FD1971

Exactly, they have three room categories and 2 junior suites, which really do not differ too much, so they need some tangible perk to justify the surcharge for an Exec. room.

Did not stay there this year, but so far I never received free breakfast, however some colleagues did...so a classic ymmv.

In any case, during non-fair preiods, they offered breakfast for ~ Euro 15, which is okay, the quality ( Bavarian themed buffet ) is pretty good.

Zorro

Stayed there last night. Booked 3 months ago, and rate was 308 €. However, they offered C&P, 60 $ & 4000 points, which I preferred.

We checked in late (11pm) and they gave us an upgraded Exec Room. Unfortunately it had one 140cm wide bed, which was a bit ambitious for me and my 16y old son. After some attempts to change - they claimed the Hotel was fully booked, which sounds credible at 308 € -we secured a special handicapped room (402), which was a bit basic, but had two wide separate beds. Very helpful check in staff, informed about free internet as a Platinum benefit, and free breakfast.

In the morning, the internet failed to work. When I tried to call the front desk I noted that none of the inroom phones worked, which probably explained the internet connection failure.

The front desk, probably at 20m from the room, apologised and offerd to send the technical staff, but due to my stretched schedule I just used the Link@Sheraton Computers in the Lobby.

The shower had no hot water and only limited pressure. At check out I mentioned this without complaining with my usual vigour, and they offered to waive the Cash Portion of the rate.

Not the best property in the Starwood familiy, but location and service attitude will make sure I will come back.

Another positive point to note is that they accepted my 14y old son travelling alone on my prepaid reservation a few months ago, and gave him all the Platinum benefits(and I got the 500 Plat benefit points).

Starwood Lurker

You should have bought a lottery ticket on that day.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

soitgoes

I realize this is an old post, but I did want to correct this. If you park in an Apcoa parking garage, your parking ticket (bring it with you!) is valid for transport on the SkyTrain for up to nine passengers.
http://www.duesseldorf-international...en/b_skytrain/

Zorro

Better odds? do you think I was lucky?

I would like to believe that this is standard practice for a fine customer service oriented organisation such as Starwood.

Starwood Lurker

Absolutely.

I don't think most Starwood hotels would entertain allowing a minor to check-in by his or herself, much less giving benefits to a Platinum member who was not even there. YMMV.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

Flying Lawyer

And to add: The cheap parking lot at the long distance railway station is not an Apoca parking lot but operated by Q-Park.

soitgoes

I guess paying 1/3 of the price to park is worth buying a Kurzstrecke ticket, then.
I have actually had tickets checked several times on the SkyTrain...more frequently than on the S-Bahn. Each time there's been quite a bit of confusion from some passengers. Some of the checkers then just asked to see airline tickets and were happy with that.

Rom Sac

Does anyone happen to know if this hotel has "day rate" (arrive in the morning, depart in the evening)? Many airport hotels do, in my experience.

CaseyN2

Yes they have a "Day rate" it's fairly expensive 129 Euro's.

Go to their web site, make a dummy booking and the rate will show up at the bottom of the page.

Rambuster

Breakfast was (would have been) €23 today - non fare period, as the hotel wys very empty and room rates were €99.

FD1971

Starwood reported recently that bookings for Germany year over year for the first six months were up close ~ 9 % in comparison to 2009...so I guess the incentives are over...

In any case, if you book the Sleep & Fly rate, the buffet is only Euro 15, IIRC

SunshineStay

Had a pleasant one night stay at the airport Sheraton. Got upgraded to an executive room as a Plat, so no suite upgrade, but for one night that wasn't so terrible. From looking at the hotel description the hotel has over 200 rooms, but only 2 suites, so the chance of snatching a suite upgrade seems pretty low in general.

They have a nice perk at checkin (not sure whether it's just for Plats or for all SPG members): They show you pictures of different F&B packages, e.g. different sweets, chips, nuts and crackers or a package of non-alcoholic drinks. You can choose one and it is delivered free of charge to your room.

I choose the drinks package and got 3 different juices (orange, apple, grape), a coke, a mineral water and a non-alcoholic beer. Thumbs up for that!

The breakfast was also pretty decent with lots of stuff to offer and a live cooking station, which makes omelettes or fried eggs.

reiner

The F&B packeges only for plat. I always change the non-alcoholic beer to a real beer out of the refri.

SPG Junkie

I have an upcoming stay at the hotel for a single night. Any updates on Plat treatment? Unfortunately, the rate is a steep 459 Euros. Thank goodness its a business expense and not out of personal pocket...