Login Issues
Aug 22, 2018, 9:51 am
#46
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
just talked with a property I went last week about missing points, they told me it's a total mess because the system does not have the new member account number and they will try to do it manually but they were surprised to see that the system was not updated (SPG property)
Aug 22, 2018, 9:55 am
#47
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
I wonder how much money they saved by using garbage outsourced IT and poor quality testing? Probably not as much as they are loosing by customers going and booking with competitors because their website is down and unusable.
Aug 22, 2018, 9:59 am
#48
Join Date: Jun 2003
Location: YKF
Programs: Bonvoy Gold, Accor Gold, HHonors Gold, AC 25K
Posts: 35
I've been trying to make bookings since the 'go-live' date on the weekend without any success. Fortunately this is for leisure travel that is a ways off still. If it were for business, ayeeeeeeeeeeeeeeee...
If I were part of the project team dealing with the cutover, i'd be fearing for my job right now!
If I were part of the project team dealing with the cutover, i'd be fearing for my job right now!
Aug 22, 2018, 10:02 am
#49
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
just talked with a property I went last week about missing points, they told me it's a total mess because the system does not have the new member account number and they will try to do it manually but they were surprised to see that the system was not updated (SPG property)
This doesn't seem like rocket science. It should not be a "total mess."
Aug 22, 2018, 10:48 am
#50
Join Date: Jun 2016
Location: Switzerland
Programs: AFKL Flying Blue Platinum Ultimate, Marriott Bonvoy Ambassador Elite
Posts: 369
A "normal" IT approach would be a system in which hotels continue to submit transactions with whatever account number is associated with a guest's stay — old SPG number, new SPG number, or Rewards number —and for the system upstream to use cross-reference tables to post that transaction correctly.
This doesn't seem like rocket science. It should not be a "total mess."
This doesn't seem like rocket science. It should not be a "total mess."
Aug 22, 2018, 10:52 am
#51
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
A "normal" IT approach would be a system in which hotels continue to submit transactions with whatever account number is associated with a guest's stay — old SPG number, new SPG number, or Rewards number —and for the system upstream to use cross-reference tables to post that transaction correctly.
This doesn't seem like rocket science. It should not be a "total mess."
This doesn't seem like rocket science. It should not be a "total mess."
Aug 22, 2018, 11:10 am
#52
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I can sign in again with both accounts.
Oddly, the primary page when I sign in with my Rewards account still incorrectly indicates "Platinum Elite" — even though all references to my status elsewhere on the website correctly indicate "Platinum Premier Elite" or "Lifetime Platinum Premier Elite." One would think this would be very easy to fix, given that the website obviously has access to the correct information.
Also, oddly, the primary page when I sign in with my SPG account indicates "Platinum Elite" — even though have never had status higher than Gold with SPG. I linked my accounts in 2016, but I'm holding off on combining them until the system appears to be more stable.
Oddly, the primary page when I sign in with my Rewards account still incorrectly indicates "Platinum Elite" — even though all references to my status elsewhere on the website correctly indicate "Platinum Premier Elite" or "Lifetime Platinum Premier Elite." One would think this would be very easy to fix, given that the website obviously has access to the correct information.
Also, oddly, the primary page when I sign in with my SPG account indicates "Platinum Elite" — even though have never had status higher than Gold with SPG. I linked my accounts in 2016, but I'm holding off on combining them until the system appears to be more stable.
Aug 23, 2018, 3:19 pm
#54
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
Well, I was finally able to log on to my SPG & Marriott accounts just now, but something else is now seriously wrong. I confirmed my SPG balance with a rep yesterday at approximately 200,000 points, yet both accounts show a balance of 17,777 ??? And it shows my last (and ONLY) stay as Marriott Brussels 5/15-18/ 2018, I haven't been to Belgium for 3 years! None of my Marriott or Starwood activity is showing. Will try to contact them, but considering yesterday I was on hold for over 40 minutes (before hanging up), not sure what else I can do.
Aug 23, 2018, 4:53 pm
#55
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
Aug 23, 2018, 5:34 pm
#56
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
I have no problem logging into my SPG account on the app or the web. However, I can only log into my Marriott account via the app - the exact same credentials don’t work on the web.
Aug 23, 2018, 5:52 pm
#57
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
Just got SPG on the phone, and they confirmed the correct balance, which is 3 x's larger due to MR conversion. She also gave me my altogether NEW number. So the 17,000 balance most likely is my old acct number that was assigned to someone else.... that has my same first name??? Still can't getbMR on the line, and it was suggested that I wait a week or two before combining accounts. She also explained that the linking done last year, had nothing to do with combining the two.
Aug 23, 2018, 8:13 pm
#58
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Well, I was finally able to log on to my SPG & Marriott accounts just now, but something else is now seriously wrong. I confirmed my SPG balance with a rep yesterday at approximately 200,000 points, yet both accounts show a balance of 17,777 ??? And it shows my last (and ONLY) stay as Marriott Brussels 5/15-18/ 2018, I haven't been to Belgium for 3 years! None of my Marriott or Starwood activity is showing. Will try to contact them, but considering yesterday I was on hold for over 40 minutes (before hanging up), not sure what else I can do.
Just got SPG on the phone, and they confirmed the correct balance, which is 3 x's larger due to MR conversion. She also gave me my altogether NEW number. So the 17,000 balance most likely is my old acct number that was assigned to someone else.... that has my same first name??? Still can't getbMR on the line, and it was suggested that I wait a week or two before combining accounts. She also explained that the linking done last year, had nothing to do with combining the two.
PRO TIP: Always uncheck “remember me” when you log in.
Aug 24, 2018, 8:20 am
#59
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Another tip for those that have not combined accounts, be sure to log out of your accounts when done, that should get you a login screen asking for username/email. Many sites I use will remember my user info if I just close the window or surf elsewhere so the cookies remain set. Logging out seems to clear that info and sets me up for a new session. At least this seems to work for me.