Originally Posted by
mauld
Well, I was finally able to log on to my SPG & Marriott accounts just now, but something else is now seriously wrong. I confirmed my SPG balance with a rep yesterday at approximately 200,000 points, yet both accounts show a balance of 17,777 ??? And it shows my last (and ONLY) stay as Marriott Brussels 5/15-18/ 2018, I haven't been to Belgium for 3 years! None of my Marriott or Starwood activity is showing. Will try to contact them, but considering yesterday I was on hold for over 40 minutes (before hanging up), not sure what else I can do.
Originally Posted by
mauld
Just got SPG on the phone, and they confirmed the correct balance, which is 3 x's larger due to MR conversion. She also gave me my altogether NEW number. So the 17,000 balance most likely is my old acct number that was assigned to someone else.... that has my same first name??? Still can't getbMR on the line, and it was suggested that I wait a week or two before combining accounts. She also explained that the linking done last year, had nothing to do with combining the two.
Sounds like classic Marriott brokenness from cookies associated with other accounts. I used to see something similar if my DW logged in with “remember me” checked, and I logged in on the same device after she logged out. System would show a mix of her info/activity & mine.
PRO TIP: Always uncheck “remember me” when you log in.