Brisbane Marriott, Australia [Master Thread]
Dec 30, 2011, 9:36 am
#46
Join Date: Dec 2011
Posts: 1
Marriott Brisbane, Australia
Hey All,
Thanks for the link to the Marriott.
It was as shame that the following occurred, but I thought I'd let everyone know what a disappointment this hotel was. I will keep you posted with their response?! (Should I get one). PS, on a special deal, this Hotel cost $200 per night.
I just wrote this now:
"Dear Marriott,
I am writing with terrible disappointment regarding the way I was treated during my stay between 22nd December through 28th December.
My deluxe river view room was more than acceptable. The bathroom, tv,etc was perfect. Also, the valet parking my family and I utilised was of the highest standard.
That said, on the 26th December, 11am, my room was invaded by no less than 3 staff members, including the chain to my room being cut. My friend (who stayed with me in ONE of the two beds available, was in the bathroom, showering before myself, so we could go out for the day.
Humiliated and shocked, I was told that "I would be paying for this". This threat was later revoked upon questioning the day after, but was told that this is Marriott policy?
My concern, is that I still had two days remaining and that if the door is locked and chained, that should be enough warning that the room is occupied. Also, no note was left under the door, nor any phone calls made from housekeeping/reception.
I found this treatment completely unacceptable for a hotel of such high standards and pricing.
I look forward to response in due course.
Kind Regards"
Thanks for the link to the Marriott.
It was as shame that the following occurred, but I thought I'd let everyone know what a disappointment this hotel was. I will keep you posted with their response?! (Should I get one). PS, on a special deal, this Hotel cost $200 per night.
I just wrote this now:
"Dear Marriott,
I am writing with terrible disappointment regarding the way I was treated during my stay between 22nd December through 28th December.
My deluxe river view room was more than acceptable. The bathroom, tv,etc was perfect. Also, the valet parking my family and I utilised was of the highest standard.
That said, on the 26th December, 11am, my room was invaded by no less than 3 staff members, including the chain to my room being cut. My friend (who stayed with me in ONE of the two beds available, was in the bathroom, showering before myself, so we could go out for the day.
Humiliated and shocked, I was told that "I would be paying for this". This threat was later revoked upon questioning the day after, but was told that this is Marriott policy?
My concern, is that I still had two days remaining and that if the door is locked and chained, that should be enough warning that the room is occupied. Also, no note was left under the door, nor any phone calls made from housekeeping/reception.
I found this treatment completely unacceptable for a hotel of such high standards and pricing.
I look forward to response in due course.
Kind Regards"
Dec 30, 2011, 10:15 am
#47
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
funkystarr, welcome to FlyerTalk!
As this is better posted in FlyerTalk's Marriott forum, rather than bumping up a likely out-dated TravelBuzz thread, I'll move this straight-away to the Marriott forum. Ocn Vw 1K, Moderator, TravelBuzz.
As this is better posted in FlyerTalk's Marriott forum, rather than bumping up a likely out-dated TravelBuzz thread, I'll move this straight-away to the Marriott forum. Ocn Vw 1K, Moderator, TravelBuzz.
Dec 30, 2011, 2:40 pm
#48
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Wow, sorry to hear about your experience. I would be interested in hearing about Marriott Corporate's reply.
What did the hotel say was their reason for breaking into your room?
FWIW, $200 is a great rate for this hotel. I stayed here back in November on a Friend and Family rate pretty close to what you paid. The only problem I had (as a Plat) was that initially they said I wasn't entitled to lounge access. I asked them to check with Guest Services, they did, and I was provided lounge access. No one broke into my room.
What did the hotel say was their reason for breaking into your room?
FWIW, $200 is a great rate for this hotel. I stayed here back in November on a Friend and Family rate pretty close to what you paid. The only problem I had (as a Plat) was that initially they said I wasn't entitled to lounge access. I asked them to check with Guest Services, they did, and I was provided lounge access. No one broke into my room.
Dec 30, 2011, 5:30 pm
#49
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
confused........... what alleged rule were you in violation of? too many people in the room (family + one), or other??
Hey All,
Thanks for the link to the Marriott.
It was as shame that the following occurred, but I thought I'd let everyone know what a disappointment this hotel was. I will keep you posted with their response?! (Should I get one). PS, on a special deal, this Hotel cost $200 per night.
I just wrote this now:
"Dear Marriott,
I am writing with terrible disappointment regarding the way I was treated during my stay between 22nd December through 28th December.
My deluxe river view room was more than acceptable. The bathroom, tv,etc was perfect. Also, the valet parking my family and I utilised was of the highest standard.
That said, on the 26th December, 11am, my room was invaded by no less than 3 staff members, including the chain to my room being cut. My friend (who stayed with me in ONE of the two beds available, was in the bathroom, showering before myself, so we could go out for the day.
