Marriott Suite Upgrade Policy (New)
Aug 24, 2019, 6:07 pm
#377
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Aug 26, 2019, 8:25 pm
#378
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
Marriott Warsaw & AC Riga
I am having serious problems with using SNA with these 2 hotels.
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
Aug 26, 2019, 8:36 pm
#379
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I am having serious problems with using SNA with these 2 hotels.
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
Aug 27, 2019, 6:56 am
#380
Join Date: Sep 2006
Location: New York
Programs: Marriott Bonvoy Lifetime Titanium, Delta Skymiles Platinum
Posts: 650
I am having serious problems with using SNA with these 2 hotels.
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
Aug 27, 2019, 9:38 am
#381
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
Aug 28, 2019, 9:00 pm
#382
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
I am having serious problems with using SNA with these 2 hotels.
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
When I first do the SNA upgrade online, I received almost immediately an email saying UG Request Recieved. Seconds later, another email said UG Request Removed.
This process repeated itself several times whenever I tried to request SNA again.
What am I missing here? Please advise! Thanks.
BTW, I used SNA for other hotels without problem!
Dec 10, 2019, 10:23 pm
#383
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
Maybe this is why upgrades have become impossible now...
I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:
Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."
Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.
I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.
-RM
I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:
Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."
Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.
I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.
-RM
Dec 11, 2019, 12:49 am
#384
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Maybe this is why upgrades have become impossible now...
I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:
Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."
Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.
I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.
-RM
I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:
Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."
Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.
I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.
-RM
Dec 11, 2019, 7:14 am
#386
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
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Dec 11, 2019, 8:04 am
#387
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Maybe this is why upgrades have become impossible now...
I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:
Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."
Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.
I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.
-RM
I checked into a Fairfield on the east coast today. The first room assigned to me reeked of smoke (I think someone in the room next door, adjoining, was smoking). Back to the lobby and the FDA tells me there are no more of my room type on the top floor. She types away for a while and then tells me she can upgrade me to one of the larger rooms. The conversation then goes something like this:
Me: "So do Titaniums no longer get automatic upgrades?"
FDA: "Oh, not really. I just finished training and the training says not to provide upgrades unless the guest asks for it and we have a room available at the moment they check-in. Also, we're kind of told to upgrade the guest only when they are clearly pushing for it."
Wait, what? Not trained on it? I didn't press to see if this is a property-specific issue but since the FDA was new I don't think she'd know.
I guess I have to go back to asking for an upgrade each and every time. Gone are the days of getting upgrades in advance of arrival by the room assigner in the morning.
-RM
FDC said no upgrade to ANYONE unless it's paid upgrade because the GM wants to maximize revenue.
Dec 11, 2019, 9:12 am
#389
Join Date: Apr 2012
Location: New York City
Programs: UA: 1K, Hyatt: Explorist and Marriott: LF Titanium Elite
Posts: 1,268
Have heard this a lot in US properties as well as major international markets (e.g. London/Paris). For short work related trips (e.g. 4-5 days) I'm not going to raise a fuss/issues about it but if its a long work trip (2+ weeks) and/or holiday related.... le sigh
Dec 11, 2019, 9:30 am
#390
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472