Originally Posted by
frenchft
just talked with a property I went last week about missing points, they told me it's a total mess because the system does not have the new member account number and they will try to do it manually but they were surprised to see that the system was not updated (SPG property)
A "normal" IT approach would be a system in which hotels continue to submit transactions with whatever account number is associated with a guest's stay — old SPG number, new SPG number, or Rewards number —and for the system upstream to use cross-reference tables to post that transaction correctly.
This doesn't seem like rocket science. It should not be a "total mess."