Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Sep 18, 2018, 9:37 pm
#273
Join Date: Sep 2015
Posts: 21
Using SNA on SPG reservation prior to the website merger
I could not apply the SNA for SPG reservation that was made prior to the website merger, so I contacted via phone and the agent could help me with this. However, I never received the email confirmation that my SNA certificate was used and the online reservation reflect the prior information before the SNA is being applied. I was wondering fi anyone has similar experience. If I make a new booking, I can apply the SNA via online, but the rate is no longer available. Thank you for reading.
Sep 18, 2018, 10:42 pm
#274
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
Just tried booking the Imperial Hotel in Vienna from the 28th Sept to the 30th and I'm getting all kind of weird effects.
Booking for two days gets a rate of around €500 a night. Fine.
If you click points, it says 50,000 and underneath that the rate is €420 a night, but then sometimes it comes back and says no availability
if you select a single day, there is no availability on Friday and a rate of €380 on Saturday (and now €436 vs. 2 minutes ago)
Booking aborted. I'll try to call the Ambassador line later today.
Booking for two days gets a rate of around €500 a night. Fine.
If you click points, it says 50,000 and underneath that the rate is €420 a night, but then sometimes it comes back and says no availability
if you select a single day, there is no availability on Friday and a rate of €380 on Saturday (and now €436 vs. 2 minutes ago)
Booking aborted. I'll try to call the Ambassador line later today.
Sep 18, 2018, 11:17 pm
#275
Join Date: Sep 2012
Location: Vancouver
Posts: 194
Significant Typo
Hello
There is a notable typo on the www.marriott.com website (not the mobile app) when viewed on an iPad.
In the vertical orientation the Benefits Table has an incorrect heading of "50-74 nights/year" for Platinum Premiere Elite (erroneously matching the level for Platinum Elite).
However, in the horizontal orientation (and also the desktop version) the same Benefits Table displays as a matrix with correct column heading of "75-99 nights/year" for Platinum Premiere Elite.
The mobile app does not have this error as it does not include the convenient overview table at all.
There is a notable typo on the www.marriott.com website (not the mobile app) when viewed on an iPad.
In the vertical orientation the Benefits Table has an incorrect heading of "50-74 nights/year" for Platinum Premiere Elite (erroneously matching the level for Platinum Elite).
However, in the horizontal orientation (and also the desktop version) the same Benefits Table displays as a matrix with correct column heading of "75-99 nights/year" for Platinum Premiere Elite.
The mobile app does not have this error as it does not include the convenient overview table at all.
Sep 19, 2018, 1:45 am
#276
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Hello
There is a notable typo on the www.marriott.com website (not the mobile app) when viewed on an iPad.
In the vertical orientation the Benefits Table has an incorrect heading of "50-74 nights/year" for Platinum Premiere Elite (erroneously matching the level for Platinum Elite).
However, in the horizontal orientation (and also the desktop version) the same Benefits Table displays as a matrix with correct column heading of "75-99 nights/year" for Platinum Premiere Elite.
The mobile app does not have this error as it does not include the convenient overview table at all.
There is a notable typo on the www.marriott.com website (not the mobile app) when viewed on an iPad.
In the vertical orientation the Benefits Table has an incorrect heading of "50-74 nights/year" for Platinum Premiere Elite (erroneously matching the level for Platinum Elite).
However, in the horizontal orientation (and also the desktop version) the same Benefits Table displays as a matrix with correct column heading of "75-99 nights/year" for Platinum Premiere Elite.
The mobile app does not have this error as it does not include the convenient overview table at all.
Thank you for pointing this out.
May I ask you to help send a screenshot of the page to below email address so that we can have the appropriate team to correct it?
[email protected]
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
Sep 19, 2018, 8:53 am
#277
Join Date: Feb 2005
Programs: DL DM/2MM; SPG PLAT/Ambassador
Posts: 483
Not sure if these are covered in the thread already - but i'll go ahead and throw out my critique of the new website.
- Please move sold out hotel to the bottom of the list when searching for a room in a particular city. I recently tried to book a room in NYC and half of the hotels were sold out. No need to make us scroll through them if they aren't available. The old SPG site put them at the end. Much preferred. The larger the city / more hotels the bigger the potential issue.
- I miss how with the old SPG website I could view multiple rates for each hotel. For example, I could view the standard rate, AAA rate, points rate and my corporate rate all in one place. The way the website is set up now, I must run a new search for each of those rates individually.
- The site is super sluggish. The old SPG site was sluggish but this new one is even more so.
Sep 20, 2018, 7:41 am
#279
Join Date: Jun 2015
Location: Houston, Texas
Posts: 5
Too many filters and no sort by Price filter
There was absolutely no need to revise the Marriott website core functionality. Yet corporate leaders at Marriott took a great great website and turned it into a piece of Junk. Not sure I will continue to tolerate their mess. Easier to go full bore on Hilton until someone at Marriott gets a clue and remediates the website.
Sad.
Sad.
Sep 20, 2018, 8:59 am
#280
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
There was absolutely no need to revise the Marriott website core functionality. Yet corporate leaders at Marriott took a great great website and turned it into a piece of Junk. Not sure I will continue to tolerate their mess. Easier to go full bore on Hilton until someone at Marriott gets a clue and remediates the website.
Sad.
Sad.
Sep 20, 2018, 9:05 am
#281
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
There was absolutely no need to revise the Marriott website core functionality. Yet corporate leaders at Marriott took a great great website and turned it into a piece of Junk. Not sure I will continue to tolerate their mess. Easier to go full bore on Hilton until someone at Marriott gets a clue and remediates the website.
Sad.
Sad.
Sep 20, 2018, 2:00 pm
#282
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
For some reason the web site no longer "remembers" me, populating the field with my userid and password. I have checked the remember me box, but my id does not appear in the field. Same browser as ever, but I now also have to type in my lengthy password every time.
Sep 20, 2018, 4:30 pm
#284
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
I have the same issue. Bearing in mind I can't actually book hotels some of the hotel it seemed like a minor annoyance, but still is another disincentive every time for me to explore what's waiting for me on Marriott.com...
Sep 20, 2018, 4:56 pm
#285
Join Date: Nov 2009
Location: DTW
Posts: 76
Same issue using Chrome. I'm too lazy to type everything in every time I log in so I just click the sign in button and when it comes back telling me something is wrong the fields are now populated correctly. Click sign again and I'm in.