Apr 27, 2016, 10:15 am
Last edit by: mediator
Taste of Gold/Platinum
You are given gold/platinum status for 90 days, and you must complete a certain number of nights/stays to retain that status for the remainder of the year plus the following year. This promotion is targeted only.
Road to Gold/Platinum (a.k.a. Gold/Platinum Challenge)
Currently, this will allow you to move up one level with a shortened stay criteria. You have 90 days to complete 6/9 stays to receive Gold/Platinum status. If you do no qualify, you are eligible to start another challenge one year and one day after the 90th day of the challenge you just did. When you sign up, the MR CSR should tell you the date you are eligible to do another challenge.
FAQ
Q: What qualifies as a stay?
A: One paid night at a Marriott-brand (including Ritz-Carlton Hotels) hotel. Cash+points rate does not qualify. SPG hotels does not qualify (as of 03/2017). Some exclusions may apply, someone please help fill this in.
Q: Can I simply book multiple, consecutive one-night stays at the same hotel?
A: No.
Q: Can I jump between multiple Marriotts in the area?
A: Yes. As long as you book at least one night at each property. Special care must be taken if the Marriott properties are next to each other. They may share the same back-office. While you may book one night at each property on consecutive nights, which should count as two stays, it may only count as one stay. A call to Marriott Rewards should split them up correctly.
Q: Can I book multiple nights at different properties for the same night to get multiple stay credits?
A: No. Regardless how many different places you book for the same night, it all counts as one stay.
Q: Can I sign up for both Gold and Platinum Challenges at the same time?
A: No. Only one challenge per year.
Q: I'm Silver, can I do the Platinum challenge?
A: No. This is only a one-level promotion. You are only eligible for the Gold challenge.
Q: Can a non-elite do the Gold Challenge
A: No. Must be Silver.
Q: I just completed my 6th/9th stay. When should I see my new status?
A: Good job! Your new status should appear after your 6th/9th stay posts to your account.
Q: Can I book a meeting to get a stay credit?
A: No. You will only receive 10 night credits, not a stay credit.
You are given gold/platinum status for 90 days, and you must complete a certain number of nights/stays to retain that status for the remainder of the year plus the following year. This promotion is targeted only.
Road to Gold/Platinum (a.k.a. Gold/Platinum Challenge)
Currently, this will allow you to move up one level with a shortened stay criteria. You have 90 days to complete 6/9 stays to receive Gold/Platinum status. If you do no qualify, you are eligible to start another challenge one year and one day after the 90th day of the challenge you just did. When you sign up, the MR CSR should tell you the date you are eligible to do another challenge.
FAQ
Q: What qualifies as a stay?
A: One paid night at a Marriott-brand (including Ritz-Carlton Hotels) hotel. Cash+points rate does not qualify. SPG hotels does not qualify (as of 03/2017). Some exclusions may apply, someone please help fill this in.
Q: Can I simply book multiple, consecutive one-night stays at the same hotel?
A: No.
Q: Can I jump between multiple Marriotts in the area?
A: Yes. As long as you book at least one night at each property. Special care must be taken if the Marriott properties are next to each other. They may share the same back-office. While you may book one night at each property on consecutive nights, which should count as two stays, it may only count as one stay. A call to Marriott Rewards should split them up correctly.
Q: Can I book multiple nights at different properties for the same night to get multiple stay credits?
A: No. Regardless how many different places you book for the same night, it all counts as one stay.
Q: Can I sign up for both Gold and Platinum Challenges at the same time?
A: No. Only one challenge per year.
Q: I'm Silver, can I do the Platinum challenge?
A: No. This is only a one-level promotion. You are only eligible for the Gold challenge.
Q: Can a non-elite do the Gold Challenge
A: No. Must be Silver.
Q: I just completed my 6th/9th stay. When should I see my new status?
A: Good job! Your new status should appear after your 6th/9th stay posts to your account.
Q: Can I book a meeting to get a stay credit?
A: No. You will only receive 10 night credits, not a stay credit.
"Taste of Gold/Platinum" promotion and Platinum challenge [Merged threads]
Jan 23, 2013, 12:14 pm
#1201
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
That's a bit harsh. I've generally had excellent service from every MR rep, even before I became Plat. Much friendlier than the competition.
While I can understand your frustration with the listening skills, keep in mind that these CSRs take 100s of calls a day and most are from people who don't know the system as well as we do. So it sometimes takes them a little time to warm up to the fact that you are sophisticated customer with special issues. Copping a DYKWIA attitude is inappropriate and unproductive. You will get more flies with honey.
While I can understand your frustration with the listening skills, keep in mind that these CSRs take 100s of calls a day and most are from people who don't know the system as well as we do. So it sometimes takes them a little time to warm up to the fact that you are sophisticated customer with special issues. Copping a DYKWIA attitude is inappropriate and unproductive. You will get more flies with honey.
Jan 24, 2013, 12:06 pm
#1202
Join Date: Apr 2011
Location: ATL
Programs: Delta PM, Marriott Titanium
Posts: 212
I qualified for Plat for the first time in December and got an old style card with a 2014 expiration date. Will I get a new one as well? Anyone else in this situation?
Jan 24, 2013, 1:59 pm
#1203
Join Date: Jun 2004
Location: USA
Programs: Hilton Diamond, IHG Diamond, Marriott Platinum
Posts: 123
I had a quick question. If I complete a platinum status this month, will my status be for this year (expiring early 2014) or will it include all of this year and next year (ending in 2015)?