Humiliated and shocked, I was told that "I would be paying for this". This threat was later revoked upon questioning the day after, but was told that this is Marriott policy?
My concern, is that I still had two days remaining and that if the door is locked and chained, that should be enough warning that the room is occupied. Also, no note was left under the door, nor any phone calls made from housekeeping/reception.
I found this treatment completely unacceptable for a hotel of such high standards and pricing.
I look forward to response in due course.
Kind Regards"
Thanks for the link to the Marriott.
It was as shame that the following occurred, but I thought I'd let everyone know what a disappointment this hotel was. I will keep you posted with their response?! (Should I get one). PS, on a special deal, this Hotel cost $200 per night.
I just wrote this now:
"Dear Marriott,
I am writing with terrible disappointment regarding the way I was treated during my stay between 22nd December through 28th December.
My deluxe river view room was more than acceptable. The bathroom, tv,etc was perfect. Also, the valet parking my family and I utilised was of the highest standard.
That said, on the 26th December, 11am, my room was invaded by no less than 3 staff members, including the chain to my room being cut. My friend (who stayed with me in ONE of the two beds available, was in the bathroom, showering before myself, so we could go out for the day.
Humiliated and shocked, I was told that "I would be paying for this". This threat was later revoked upon questioning the day after, but was told that this is Marriott policy?
My concern, is that I still had two days remaining and that if the door is locked and chained, that should be enough warning that the room is occupied. Also, no note was left under the door, nor any phone calls made from housekeeping/reception.
I found this treatment completely unacceptable for a hotel of such high standards and pricing.
I look forward to response in due course.
Kind Regards"
Apr 23, 2015, 12:59 pm
#51
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,212
Marriott Brisbane
As I didn't see a thread for the Brisbane Marriott, I thought I would start one.
FYI, President Obama stayed here for the 2014 G20 summit (Russian President Putin stayed at the Hilton).
This hotel was simply fantastic from beginning to end! It is a beautiful luxury hotel in the heart of Brisbane's CBD, so it is in a perfect location.
It is very well appointed, and the toiletries are unique and excellent! The beds are very comfortable, and the views of the river and bridge are simply stunning, especially at night!
The wifi is very fast.
The crown jewel of the hotel is its EXCEPTIONAL staff!
As a Marriott Gold, I received 2 personal notes.
In the lounge, Bing was incredibly gracious and helpful, including preparing me a fresh apple and carrot juice blend each morning. He goes above and beyond to make sure each guest feels welcome, cared for, and attended to.
While this hotel is quite large, the staff truly attempts to go above and beyond to make sure each guest feels unique and special. I was thoroughly impressed!
FYI, President Obama stayed here for the 2014 G20 summit (Russian President Putin stayed at the Hilton).
This hotel was simply fantastic from beginning to end! It is a beautiful luxury hotel in the heart of Brisbane's CBD, so it is in a perfect location.
It is very well appointed, and the toiletries are unique and excellent! The beds are very comfortable, and the views of the river and bridge are simply stunning, especially at night!
The wifi is very fast.
The crown jewel of the hotel is its EXCEPTIONAL staff!
As a Marriott Gold, I received 2 personal notes.
In the lounge, Bing was incredibly gracious and helpful, including preparing me a fresh apple and carrot juice blend each morning. He goes above and beyond to make sure each guest feels welcome, cared for, and attended to.
While this hotel is quite large, the staff truly attempts to go above and beyond to make sure each guest feels unique and special. I was thoroughly impressed!
Jul 12, 2015, 4:32 pm
#52
Join Date: Jul 2001
Location: PDX
Programs: AS Emerald; UA 1MM; Hilton Gold; Marriott Platinum
Posts: 349
Having stayed here many times in the past was VERY disappointed to see thet they have discontinued the GOLD benefit of free Valet Parking. At $55 is pretty pricey and thus this was probably my last stay here, as pretty good in all other respects.
Jul 12, 2015, 7:09 pm
#53
Join Date: Jan 2015
Posts: 43
for some reason Brisbane has some of the most expensive city parking in the world.
Feb 11, 2018, 11:11 pm
#55
Join Date: Nov 2017
Posts: 9
I stayed there late last year for a few nights as a gold member. Received a slight upgrade in room (to a river view)
Free wifi.
Lounge was good but very busy. There is the usual wines & spirits, plus a different cocktail each night. The food in the lounge was good but they seemed to struggle to keep up with demand.
I had breakfast in the restaurant included in my rate. It was fine. Table service hot dishes. If you wanted a cappuccino etc you had to pay for it. Can't remember how much but probably about $5.
Free wifi.
