Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Aug 18, 2018, 10:14 am
#196
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
On Friday morning (yesterday), I tried again to create online access with the new Marriott rewards number they gave me. And this time it works. And everything looks like it is there -- points, history, reservations, etc. I copied all the info for my records. I then relinked with my SPG account and will stop touching the account until the system comes back up after the weekend.
Aug 18, 2018, 10:18 am
#197
Join Date: Feb 2011
Location: The Americas
Programs: *G, CO Plat, UA 1P, Etihad Gold, Marriott Prem Plat, Avis Pres
Posts: 118
New Status
Is anyone seeing their new status and lifetime status? Or is it tomorrow?
Ive booked two reservations today and neither is showing in upcoming stays.
Ive booked two reservations today and neither is showing in upcoming stays.
Aug 18, 2018, 10:26 am
#199
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
On Friday morning (yesterday), I tried again to create online access with the new Marriott rewards number they gave me. And this time it works. And everything looks like it is there -- points, history, reservations, etc. I copied all the info for my records. I then relinked with my SPG account and will stop touching the account until the system comes back up after the weekend.
It's strange that they required you to get a new MR number, but if it's working, time to move on.
Aug 22, 2018, 9:32 pm
#202
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
I've been trying to make reservations throughout the day with modest success. Still getting "
This service is temporarily unavailable. But don't worry, we're on it. Please try again later"
Of course, status.marriott.com is still showing:
So... I guess this is the new normal.
Unable to Sign In
This service is temporarily unavailable. But don't worry, we're on it. Please try again later"
Of course, status.marriott.com is still showing:
"Systems Are Online
Reservations, members accounts, and other major systems functionality are all up and running at this time."So... I guess this is the new normal.
Aug 22, 2018, 11:30 pm
#203
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
lol if that's your biggest issue you are extremely fortunate. That's so far down my list I barely consider it an issue.
Aug 23, 2018, 7:58 am
#204
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
The profile merge has seen my country of residence moved to Afghanistan. Nonetheless, Marriott.com continues to try really hard to sell me their US credit card which I would not be eligible if I lived in Afghanistan and which I am not eligible for as I live in another non-US country.
I really hope I don't see a credit card advert for a card I'd love but I'm not allowed every day for the next few years.
I really hope I don't see a credit card advert for a card I'd love but I'm not allowed every day for the next few years.
Aug 24, 2018, 7:32 am
#205
Join Date: Aug 2017
Posts: 64
I was able to merge accounts (SPG and Marriott) and my points and nights rolled over within minutes. My reservations are in my account and the only issue I have now are missing stays from a few weeks ago but there is a mention that they are behind with that and it will show up eventually.
Aug 24, 2018, 8:23 am
#206
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Well I tried merging my accounts last night. I thought everything was fine - I was given a new number, and my Starwood points were tripled and added to my Marriott points correctly.
Today I try to sign in with the new number and my old password, and I'm told one or the other is incorrect.
So then I tried to sign in with my e-mail address (which is what I always used to sign in with) and my old password, and I get the message "Unable to Sign In".
What now?
Today I try to sign in with the new number and my old password, and I'm told one or the other is incorrect.
So then I tried to sign in with my e-mail address (which is what I always used to sign in with) and my old password, and I get the message "Unable to Sign In".
What now?
Aug 24, 2018, 8:30 am
#207
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Well I tried merging my accounts last night. I thought everything was fine - I was given a new number, and my Starwood points were tripled and added to my Marriott points correctly.
Today I try to sign in with the new number and my old password, and I'm told one or the other is incorrect.
So then I tried to sign in with my e-mail address (which is what I always used to sign in with) and my old password, and I get the message "Unable to Sign In".
What now?
Today I try to sign in with the new number and my old password, and I'm told one or the other is incorrect.
So then I tried to sign in with my e-mail address (which is what I always used to sign in with) and my old password, and I get the message "Unable to Sign In".
What now?
Aug 24, 2018, 8:43 am
#208
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
But I thought spg was "gone"?
I'm so confused.
But thanks for guiding me to be able to get into my account!
Aug 24, 2018, 8:47 am
#209
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Well isn't that bizarre. I just went to spg, used my e-mail and my old password, and got in right away, points there, reservations there, looks like the Marriott home page but it's the spg purple - so I must have been on spg when I did the switch.
But I thought spg was "gone"?
I'm so confused.
But thanks for guiding me to be able to get into my account!
But I thought spg was "gone"?
I'm so confused.
But thanks for guiding me to be able to get into my account!
Aug 24, 2018, 9:41 am
#210
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
Can't book same night reservation after midnight?
My recollection pre-merger is that you could make a same night reservation until something like 2am on the old website? I had a frustrated call from my wife this week, who was suddenly stranded at an east coast airport due to a storm. I went on the Marriott site at 11:59pm, started to make a reservation, and suddenly at 12:01am every hotel showed "Unavailable"... it would still let me do the search but showed nothing bookable.
Rather than deal with it, I just made the booking with IHG, who was happy to take the money.
Rather than deal with it, I just made the booking with IHG, who was happy to take the money.