Marriott's Look No Further-Best Rate Guaranteed Master Thread
Mar 7, 2017, 2:26 am
#242
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
One question that I am sure have been asked before: What if a rate is available on a 3rd party website but no rates at all on marriott.com? I guess you're screwed , yes?
Many thx
Many thx
Mar 7, 2017, 10:16 am
#243
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
I think so. They are sticklers for comparing exact rates to exact rates, so without a comparison they can't guarantee any pricing.
Mar 8, 2017, 10:24 pm
#244
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
LNF sumbmission down
At the moment you cant submit any LNF claims.
When you hit submit you get:
General Error
We are experiencing technical difficulties. Please try again
https://www.marriott.com/error.mi
Do this happen often?
EDIT: ohh its up and running again
When you hit submit you get:
General Error
We are experiencing technical difficulties. Please try again
https://www.marriott.com/error.mi
Do this happen often?
EDIT: ohh its up and running again
Mar 9, 2017, 10:51 pm
#245
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
The only way I've thought of to get around it would be to get a Platinum to book the room using guaranteed availability and file the claim based on that.
Mar 12, 2017, 2:31 pm
#246
Join Date: Mar 2012
Posts: 989
hey guys, is there anyway to submit a competing rate that is on a mobile app? Hotels.com and expedia often runs mobile only deals that are about 5% cheaper, but I don't know how to get it to show on a desktop for submission. Thanks
Mar 13, 2017, 3:50 am
#247
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
You need to put that in the comment box - just let them know how you found the lower rate.
Mar 15, 2017, 9:52 am
#248
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Rant on
Anyone have any suggestions on how to get the LNF agent to calculate the exclusive of tax rate and service charge correctly when you have found a rate denominated in a non G7 currency and the 3rd party site is inclusive of taxes and service charge. On top of it the taxes are both of a fixed amount and in %. I have tried everything, even replied with a excel sheet where your only input is number of occupants, number of nights, exchange rate and the rate inclusive of taxes and service charge.
Do they even bother to read the comments? I automatically populate a comment section when I run my spreadsheet with a step my step instruction that a10 year old could do the conversion...
RateEx=FX×(RateObs-nrpeople×nrnights×fixTax/FX) /(1.10×1.08)
I mean, it's probably not the simplest net rate calculation you can find but it is very very very basic math what kind of people are actually working in the LNF team... These kind of net rate calculations should be their bread and butter but I wonder if some of them can even sit on chairs....
Should I put the already tax and charge stripped rate expressed in the marriott quote currency? My fear then is that then they will complain that they can't find the rate, even you written extensivly in the comments on how to find and convert the 3rd party site rate, since they can't be bothered with reading the comment section.
Resubmiting the claim....
Rant over
Anyone have any suggestions on how to get the LNF agent to calculate the exclusive of tax rate and service charge correctly when you have found a rate denominated in a non G7 currency and the 3rd party site is inclusive of taxes and service charge. On top of it the taxes are both of a fixed amount and in %. I have tried everything, even replied with a excel sheet where your only input is number of occupants, number of nights, exchange rate and the rate inclusive of taxes and service charge.
Do they even bother to read the comments? I automatically populate a comment section when I run my spreadsheet with a step my step instruction that a10 year old could do the conversion...
RateEx=FX×(RateObs-nrpeople×nrnights×fixTax/FX) /(1.10×1.08)
I mean, it's probably not the simplest net rate calculation you can find but it is very very very basic math what kind of people are actually working in the LNF team... These kind of net rate calculations should be their bread and butter but I wonder if some of them can even sit on chairs....
Should I put the already tax and charge stripped rate expressed in the marriott quote currency? My fear then is that then they will complain that they can't find the rate, even you written extensivly in the comments on how to find and convert the 3rd party site rate, since they can't be bothered with reading the comment section.
Resubmiting the claim....
Rant over
Last edited by X-ON; Mar 15, 2017 at 10:23 am
Mar 15, 2017, 5:00 pm
#249
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Rant on
Anyone have any suggestions on how to get the LNF agent to calculate the exclusive of tax rate and service charge correctly when you have found a rate denominated in a non G7 currency and the 3rd party site is inclusive of taxes and service charge. On top of it the taxes are both of a fixed amount and in %. I have tried everything, even replied with a excel sheet where your only input is number of occupants, number of nights, exchange rate and the rate inclusive of taxes and service charge.
Do they even bother to read the comments? I automatically populate a comment section when I run my spreadsheet with a step my step instruction that a10 year old could do the conversion...
