touringuy

Would Suite Night Awards be worth attempting to use here on an award stay?

Polytonic

Cannot use SNAs at EDITION properties.

If you're referring to next year's upgrade awards, perhaps if you can get the clock tower suite, maybe. No idea if it's in the pool until next year though.

ElevatorEnthusiast

Eh, the staff here is friendlier than at the STR, but I don’t see much of a reason to return - here are my impressions:

• No upgrade beyond the Superior King I booked - I asked at check-in and was told they didn’t have the staff to clean the rooms since it was New Year’s - almost all room types showed available online
• Destination fee includes a $35 lobby bar credit, but it explicitly excludes usage on the day of checkout, so it can’t be used for breakfast if you’re staying one night
• I pushed back on them about the upgrade and credit issue after going up to my room and fuming a bit, and they offered to waive the destination fee, which worked for me
• Staff was consistently friendly with good attitudes, even though I didn’t always love what they were saying
• Bed is okay - covers need thickening, pillows were too soft, and mattress is a bit “firm” in an older way (not terrible, still slept fine)
• Shower pressure is basically okay, but I couldn’t remove the wand so not sure of the point of that - the rainfall is decent-ish - won’t blow you away
• View towards Downtown from 25th floor is fantastic
• Hallway noise isolation isn’t great
• Delivered Edition-scented candle as welcome gift
• No issue with 4 PM checkout
• Very soft and plush towels

I don’t see much of a reason to return as the room comfort didn’t blow me away, and you don’t get breakfast.

Photos:

Radiation Station

We had almost exactly the same room when we stayed here. I was also not upgraded at all, despite rooms showing for sale, although I was on a five night stay. I don't think US EDITIONs give a toss about Marriott status tbh.

ElevatorEnthusiast

I must admit I was surprised, especially seeing reports of upgrades on this thread. I understand that people should have holidays off, but the excuse of no staff threw me back to pandemic times. They also had Housekeeping staff active doing turndowns - perhaps skip turndowns and clean potential room upgrades instead? I digress…

Kacee

At least they vary the script occasionally - I've always gotten the "sorry we're booked full."

The location is so good, it's a shame they're so stingy with the hospitality (in literally every possible direction). They've never given me any reason to return.

Polytonic

I can't speak for hotels, but my building has had an exceptionally hard time retaining front desk staff (e.g. we hired someone on Monday, they quit by Thursday). I wouldn't be surprised to hear of a labor shortage in hospitality right now.

I've always been treated well by this property, but maybe I also just have really low expectations for Manhattan. The location is largely the reason to book this property though. I don't love any of the other properties in Midtown anyway.

I imagine this property gets enough guaranteed traffic from Credit Suisse next door that they're pretty consistently full. I'd go even further and say most US luxury properties don't give a toss about status. I've always been treated very well by this property, but I suspect it's more due to being a repeat guest rather than pure status.