Lounge was good but very busy. There is the usual wines & spirits, plus a different cocktail each night. The food in the lounge was good but they seemed to struggle to keep up with demand.
I had breakfast in the restaurant included in my rate. It was fine. Table service hot dishes. If you wanted a cappuccino etc you had to pay for it. Can't remember how much but probably about $5.
Apr 1, 2018, 2:49 am
#56
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Marriott Brisbane
Im going to be visiting Brisbane for the first time. I am Gold with both Marriott and Hilton. I had narrowed down my choices to those two properties and contacted each property to see how well I could be accommodated since my flight arrives at 6:25am local time. I was really surprised at the difference in offerings. Is the Hilton far superior or something?
Marriott said they would do their very best to accommodate an early check-in of 7am, upgraded me to an executive King, and said I could eat breakfast upon arrival even though I had not stayed the night.
This was in constrast to Hilton on the other hand who wanted to charge me extra (quite hefty I might add) depending on the hour I checked in early. They also said any benefits like upgrades would be bestowed upon me at check-in, and they could not guarantee anything.
I was really shocked at the stark differences, and obviously went with the Marriott. Why such differences? I can understand Hilton not being able to offer a guaranteed executive upgrade, but at least access to the lounge or something. Why does Hilton treat their Golds this way at this location? Is the Hilton just poor management?
Marriott said they would do their very best to accommodate an early check-in of 7am, upgraded me to an executive King, and said I could eat breakfast upon arrival even though I had not stayed the night.
This was in constrast to Hilton on the other hand who wanted to charge me extra (quite hefty I might add) depending on the hour I checked in early. They also said any benefits like upgrades would be bestowed upon me at check-in, and they could not guarantee anything.
I was really shocked at the stark differences, and obviously went with the Marriott. Why such differences? I can understand Hilton not being able to offer a guaranteed executive upgrade, but at least access to the lounge or something. Why does Hilton treat their Golds this way at this location? Is the Hilton just poor management?
Mar 31, 2023, 7:58 pm
#57
Join Date: Jun 2001
Location: Bangkok/Singapore
Programs: Frantic Hilton/Marriott runs
Posts: 926
Here is a post-Covid update with a stay on the first day of the school holidays.
The rooms are decidedly dated, with the executive rooms the same size as the regular ones except for a Nespresso machine. With only 4 suites in the entire hotel, elites should not expect a suite upgrade. I was not able to secure one even with a SNA. Had received an upgrade confirmation but no suites were available at check-in.
The highlight for me was the executive lounge on the 26th floor with expansive views over the city and river. The service level here was exemplary - far above what I would expect from a Marriott. My name was remembered and my glass was promptly topped up during the generous happy hour from 5:30 to 8:30pm. Platinums and above will receive their continental breakfast here. The buffet upgrade to the main restaurant is an additional $15.
River views from the lounge
Canapés, lots of room left for dinner by the river
The rooms are decidedly dated, with the executive rooms the same size as the regular ones except for a Nespresso machine. With only 4 suites in the entire hotel, elites should not expect a suite upgrade. I was not able to secure one even with a SNA. Had received an upgrade confirmation but no suites were available at check-in.
The highlight for me was the executive lounge on the 26th floor with expansive views over the city and river. The service level here was exemplary - far above what I would expect from a Marriott. My name was remembered and my glass was promptly topped up during the generous happy hour from 5:30 to 8:30pm. Platinums and above will receive their continental breakfast here. The buffet upgrade to the main restaurant is an additional $15.
River views from the lounge
Canapés, lots of room left for dinner by the river
Jul 26, 2023, 11:25 am
#58
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,188
Eh, too many problems with this property - I likely wouldn't return when the Westin and W are much better. Here are my pros, cons, and photos:
Note: I missed evening lounge service, so I can't comment on that.
Pros:
Photos:
Note: I missed evening lounge service, so I can't comment on that.
Pros:
- Upgraded to a Story Bridge View on the same floor as the lounge (26) - all rooms were sold out on the day of arrival
- The room itself is nice looking
- View towards Story Bridge was nice, especially at sunrise
- Lounge breakfast was actually pretty good with scrambled eggs, fresh croissants, chocolate muffins, etc.
- In-room welcome gift was just a bottle of wine - didn't touch that as I don't like wine
- While the shower pressure was good, the temperature wildly fluctuated between cold and scalding with no movement of the controls every few minutes
- The bed covers were initially way too thin - solved by requesting an additional duvet
- Pillows were way too thick and uncomfortable
- Delivered an under-door bill with the redemption cost that would be billed to Marriott Bonvoy - they didn't seem to get at checkout that it's odd for that to be delivered to the end guest (though, they easily knew I wouldn't be paying it)
Photos: