the BRG. Just contact the hotel and/or customer service.
Nov 21, 2020, 11:31 am
#1672
Join Date: Apr 2005
Location: Chicago
Programs: AA ExecPlat, UA Silver, Marriott Titanium, Hyatt Globalist
Posts: 1,446
zenhotels.com
Got 2 BRG submissions (against zenhotels.com rate) rejected. They claimed bookings on zenhotels.com can't be confirmed immediately thus against T&C. So to prove them wrong, I literally made a booking on zenhotels.com and replied them with screenshot of my zenhotels.com confirmation and charge on my credit card. They still insist on it's against T&C. Ugghhh...
Nov 21, 2020, 11:35 am
#1673
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Got 2 BRG submissions (against zenhotels.com rate) rejected. They claimed bookings on zenhotels.com can't be confirmed immediately thus against T&C. So to prove them wrong, I literally made a booking on zenhotels.com and replied them with screenshot of my zenhotels.com confirmation and charge on my credit card. They still insist on it's against T&C. Ugghhh...
Nov 21, 2020, 3:16 pm
#1674
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
Got 2 BRG submissions (against zenhotels.com rate) rejected. They claimed bookings on zenhotels.com can't be confirmed immediately thus against T&C. So to prove them wrong, I literally made a booking on zenhotels.com and replied them with screenshot of my zenhotels.com confirmation and charge on my credit card. They still insist on it's against T&C. Ugghhh...
Nov 27, 2020, 10:12 am
#1675
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Hotel Name: Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Date of stay: Thursday, December 3, 2020 - Sunday, December 13, 2020
Number of Guests: Two
Room Type: Historic Banyan King Room, Guest room, 1 King, City view
Marriott Brand Website Rate: $247.00 USD
Competing Rate:$220.00 USD
Actual Approved Rate: $165.00 USD
I'm now trying to decide between this and paying $194.96 USD at the Royal Hawaiian, because I didn't get the best service at the Moana Surfrider last time.
Date of stay: Thursday, December 3, 2020 - Sunday, December 13, 2020
Number of Guests: Two
Room Type: Historic Banyan King Room, Guest room, 1 King, City view
Marriott Brand Website Rate: $247.00 USD
Competing Rate:$220.00 USD
Actual Approved Rate: $165.00 USD
I'm now trying to decide between this and paying $194.96 USD at the Royal Hawaiian, because I didn't get the best service at the Moana Surfrider last time.
Nov 27, 2020, 8:30 pm
#1676
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
I just got two more claims approved at the Moana--I'm currently planning to split my winter almost entirely between Vail, CO and Hawaii!
Hotel Name: Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Date of stay: Saturday, March 20, 2021 - Sunday, March 21, 2021
Number of Guests: Two
Room Type: Historic Banyan King Room, Guest room, 1 King, City view
Marriott Brand Website Rate: $295 USD
Competing Rate:$229.09 USD
Actual Approved Rate: $171.82 USD
Hotel Name: Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Date of stay: Saturday, February 6, 2021 - Monday, February 15, 2021
Number of Guests: Two
Room Type: Historic Banyan King Room, Guest room, 1 King, City view
Marriott Brand Website Rate: $295 USD
Competing Rate:$257.03 USD
Actual Approved Rate: $192.77 USD
Hotel Name: Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Date of stay: Saturday, March 20, 2021 - Sunday, March 21, 2021
Number of Guests: Two
Room Type: Historic Banyan King Room, Guest room, 1 King, City view
Marriott Brand Website Rate: $295 USD
Competing Rate:$229.09 USD
Actual Approved Rate: $171.82 USD
Hotel Name: Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Date of stay: Saturday, February 6, 2021 - Monday, February 15, 2021
Number of Guests: Two
Room Type: Historic Banyan King Room, Guest room, 1 King, City view
Marriott Brand Website Rate: $295 USD
Competing Rate:$257.03 USD
Actual Approved Rate: $192.77 USD
Nov 30, 2020, 3:32 pm
#1677
Join Date: Jan 2018
Posts: 12
Hotel Name: Town Hall Hotel & Apartments, London, a Member of Design Hotels™
Date of stay: September 2021, 3 days
Number of Guests: 2
Room Type: Double Room, Guest room, 1 Queen
Marriott Brand Website Rate: $135 GBP per night including VAT
Competing Rate: $114.07 GBP per night including VAT
Actual Approved Rate: $91.26 GBP including VAT (20% off at Design Hotels)
First ever BRG and success!
