Marriott's Look No Further-Best Rate Guaranteed Master Thread
Sep 18, 2016, 5:19 am
#167
Join Date: Nov 2012
Posts: 1,083
LNF is awesome. Just got a really good deal on a property at a rate that's pretty much a joke....
Sep 26, 2016, 7:59 pm
#169
Join Date: Aug 2016
Location: Hawaii
Programs: Marriott Gold, United Gold, Hawaiian Platinum, Hertz Pres Circle
Posts: 8
Marriot Mesa AZ
Booked 4 nights on marriott.com @ $107 per night (which I thought was a pretty good rate!) Then checked out hotels.com. They had rooms at $80 per night. I did book on them, but canceled prior to the 24 hr rule and sent Marriott a claim. I didn't recieve an email or anything, but when I looked back on my original booking, they modified the rate from $107 to $70 per night.
Nice job, Marriott!
Nice job, Marriott!
Sep 27, 2016, 1:40 pm
#170
Join Date: Apr 2012
Programs: Mileageplus, Aadvantage
Posts: 34
Also check your spam folder for the email. They usually send an email, denied or accepted.
Sep 27, 2016, 1:43 pm
#171
Join Date: Apr 2012
Programs: Mileageplus, Aadvantage
Posts: 34
Booked 4 nights on marriott.com @ $107 per night (which I thought was a pretty good rate!) Then checked out hotels.com. They had rooms at $80 per night. I did book on them, but canceled prior to the 24 hr rule and sent Marriott a claim. I didn't recieve an email or anything, but when I looked back on my original booking, they modified the rate from $107 to $70 per night.
Nice job, Marriott!
Nice job, Marriott!
Sep 29, 2016, 2:46 am
#172
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
Filed a claim beginning this week. Found a rate on hotels.com that was 50% cheaper. (hotel was Renaissance Santiago)
In retrospect it turned out that I had been a little quick. Claim was denied because the room offered on hotels.com included breakfast and a credit for food/drinks.
Funny though that they deny such claims although the rate comes with extras and is still cheaper. I do know that it's 100% correct according to the t&c.
In retrospect it turned out that I had been a little quick. Claim was denied because the room offered on hotels.com included breakfast and a credit for food/drinks.
Funny though that they deny such claims although the rate comes with extras and is still cheaper. I do know that it's 100% correct according to the t&c.
Sep 29, 2016, 3:50 pm
#173
Join Date: Nov 2012
Posts: 1,083
Filed a claim beginning this week. Found a rate on hotels.com that was 50% cheaper. (hotel was Renaissance Santiago)
In retrospect it turned out that I had been a little quick. Claim was denied because the room offered on hotels.com included breakfast and a credit for food/drinks.
Funny though that they deny such claims although the rate comes with extras and is still cheaper. I do know that it's 100% correct according to the t&c.
In retrospect it turned out that I had been a little quick. Claim was denied because the room offered on hotels.com included breakfast and a credit for food/drinks.
Funny though that they deny such claims although the rate comes with extras and is still cheaper. I do know that it's 100% correct according to the t&c.
Sep 30, 2016, 1:16 pm
#174
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Tested LNF, got denied. They sent a huge amount of terms abd conditions , then stated that they could see my rate but that when they tried to book it the inventory ran out 
Not overly impressed. I could still see it and go to booking it but they claimed no. Cancelled my marriott booking. Not impressed at all. I sure hope Marriott LNf/BRG is not like IHGs joke of a program!
Not overly impressed. I could still see it and go to booking it but they claimed no. Cancelled my marriott booking. Not impressed at all. I sure hope Marriott LNf/BRG is not like IHGs joke of a program!
Sep 30, 2016, 2:16 pm
#175
Join Date: Nov 2012
Posts: 1,083
Tested LNF, got denied. They sent a huge amount of terms abd conditions , then stated that they could see my rate but that when they tried to book it the inventory ran out
Not overly impressed. I could still see it and go to booking it but they claimed no. Cancelled my marriott booking. Not impressed at all. I sure hope Marriott LNf/BRG is not like IHGs joke of a program!
Not overly impressed. I could still see it and go to booking it but they claimed no. Cancelled my marriott booking. Not impressed at all. I sure hope Marriott LNf/BRG is not like IHGs joke of a program!
Oct 1, 2016, 12:48 pm
#176
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Thats good to know! 👍 This was my first experience and like I said I was not impressed. But I will give them another try! Moved the stay they denied over to neighboring Hyatt instead! The lower rate is clearly available so not sure why they claim otherwise...
Oct 1, 2016, 7:14 pm
#177
Join Date: Feb 2013
Posts: 1,815
Email them back to check again as you are still seeing it.
Oct 1, 2016, 7:46 pm
#179
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
I emailed them three times they kept repeating the cut snd paste of the terms and conditions and that the rate had to be bookable WHEN THE CLAIM IS FIRST EVALUATED after three emails I gave up and booked the Hyatt regency down the street and used my DSU there
after three emails I gave up and booked the Hyatt regency down the street and used my DSU there
Oct 5, 2016, 10:55 am
#180
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, the guarantee does not apply to package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals. The guarantee also does not apply to package or group add-on rates that extend the length of a stay. According to our review, we have determined that the accommodations with which your comparison was made were for the following:
Standard room with food and beverage credit
For this reason, we must deny your claim under the terms of Marriott's Look No Further(SM) Best Rate Guarantee program.
Standard room with food and beverage credit
For this reason, we must deny your claim under the terms of Marriott's Look No Further(SM) Best Rate Guarantee program.