Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jul 23, 2018, 12:39 pm
#137
Join Date: Aug 2015
Location: SIN
Posts: 1,098
The garbage web site won’t allow me to book anything right now, so more than $3,000 in paid stays just went to Hilton and a couple of nights to Hyatt. I can’t even imagine how much revenue and profit they have lost due to their trash IT. How everyone hasn’t been fired amazes me.
Jul 23, 2018, 4:20 pm
#139
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
"We’re not on vacation. We’re performing global enhancements to our platform to create better guest experiences. These improvements may cause intermittent Web site and Mobile App delays or outages between the hours of Friday 11pm US EST to Saturday 6am US EST" Seriously? This floors me and tells me their systems are very poorly designed.
Jul 23, 2018, 4:24 pm
#140
Join Date: Aug 2017
Posts: 64
I had trouble attaching my awards certificate and tried several times through the website.. they are definately having issues but i have been able to book in general. I guess it depends on what day and time you get on. I eventually just called and did it through an agent.
Jul 25, 2018, 5:31 am
#142
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
I can log in, but the website is absolutely useless for doing anything. Keeps giving a garbage ' Our server is being stubborn, please try again' error when trying to book, and then if it actually returns a list it errors out when trying to reserve the actual room. Pathetic.
Jul 25, 2018, 11:07 pm
#144
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Just got the e-mail from MR that the cutover is on August 18th:
How will anyone know if the system(s) are or are not working as intended?
David
How will anyone know if the system(s) are or are not working as intended?
David
Jul 29, 2018, 10:40 am
#146
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Jul 29, 2018, 3:30 pm
#147
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I can sign in but can't make any reservations. These outages must be costing millions.
wonder if it is in the 10k?
wonder if it is in the 10k?
Jul 29, 2018, 4:52 pm
#148
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
As of today, I am still missing points from June and July and contacting MR is next to impossible.
Hilton is getting most of my stays,along with a few IIHG nights.
Aug 1, 2018, 8:56 am
#149
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
Currently receiving a " We are temporarily unable to process requests for rates and availability." message when searching for hotels. Been getting it for nearly an hour now.
Aug 1, 2018, 3:42 pm
#150
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
I'm not sure if the hotel did me a favor or the website's borked, but I went to make a booking at a hotel I like yesterday and the website said it was sold out, as was everything in that city.
Called up the hotel directly and a front desk clerk I've befriended answered the phone. I asked if they had rooms available. No problem for her! She booked it and it showed up on My Reservations on the website almost immediately.
If I hadn't called the hotel, that business would have likely gone to the Hilton property down the street.
I think my (our?) real gripe about all of this is...that it's STILL an issue after many months, if not years. We've all been through airline mergers & such and experienced glitches in those, BUT it didn't go on perpetually like it does at Marriott. UNlike the airline mergers, Marriott's website and IT issues seem to be getting worse.
Called up the hotel directly and a front desk clerk I've befriended answered the phone. I asked if they had rooms available. No problem for her! She booked it and it showed up on My Reservations on the website almost immediately.
If I hadn't called the hotel, that business would have likely gone to the Hilton property down the street.
I think my (our?) real gripe about all of this is...that it's STILL an issue after many months, if not years. We've all been through airline mergers & such and experienced glitches in those, BUT it didn't go on perpetually like it does at Marriott. UNlike the airline mergers, Marriott's website and IT issues seem to be getting worse.