Date of stay: September 2021, 3 days
Number of Guests: 2
Room Type: Double Room, Guest room, 1 Queen
Marriott Brand Website Rate: $135 GBP per night including VAT
Competing Rate: $114.07 GBP per night including VAT
Actual Approved Rate: $91.26 GBP including VAT (20% off at Design Hotels)
First ever BRG and success!
Nov 30, 2020, 4:18 pm
#1678
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Hotel Name: Town Hall Hotel & Apartments, London, a Member of Design Hotels™
Date of stay: September 2021, 3 days
Number of Guests: 2
Room Type: Double Room, Guest room, 1 Queen
Marriott Brand Website Rate: $135 GBP per night including VAT
Competing Rate: $114.07 GBP per night including VAT
Actual Approved Rate: $91.26 GBP including VAT (20% off at Design Hotels)
First ever BRG and success!
Date of stay: September 2021, 3 days
Number of Guests: 2
Room Type: Double Room, Guest room, 1 Queen
Marriott Brand Website Rate: $135 GBP per night including VAT
Competing Rate: $114.07 GBP per night including VAT
Actual Approved Rate: $91.26 GBP including VAT (20% off at Design Hotels)
First ever BRG and success!
Dec 1, 2020, 2:34 am
#1679
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
to all the brg regulars, let me know what you think of the following....
marriott is offering a $98 per night pre-paid rate that can be cancelled 24 hours prior to check in for a full refund....however pre payment for the full stay is required....their cheapest rate where no pre payment is required is $110 a night....
the third party website is also offering a $98 per night rate but no pre payment is required....this too comes with a 24 hour cancellation policy....
i booked the $110 rate & filed a brg against the lower rate on the third party website....the claim was denied stating that the same rate with the same cancellation policy is available on marriott as well....that fact is not up for dispute however marriott requires a pre payment of the entire stay whereas the other website does not....so how can both these rates be treated as the same????
marriott is offering a $98 per night pre-paid rate that can be cancelled 24 hours prior to check in for a full refund....however pre payment for the full stay is required....their cheapest rate where no pre payment is required is $110 a night....
the third party website is also offering a $98 per night rate but no pre payment is required....this too comes with a 24 hour cancellation policy....
i booked the $110 rate & filed a brg against the lower rate on the third party website....the claim was denied stating that the same rate with the same cancellation policy is available on marriott as well....that fact is not up for dispute however marriott requires a pre payment of the entire stay whereas the other website does not....so how can both these rates be treated as the same????
Dec 1, 2020, 3:02 am
#1680
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
to all the brg regulars, let me know what you think of the following....
marriott is offering a $98 per night pre-paid rate that can be cancelled 24 hours prior to check in for a full refund....however pre payment for the full stay is required....their cheapest rate where no pre payment is required is $110 a night....
the third party website is also offering a $98 per night rate but no pre payment is required....this too comes with a 24 hour cancellation policy....
i booked the $110 rate & filed a brg against the lower rate on the third party website....the claim was denied stating that the same rate with the same cancellation policy is available on marriott as well....that fact is not up for dispute however marriott requires a pre payment of the entire stay whereas the other website does not....so how can both these rates be treated as the same????
marriott is offering a $98 per night pre-paid rate that can be cancelled 24 hours prior to check in for a full refund....however pre payment for the full stay is required....their cheapest rate where no pre payment is required is $110 a night....
the third party website is also offering a $98 per night rate but no pre payment is required....this too comes with a 24 hour cancellation policy....
i booked the $110 rate & filed a brg against the lower rate on the third party website....the claim was denied stating that the same rate with the same cancellation policy is available on marriott as well....that fact is not up for dispute however marriott requires a pre payment of the entire stay whereas the other website does not....so how can both these rates be treated as the same????