Can someone post the concierge email? And for those with successful reservations can you list the restaurants they were able to secure?

The concierge email address as of May 2018 was:

[email protected]

The concierge team there successfully got us bookings at 3* Yoshitake for dinner, 2* Narisawa for dinner, and 2* Sawada for lunch (and that last less than a week out!). They were very helpful in sharing where they could help and where they couldn’t and in suggesting other restaurant options where they could help and still recommended.

Many 5 star hotels in Tokyo are limited in where they can and can’t book for guests due to previous guests no-shows or angering a chef. Aman Tokyo can’t book Yoshitake for this reason, apparently. But the Prince Gallery could and did.

The concierge team also booked us for an incredible private Samurai lesson with the actual choreographer and actor from the Kill Bill movies.

I suppose it’s worthwhile to again share my Expert Review from May 2018 which was posted to the Luxury Hotels Forum because of how amazing our stay was and how competitive this hotel experience was for us with the very best luxury hotels both in Tokyo and around the world. For the record, we visited most of the other top hotels in Tokyo, as well. The Prince Gallery is one at which we gladly will stay again.

https://www.flyertalk.com/hotel-revi...d-service-2620

Just completed a stay. We booked 2 rooms on points—one for my wife, daughter, and me, the other for my parents. I wasn’t expecting much in terms of Platinum treatment given the recent reviews, but we stuck with our plans to stay here because of the hard product.

We arrived around noon. My parents room was ready. Ours was not and we were given the choice of 3pm check-in to a standard room or 6pm check-in to a suite. We chose the suite. We were planning to be out for the afternoon so the wait wasn’t an issue. Rooms were beautiful. Suite was massive with a completely separate living room which was great for having the whole family together.

We were told that since we booked prior to Bonvoy, breakfast at Oasis was included for us, but that would not be the case for future stays. We were allowed to choose breakfast as our welcome amenity for my parents and were not charged for our daughter (age 7). This was a pleasant surprise. Breakfast was very good, though it didn’t wow us. On our first day, we were prompted to order eggs with our Buffett (no charge). On our second day, we were given a Bonvoy menu with a 10000 yen charge for eggs. Not sure which was supposed to happen. Service at breakfast was friendly, but spotty. It took 3 requests to get coffee one day.

We were given lounge access and offered to purchase it for my parents (12000 yen per night) and our daughter (3500 yen). We declined and never visited it ourselves. We did purchase some reasonably priced alcohol at the supermarket in the attached mall and had a nice happy hour in our suite each night.

As tourists, we enjoyed this location. Several subway lines easily reachable and many food options within a few minutes walk. We had stayed at the Westin in Ebisu on a previous trip and far preferred this property for both quality and location. We would definitely consider a stay here again.

Took the Limo bus to NRT at the end of our stay. Booked through hotel concierge and added to hotel bill. Scheduled trip was 2 hours, but I think it was less than 90 minutes with stops at 2 other hotels after us.

A Bonvoy observation...on both of our hotel stays in Japan, anytime a perk was unavailable, had previously been eliminated, or would be eliminated in the future, it was attributed to “Bonvoy.” I’m no marketing expert, but that seems like really crappy branding.

@Sam P. Goodman, I’m so glad you enjoyed your stay.

So many people are focusing so much on changed elite benefits that it’s easy to lose sight of the fact that this is one of the nicest luxury hotel options in Tokyo. It’s an amazing hard product, second only to that of the extremely expensive Aman Tokyo. It’s a very nice Japanese service experience, comparable with those of the Aman, Park Hyatt, Ritz-Carlton, Four Seasons, etc; only the Mandarin Oriental likely has better overall service (and food/beverage). It’s also a very nice lounge—for those who now wish to pay for that.

It’s a luxury hotel. Some people continue to ignore that.

Interesting about breakfast at Oasis part. Does it means future stays (both point and paid) wont have breakfast anymore?
But does it still include as options for elite welcome amenity?
(in lieu of points)

Agree with breakfast at Oasis ... good but not special.
The hotel itself are amazing though.
Although losing lounge access might make RC Tokyo more appealing for some.

Platinum breakfast benefit still is buffet with eggs in the restaurant. Not sure if it’s the welcome amenity or not. Either way, there still is Platinum breakfast benefit in restaurant.Losing lounge access makes the PG equivalent to the RC as far as lounge access goes. But PG still offers a Platinum breakfast benefit that isn’t offered at the RC. And Platinum guests at RC aren’t eligible for suite upgrades at all, only Titaniums and Ambassadors.

Also, the PG hard product is still superior to that of the RC. I don’t think the PG has much to worry about at all.

So to help properly set my son’s expectations — is Lounge Access something the hotel ever upgrades to or sells or??? He is booked in a Suite for 5 nights in September and has Titanium status.

And as a note, so far the concierge has been awesome and super responsive.

I don’t think he should expect an upgrade will give him lounge access, even though it’s possible depending on circumstances. I expect he certainly can pay for lounge access. Just like at a RC.