RateEx=FX×(RateObs-nrpeople×nrnights×fixTax/FX) /(1.10×1.08)
I mean, it's probably not the simplest net rate calculation you can find but it is very very very basic math what kind of people are actually working in the LNF team... These kind of net rate calculations should be their bread and butter but I wonder if some of them can even sit on chairs....
Should I put the already tax and charge stripped rate expressed in the marriott quote currency? My fear then is that then they will complain that they can't find the rate, even you written extensivly in the comments on how to find and convert the 3rd party site rate, since they can't be bothered with reading the comment section.
Resubmiting the claim....
Rant over
Anyone have any suggestions on how to get the LNF agent to calculate the exclusive of tax rate and service charge correctly when you have found a rate denominated in a non G7 currency and the 3rd party site is inclusive of taxes and service charge. On top of it the taxes are both of a fixed amount and in %. I have tried everything, even replied with a excel sheet where your only input is number of occupants, number of nights, exchange rate and the rate inclusive of taxes and service charge.
Do they even bother to read the comments? I automatically populate a comment section when I run my spreadsheet with a step my step instruction that a10 year old could do the conversion...
RateEx=FX×(RateObs-nrpeople×nrnights×fixTax/FX) /(1.10×1.08)
I mean, it's probably not the simplest net rate calculation you can find but it is very very very basic math what kind of people are actually working in the LNF team... These kind of net rate calculations should be their bread and butter but I wonder if some of them can even sit on chairs....
Should I put the already tax and charge stripped rate expressed in the marriott quote currency? My fear then is that then they will complain that they can't find the rate, even you written extensivly in the comments on how to find and convert the 3rd party site rate, since they can't be bothered with reading the comment section.
Resubmiting the claim....
Rant over
Mar 20, 2017, 5:25 am
#250
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Booked a rate at Marriott CDG for 168.45 euros, found a rate on "getaroom.com" for 149 euros. First claim was denied, emailed back & got a different rep, claim was approved and got the room for 106 euros...was pleased to see this work out & get a good deal.
Mar 23, 2017, 8:37 am
#251
Join Date: Dec 2003
Location: NYC
Posts: 6,433
The policy requires that reservations have the same terms. What if cancellation terms are slightly different?
Marriott allows cancellation up to 6pm on the first day, while a much cheaper (about 40% off) Expedia rate only allows cancellation up to 11:59pm on the prior day.
This is for a hotel in Japan and Marriott is priced in JPY while Expedia is in USD. Does that matter?
Marriott allows cancellation up to 6pm on the first day, while a much cheaper (about 40% off) Expedia rate only allows cancellation up to 11:59pm on the prior day.
This is for a hotel in Japan and Marriott is priced in JPY while Expedia is in USD. Does that matter?
Mar 23, 2017, 8:42 am
#252
Join Date: Nov 2003
Location: USA
Programs: Marriott Gold, Marriott Vacation Club
Posts: 111
I have a similar issue with taxes and service charges.
My comparison rate INCLUDES taxes and service charges. The LNF agents that have responded to my numerous emails simply added taxes to the LNF rate that already included taxes (instead of taking off the taxes first).
Is that a norm or do I just need to keep trying?
My comparison rate INCLUDES taxes and service charges. The LNF agents that have responded to my numerous emails simply added taxes to the LNF rate that already included taxes (instead of taking off the taxes first).
Is that a norm or do I just need to keep trying?
Mar 23, 2017, 8:49 am
#253
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
The policy requires that reservations have the same terms. What if cancellation terms are slightly different?
Marriott allows cancellation up to 6pm on the first day, while a much cheaper (about 40% off) Expedia rate only allows cancellation up to 11:59pm on the prior day.
This is for a hotel in Japan and Marriott is priced in JPY while Expedia is in USD. Does that matter?
Marriott allows cancellation up to 6pm on the first day, while a much cheaper (about 40% off) Expedia rate only allows cancellation up to 11:59pm on the prior day.
This is for a hotel in Japan and Marriott is priced in JPY while Expedia is in USD. Does that matter?
Mar 23, 2017, 8:50 am
#254
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
I have a similar issue with taxes and service charges.
My comparison rate INCLUDES taxes and service charges. The LNF agents that have responded to my numerous emails simply added taxes to the LNF rate that already included taxes (instead of taking off the taxes first).
Is that a norm or do I just need to keep trying?
My comparison rate INCLUDES taxes and service charges. The LNF agents that have responded to my numerous emails simply added taxes to the LNF rate that already included taxes (instead of taking off the taxes first).
Is that a norm or do I just need to keep trying?