Kacee

On the life scale, it does not qualify as a "major problem." On the FT scale, it absolutely does. There are quite a few posts in various threads of members wrongly being denied any elite benefits because their status is not showing in the system.

I do agree Marriott is likely grossly misrepresenting the scope of the error. After all, that's what they've been doing on a broader scale since Day 1.

GoPhils

pvn

And getting the points corrected shouldn't be difficult once everything else is settled.

compwhiz

I'd like to point out that it is Sept 3rd, and it has been two full weeks since the conversion/merged system with no relief in sight. Still shows wrong status, stays have no posted, benefits being denied due to Starwood hotels no showing elite status, and no reasonable assurances from Marriott as to WHEN this mess will be resolved. If only they committed to a certain date. Last I talked to them, I was told Friday....well, it's Monday, and still same old...

Tulane41

brianinok

Prior to the merger, I was Lifetime Gold with a current status of Platinum. I was nothing in SPG except via the match. Post merger when the information came back up on the website and app I was immediately showing Lifetime Platinum and Platinum. My current nights YTD are 47 and that has not changed since the merger; my first stay since the merger begins later this week. I achieved Platinum for this year based on 2017 nights; however, I actually think I ended up at something like 73 nights, not 75, but they went ahead and "gave" me Platinum for 2018 because I was so close and had been Platinum for several years in a row. At least that is what I assume.

My assumption was that because I was Platinum prior to the program merger I would be Platinum Premier after. And this seemed all the more logical since on charts next to each other on the Marriott website I was moved to LTP post merger. About a week after the merger I got notifications via the website, app, and email stating my status may be incorrect, they were aware of it, and they were working on it. During this time period I merged my MR and SPG accounts. Days later I got another notification that the issue was resolved. But, I still showed up as LTP and Platinum.

So, yesterday I called the Platinum line to inquire, thinking maybe at least on their end I would show up as Platinum Premier. I got to the "rewards department" talking to two different people. What I found out was that I showed up as Platinum, not PPE. Both people told me that I was only Gold but based on my LTP status I was showing up as Platinum. One even tried to tell me that he didn't even see how I had achieved LTP as I had only obtained the criteria for LTG but said "I won't turn it in to be looked at." After much negotiation with the second person I talked to he let me know there is a different department dealing with status issues (the name of which escapes me now, maybe "status department"?), and I was transferred there.

The person I talked to in this department was moderately more informed, but was convinced that August 18 status started over. If I had not achieved Platinum Premier by August 18 for 2018 then I had to earn it over again for 2018 since then-- what I earned from 2017 stays did not matter to her. I got her to look at the charts here and finally she decided there might be a problem with my account, but she was not convinced as it was not what she had been trained on. But she opened a case to be looked into and said to expect an answer in 5+ business days. Of course that is after my next stay, so if they move me to PPE they may have to adjust the points I earn. Oh well.

Am I incorrect thinking that if I was Platinum for 2018 up until August 18 that I should have been moved to Platinum Premier? I guess the only caveat to that is that I might not have technically earned it since I was a couple nights short, but they still gave me Platinum in January. So, I don't know what to think.

orca15

I was Platinum before (true 75+) and am PP now. I believe you should be too. My bet is that some coder swept through the first go around looking for the 75 nights...someone will eventually catch those who were squeezed in like yourself, but if it is critical to you, call and ask them to fix it.

uibd

It will likely catch up. My wife was in a similar spot where she was 2 nights short and it took until 3 days ago for her status was corrected.

lotemblizej

an1030

I did the SPG platinum challenge earlier this year and got matched to Marriott's equivalent at the time. Should I have been moved over to PP in the new system with less than 75 nights? My nights should have been irrelevant and I did combine via Marriott and not SPG.

Kacee

Not sure what your basis is for saying it's only a "slightly better" chance for an upgrade. At RCs, not having Plat Premier precludes suite upgrades. More generally, it's basically the difference between old MR Gold and old MR Plat, and I found that difference highly significant for suite upgrades.

More generally, I find Marriott's nonresponsiveness/misrepresentations on this issue super frustrating. In my book, they're getting very close to the Comcast/Verizon "we don't care because we don't have to" category.

MSPeconomist

GoPhils

brianinok

Hope this is right. Maybe it will get caught by a not-yet-completed sweep by a coder in the course of business in the next few days, hopefully before my next stay later this week. If not, hopefully the ticket that was opened yesterday will cause a correction. I'm sure there are hundreds, if not thousands, of tickets for whoever is responsible to look at them to look at.

ankomonkey

I was Marriott Gold before the merger. Stayed a week at a JW resort from 21st Aug. At that point my account showed Gold. Spent ~£500 at the hotel, including daily breakfast. Today my account has changed to Platinum, which would have gotten me free breakfast during my stay if my account had changed to Platinum at merger time rather than over 2 weeks later. The stay did not take me over the post-merger Platinum threshold. Bummer!