Originally Posted by n8-the-gr8

Well I finally received a reply from my email 3 weeks ago to Marriott.
"Our records indicate the Platinum Elite status that is listed on the account was due to a SPG status match received on September 27, 2016. We do apologize to inform you that those members who had achieved their status with SPG activity were not mapped to the next status. Only those that had achieved the Platinum Elite status with completing 75 nights with Marriott activity were moved to the Platinum Premier status."

Of course, this seems to misconstrue that I'm trying to get Platinum Premier via matched status which is not correct. I had earned SPG Platinum 75 last year. However the agents seem to continually be replying that Platinum Premier can only be earned through activity this year or from earned Marriott Platinum status.
"Nights from previous years are not counted towards the new program requirement for the Elite statuses."

This flies in the face of the communications they had sent out and from David Flueck's own comments that no one would be worse off this year. But clearly Marriott agents only understand previous Marriott statuses and customers and I'm tired of trying to fight an uphill battle.

A string of horribly handled customer service interactions and a mangled IT integration have left me with no interest in continuing to provide loyalty for this company. I can only hope that there's some measurable impact to the bottom line to show executives they need to do something about this but I doubt it...

Originally Posted by RogerD408

Trying to sort this out, you had no MR status but did have Plat with SPG ignoring any status match. As I understand it SPG Plat does not map to MPG PP. This is another area where SPG members are being shorted as they are not recognizing any of the SPG P tiers or actual nights earned. Their thinking appears to be since you would have obtained SPG P at 15 stays or 50 nights, that is equivalent to MR Gold, but they are being generous acknowledging your SPG P status and carrying that across. I do believe the battle is lost.

Originally Posted by jeanie

Well, for the first couple of years after Marriott bought Starwood, it was the MR plats that got shorted with SPG. We had 75 nights to make plat, and we weren't matched to plat 75 at SPG. You only have to deal with this for a few months in 2018. We dealt with it for years. We lived through it! If you choose to stay with the merged company, you will live through it, too!

Originally Posted by RogerD408

Trying to sort this out, you had no MR status but did have Plat with SPG ignoring any status match. As I understand it SPG Plat does not map to MPG PP. This is another area where SPG members are being shorted as they are not recognizing any of the SPG P tiers or actual nights earned. Their thinking appears to be since you would have obtained SPG P at 15 stays or 50 nights, that is equivalent to MR Gold, but they are being generous acknowledging your SPG P status and carrying that across. I do believe the battle is lost.

Originally Posted by jeanie

Well, for the first couple of years after Marriott bought Starwood, it was the MR plats that got shorted with SPG. We had 75 nights to make plat, and we weren't matched to plat 75 at SPG. You only have to deal with this for a few months in 2018. We dealt with it for years. We lived through it! If you choose to stay with the merged company, you will live through it, too!

Originally Posted by n8-the-gr8

The key difference is I had SPG Platinum 75 from staying 75 nights (no possible way to attain on stays). With SPG, this is a tier above regular Platinum and you earn the highest rate of points and get Your24. That is a different status than regular SPG Platinum (from 50 nights or 25 stays).

So how is SPG Platinum 75 not equivalent to Platinum Premier? I'm not asking about Marriott's acknowledgement but rather your own statements/judgment? Marriott's own table for SPG to Marriott conversion (https://members.marriott.com/spg/) does differentiate levels of SPG Platinum and explicitly states SPG Platinum with 75 nights should transfer to Platinum Premier.

Originally Posted by Starwood Lurker

If you were an earned SPG Platinum 75 before the merger, I would like to look into this further. But, I need your account details to do so. You can send them via PM here or to the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

Originally Posted by n8-the-gr8

Finally updated to Platinum Premier in a new sweep through yesterday it seems. I guess ~2 months is better than never. I don't even think I'll bother with trying to get the missed points.