Jan 24, 2013, 2:01 pm
#1204
Join Date: Jun 2008
Location: LA
Programs: DL GM, HH Diamond
Posts: 727
It's best to call and ask or e-mail so you have a record of their response, but I would assume it would expire in 2014.
Jan 24, 2013, 6:01 pm
#1205
Join Date: Mar 2012
Posts: 123
Same here , did the platinum challenge back in June , qualified and got in aug the card with feb 2014 exp , I guess no welcome package for me ...
Jan 25, 2013, 4:57 pm
#1206
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
does it really make a difference???????? no one looks at the card anyhow as your status is in the computer, but if you REALLY need a new card it takes 2 seconds to order one by phone.......
Jan 25, 2013, 7:37 pm
#1207
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
As stated many times, the MR card is pretty useless anyway, so there's really no need for MR to issue them in the first place. But I do understand the warm and fuzzies one feels getting the card (lasts for about five minutes for me).
Jan 25, 2013, 9:56 pm
#1208
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,768
Good thru Feb 2014, as expected.
May be I should call customer service on Monday to find out why.
Jan 26, 2013, 6:39 pm
#1209
Join Date: Jan 2007
Location: NYC
Programs: AA EXP (LT Plat), HH DIA, Hyatt DIA
Posts: 456
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_2 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A551 Safari/8536.25)
Long time Hilton Diamond. Called and requested a Platinum Challenge. Need 9 stays through the end of April, which won't be a problem for status through 2015 not 2014), which surprised me this early into 2013. Thanks Marriott!
Safe Travels
Long time Hilton Diamond. Called and requested a Platinum Challenge. Need 9 stays through the end of April, which won't be a problem for status through 2015 not 2014), which surprised me this early into 2013. Thanks Marriott!
Safe Travels
Jan 27, 2013, 11:22 am
#1210
Join Date: May 2005
Programs: Marriott LT Titanium, Hilton LT Diamond, AA LT Platinum
Posts: 430
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_2 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A551 Safari/8536.25)
Long time Hilton Diamond. Called and requested a Platinum Challenge. Need 9 stays through the end of April, which won't be a problem for status through 2015 not 2014), which surprised me this early into 2013. Thanks Marriott!
Safe Travels
Long time Hilton Diamond. Called and requested a Platinum Challenge. Need 9 stays through the end of April, which won't be a problem for status through 2015 not 2014), which surprised me this early into 2013. Thanks Marriott!
Safe Travels
What telephone number did you call?
Jan 27, 2013, 6:27 pm
#1211
Join Date: Jan 2007
Location: NYC
Programs: AA EXP (LT Plat), HH DIA, Hyatt DIA
Posts: 456
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_2 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A551 Safari/8536.25)
I called the Marriott Rewards CS # on the back of the Visa card (800-321-7396) and went through the automated menu until I got a live person. Good luck.
I called the Marriott Rewards CS # on the back of the Visa card (800-321-7396) and went through the automated menu until I got a live person. Good luck.
Jan 28, 2013, 12:18 pm
#1212
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,768
Status is only good thru Jan 31st 2014, not thru 02/2014 as printed on the card!
I just noticed my Gold Card said good thru 01/2014 while my husband's said 02/2014. Not that one month would make big difference but I am kind of curious on this one month difference when I actually signed up 2 weeks later than he did.
May be I should call customer service on Monday to find out why.
May be I should call customer service on Monday to find out why.
It is very annoying to go thru the automatic maze with the male voice which insists "he" can understand your questions... Just keep press 0 until you get a human being who is only on duty between 8:15am to 9 pm Weekdays.
The answer I got is, both our statuses are good till Jan 31, 2014 in Marriott system. The cards are printed by 3rd party and Marriott is not responsible for what is printed on it!!!
The rep further said ALL Marriott's statuses drop down after January 31st if the statuses were not earned / maintained by 12/31 prior year. There is NO expiration set in Feb 2014.
Since everyone seems to think his/her status lasts THRU 02/2014, I would suggest you to call Marriott Reward to find out what exactly is the status expiration date so you have a "definite" answer now we are already well into a new elite year and everything should have been updated in Marriott system by now.
Jan 30, 2013, 9:06 am
#1213
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
That's a bit harsh. I've generally had excellent service from every MR rep, even before I became Plat. Much friendlier than the competition.
While I can understand your frustration with the listening skills, keep in mind that these CSRs take 100s of calls a day and most are from people who don't know the system as well as we do. So it sometimes takes them a little time to warm up to the fact that you are sophisticated customer with special issues. Copping a DYKWIA attitude is inappropriate and unproductive. You will get more flies with honey.
While I can understand your frustration with the listening skills, keep in mind that these CSRs take 100s of calls a day and most are from people who don't know the system as well as we do. So it sometimes takes them a little time to warm up to the fact that you are sophisticated customer with special issues. Copping a DYKWIA attitude is inappropriate and unproductive. You will get more flies with honey.
Feb 1, 2013, 12:42 pm
#1214
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,097
Anyone accepted a Plat challenge recently?
Mr. Nacho asked for one and got a reply today saying it's ok, but the status only lasts until Feb 2014.
Is it something new?
Thanks in advance!
Mr. Nacho asked for one and got a reply today saying it's ok, but the status only lasts until Feb 2014.
Is it something new?
Thanks in advance!
Feb 1, 2013, 12:50 pm
#1215
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,768
My guess is, if you qualify the normal way, you have one month grace period after Jan. Hence the Feb comes in play.
However if you fail to qualify the normal way the following year, your status does not have that one month grace period.