Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Sep 8, 2018, 6:23 am
#241
Join Date: Feb 2009
Location: EWR
Programs: UA: Platinum, Marriott: Platinum
Posts: 108
This is happening to me as well. None of my pre-merger SPG reservations can be found anywhere.
Sep 8, 2018, 7:42 am
#242
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Sep 8, 2018, 8:23 am
#243
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
My Marriott reservations are missing - "we have no upcoming reservations for you", yet up at the top of the page the correct number is showing under "my trips".
Sep 8, 2018, 8:46 am
#244
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
All reservations are now showing in our accounts, again. Hopefully, everyone's account got fixed.
Sep 8, 2018, 9:07 am
#245
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
WOW!
I received the following cancellation notice for a hotel that I'm allowed to cancel up to two days before arrival:
If you cancel after 12:00 PM hotel time on Sun, 09 Jun 2019, the forfeiture amount will be a 90 night stay. There may be additional applicable charges and taxes.
A person reported a similar cancellation notice at Al Maha (Dubai) in a thread on the property.
If you cancel after 12:00 PM hotel time on Sun, 09 Jun 2019, the forfeiture amount will be a 90 night stay. There may be additional applicable charges and taxes.
A person reported a similar cancellation notice at Al Maha (Dubai) in a thread on the property.
Sep 8, 2018, 9:12 am
#246
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
I received the following cancellation notice for a hotel that I'm allowed to cancel up to two days before arrival:
If you cancel after 12:00 PM hotel time on Sun, 09 Jun 2019, the forfeiture amount will be a 90 night stay. There may be additional applicable charges and taxes.
A person reported a similar cancellation notice at Al Maha (Dubai) in a thread on the property.
If you cancel after 12:00 PM hotel time on Sun, 09 Jun 2019, the forfeiture amount will be a 90 night stay. There may be additional applicable charges and taxes.
A person reported a similar cancellation notice at Al Maha (Dubai) in a thread on the property.
Sep 10, 2018, 12:42 am
#248
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
Sep 10, 2018, 1:50 am
#249
Join Date: Sep 2018
Programs: Marriot, krisflyer, Hilton, Shang, Hyatt, United, JAL,
Posts: 1
So it’s not so much a website issue, but i think it counts as related.
I merged my SPG and Marriot Rewards Accounts. Because of what I used them for(prior to the merger I only used Marriott for business stays) and when I set them up they used different email addresses.
I decided I wanted to change the email address of my new merged account to reflect the SPG address. U fortunately this threw a duplicate error - on phoning MR it turns out they couldn’t do anything, and it was a known issue.
In the end I used a third email address and changed fine - if you’ve already merged I suspect that this will only inform you of the problem if you need to change your email and you had two different emails and you want to change the email for your new merged account to the one you didn’t use.
My solution was to create a brand new email address and this solved it, hardly elegant, but it worked work.
I merged my SPG and Marriot Rewards Accounts. Because of what I used them for(prior to the merger I only used Marriott for business stays) and when I set them up they used different email addresses.
I decided I wanted to change the email address of my new merged account to reflect the SPG address. U fortunately this threw a duplicate error - on phoning MR it turns out they couldn’t do anything, and it was a known issue.
In the end I used a third email address and changed fine - if you’ve already merged I suspect that this will only inform you of the problem if you need to change your email and you had two different emails and you want to change the email for your new merged account to the one you didn’t use.
My solution was to create a brand new email address and this solved it, hardly elegant, but it worked work.
Sep 10, 2018, 2:51 pm
#250
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Marriott site redirect me to SPG legacy booking engine to book. In the middle of edit the dates, the calendar lost the bottom half. I cannot get it back, eventually abandoned the reservation attempt.
Logged in SPG site instead (I have not combined accounts yet) and was able to make the reservation. In doing so I self-downgraded myself as SPG site only shows P versus Marriott site shows PP.
Also, the award night availability on room types has more options if you are on the SPG site. On Marriott site it only showed one type. Then I could not even finish the booking.
How much longer it will take for the SPG properties finally migrate to Marriott booking engine? I think everyone's tolerance and patience are running thin now.
Logged in SPG site instead (I have not combined accounts yet) and was able to make the reservation. In doing so I self-downgraded myself as SPG site only shows P versus Marriott site shows PP.
Also, the award night availability on room types has more options if you are on the SPG site. On Marriott site it only showed one type. Then I could not even finish the booking.
How much longer it will take for the SPG properties finally migrate to Marriott booking engine? I think everyone's tolerance and patience are running thin now.
Sep 10, 2018, 11:23 pm
#251
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
Can't login to my rewards account on my pc on chrome or edge normally. It won't let me put anything in either box for my email or rewards number and password. So I have to just click on sign in and then it tells me to try again with a red message and then I can type my email or rewards number in the box and password. But what's going on with this site recently? So annoying. I can login the right way on my android phone though.
Sep 11, 2018, 10:51 am
#252
Join Date: Sep 2006
Location: MCO
Programs: UA Silver, DL Silver (MM), HH LT Diamond, MR LT Platinum
Posts: 564
Can't login to my rewards account on my pc on chrome or edge normally. It won't let me put anything in either box for my email or rewards number and password. So I have to just click on sign in and then it tells me to try again with a red message and then I can type my email or rewards number in the box and password. But what's going on with this site recently? So annoying. I can login the right way on my android phone though.
Sep 12, 2018, 1:41 pm
#253
Join Date: Jul 2014
Posts: 197
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Sep 12, 2018, 2:36 pm
#254
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
On the bright side, the first stay we booked at an SPG legacy property through my wife's Marriott account just posted to her Marriott account. Nights, points, dollars toward Ambassador all look right. We have not combined her accounts, yet.
Sep 13, 2018, 11:31 am
#255
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Sort By Price Option - Gone?
I was just on the website looking for a place I need in a couple of weeks and noticed that the Sort by Price option appears to be gone. I could sort by 'Distance, City, Brand, Guest Reviews and Rating' but not price. Hopefully this is just a glitch and will get corrected.
Also I can't seem to find any quick link to send feedback on the site to see if this issue can be addressed.
Update - I found a link to send them an email off the Help Section. Really surprised there is not a sidebar link for site feedback. Most of the other websites I use have an easier way to provide feedback.
Also I can't seem to find any quick link to send feedback on the site to see if this issue can be addressed.
Update - I found a link to send them an email off the Help Section. Really surprised there is not a sidebar link for site feedback. Most of the other websites I use have an easier way to provide feedback.