Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
#2371
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Regardless of legacy Starwood's footprint or legacy Marriott's footprint, I suspect the number of properties that elites want to redeem SNAs at isn't much higher today than it was under legacy Starwood. At least if you care about getting value for SNAs and only using them at aspirational properties.
#2372
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
A good GM might understand why it matters to upgrade repeat guests, but upgrading Ambassadors is not nearly as clear cut. I'm an Ambassador who spends most of my travels all over the world without returning to the same hotels too frequently. Marriott would gain my loyalty by treating me well, but the GM doesn't care if I'm not likely to return anytime soon.
Since the Marriott takeover in 2016, I’ve stayed at the StR Bora Bora once, the StR Rome once, the StR Florence once, the StR New York once, the Hotel Imperial once, the Prince de Galles Paris once, the StR Atlanta once, the Suiran Kyoto once, the RC Kyoto once, the StR Osaka once, the Prince Gallery Tokyo once, the StR Bal Harbour once, and the StR Bahia Beach once. Not to mention the RC Coconut Grove once, the RC Boston just last weekend for only the 2nd time, and the RC Washington DC once a few weeks ago.
I was upgraded at all of those; at all but the StR Osaka and RC Washington I was upgraded to suites. At the StR Bora Bora, RC Kyoto, tStR Bal Harbour, Hotel Imperial Vienna, Prince de Galles Paris, and RC Coconut Grove, I actually was upgraded into specialty suites!
I certainly won’t be returning to any of those any time soon—except for the Prince de Galles this Oct. I doubt I’ll ever return to Bora Bora or Osaka.
I visited all of those hotels while avoiding any special events, festivals, or holidays that often preclude the likelihood of major upgrades.
I’m sorry to say that my Ambassador status and my Ambassador were helpful in getting so many upgrades. But it’s also obvious that my timing was probably helpful. And I’m sure I might have been lucky. But that seems awfully lucky for so many different hotels for only the single visit ever.
#2373
Join Date: Nov 2007
Programs: LH Sen, Starwood Amb, Hilton Diamond
Posts: 340
Ambassador on maternity leave
Got an out of office reply from my ambassador that she is on maternity leave till July. Has anyone here experienced this before, and has the ambassador been replaced in that situation? In my case, I neither got any notification that the ambassador would be absent nor was I provided with an alternative contact.
#2374
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Try the ambassador general email? Usually there will be someone else from the team answering the email.
#2375
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I’ve got to disagree with you.
Since the Marriott takeover in 2016, I’ve stayed at the StR Bora Bora once, the StR Rome once, the StR Florence once, the StR New York once, the Hotel Imperial once, the Prince de Galles Paris once, the StR Atlanta once, the Suiran Kyoto once, the RC Kyoto once, the StR Osaka once, the Prince Gallery Tokyo once, the StR Bal Harbour once, and the StR Bahia Beach once. Not to mention the RC Coconut Grove once, the RC Boston just last weekend for only the 2nd time, and the RC Washington DC once a few weeks ago.
I was upgraded at all of those; at all but the StR Osaka and RC Washington I was upgraded to suites. At the StR Bora Bora, RC Kyoto, tStR Bal Harbour, Hotel Imperial Vienna, Prince de Galles Paris, and RC Coconut Grove, I actually was upgraded into specialty suites!
I certainly won’t be returning to any of those any time soon—except for the Prince de Galles this Oct. I doubt I’ll ever return to Bora Bora or Osaka.
I visited all of those hotels while avoiding any special events, festivals, or holidays that often preclude the likelihood of major upgrades.
I’m sorry to say that my Ambassador status and my Ambassador were helpful in getting so many upgrades. But it’s also obvious that my timing was probably helpful. And I’m sure I might have been lucky. But that seems awfully lucky for so many different hotels for only the single visit ever.
What I'm saying is that for the GM, it has nothing to do with their personal self-interest and in the interest of the property to upgrade a specific elite guest who's unlikely to return. What it does is generate loyalty for Marriott's entire program across the board, and that's part of the deal a property has with its hotel group — to follow the benefits of the loyalty program, and in return get the distribution and business that this program generates.
#2376
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I think you misunderstood me, because what you're saying isn't in disagreement with me at all. In fact I'm currently writing this sitting in an absolutely ludicrous upgraded villa at a Ritz-Carlton on my first stay, and it had everything to do with Ambassador status (not my Ambassador personally, who wasn't involved in this reservation).
What I'm saying is that for the GM, it has nothing to do with their personal self-interest and in the interest of the property to upgrade a specific elite guest who's unlikely to return. What it does is generate loyalty for Marriott's entire program across the board, and that's part of the deal a property has with its hotel group — to follow the benefits of the loyalty program, and in return get the distribution and business that this program generates.
What I'm saying is that for the GM, it has nothing to do with their personal self-interest and in the interest of the property to upgrade a specific elite guest who's unlikely to return. What it does is generate loyalty for Marriott's entire program across the board, and that's part of the deal a property has with its hotel group — to follow the benefits of the loyalty program, and in return get the distribution and business that this program generates.
#2377
Join Date: Apr 2003
Posts: 154
Has anyone ever done anything to thank their ambassador for going above and beyond to resolve an issue for you? If so, what have you done? Thanks
#2378
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Of course! But there is a $200 value limit to whatever one may do or send, FWIW. I sent my Ambassador a $250 Amazon gift card for XMas last year but had to cancel it and send one for $200.
#2379
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Where do you send it? And how?
#2380
#2381
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I forgot about emailing gift card m(_ _)m
and for office address i never see the information anywhere
and for office address i never see the information anywhere
#2382
#2383
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
would your ambassador read that first ? (assuming you send the email from your regular email)
#2384
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
#2385
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682