Platinum arrival gift [Merged threads]
Oct 15, 2011, 4:31 am
#1501
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
Actually, you should be able to claim both guarantees. The limit for guarantees at FS properties is $200 for one stay, and each guarantee is $100.
Oct 15, 2011, 6:03 pm
#1502
Join Date: Jul 2004
Location: MI
Programs: DL PM, Marriott Platinum, National Executive Elite
Posts: 562
Thank you. My reservation printout says I reserved a room with one king or two double beds. Does that count? With all other hotels when I have done that I get a king. That is the platinum guarantee. Right? Or, wrong?
Thank you for your help. I don't want to bring up an issue I don't deserve as communicating here is not as easy for me as in other places.
Thank you for your help. I don't want to bring up an issue I don't deserve as communicating here is not as easy for me as in other places.
Oct 15, 2011, 6:16 pm
#1503
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
• Room type: Guest room, 1 King or 2 Queen
Special request(s):
• 1 King Bed, Guaranteed
• 1 King Bed, Guaranteed
In my view failure to provide a king bed violates the guarantee and payment is due. However, it is confusing at the least. I'm sure the property will take the stance a 2Queen is acceptable. In my case I got a king.
(The quotes are from a CY booking made last month.)
Oct 15, 2011, 7:18 pm
#1504
Join Date: Sep 2009
Location: somewhere other than home
Programs: DL gold, Marriott Platinum, UA silver
Posts: 240
My profile says a king. The reservation that says "guaranteed for your arrival" just says non-smoking room. I didn't think anything of it because I have always received a king bed because it's in my profile. Next time I'll know.
I am going to the front desk today to discuss the platinum arrival amenity and the bed. I don't want to move rooms as we are changing hotels soon, but I do want the compensation if entitled.
I am going to the front desk today to discuss the platinum arrival amenity and the bed. I don't want to move rooms as we are changing hotels soon, but I do want the compensation if entitled.
Oct 16, 2011, 3:09 pm
#1505
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Marriott offers a rate that states:
that shows on the confirmation and:
also on the same confirmation.
In my view failure to provide a king bed violates the guarantee and payment is due. However, it is confusing at the least. I'm sure the property will take the stance a 2Queen is acceptable. In my case I got a king.
(The quotes are from a CY booking made last month.)
that shows on the confirmation and:
also on the same confirmation.
In my view failure to provide a king bed violates the guarantee and payment is due. However, it is confusing at the least. I'm sure the property will take the stance a 2Queen is acceptable. In my case I got a king.
(The quotes are from a CY booking made last month.)
Oct 16, 2011, 4:58 pm
#1506
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
I checked into the Marriott Sable Oaks yesterday and no mention of Platinum arrival gift. This morning I went to the front desk and informed the clerk--he told me he would get word to the front desk supervisor--not to worry. I also was never given breakfast voucher--which he immediately gave me. Now I suppose I wait for front desk manager to call/e-mail/send check? Thanks
Oct 16, 2011, 5:27 pm
#1507
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I checked into the Marriott Sable Oaks yesterday and no mention of Platinum arrival gift. This morning I went to the front desk and informed the clerk--he told me he would get word to the front desk supervisor--not to worry. I also was never given breakfast voucher--which he immediately gave me. Now I suppose I wait for front desk manager to call/e-mail/send check? Thanks
Oct 16, 2011, 5:57 pm
#1508
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
Oct 16, 2011, 8:38 pm
#1509
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, I read that. That has not been my experience at a FS Marriott, but my point still stands. If you do not get your payment before you check out, you can be left high and dry and be within the T&Cs.
Oct 17, 2011, 8:44 am
#1510
Join Date: Sep 2009
Location: somewhere other than home
Programs: DL gold, Marriott Platinum, UA silver
Posts: 240
Successful on one, Denied on the other.
They gave me $100 credit on the bill for not receiving the platinum amenity. We had to ask for it after she gave us the sheet to check. She called someone, got approval, and showed the exchange rate they would use.
The FD manager came out when the bed size was brought up. He said we did not specify size bed we wanted when we made the reservation. I thought that was the whole point of the profile. Didn't argue much on that issue. May follow up with an email when settled at home as the argument from him seems completely false.
Made sure to tell them if they weren't so busy trying to upsell they may get things right and not make customers angry at arrival.
They gave me $100 credit on the bill for not receiving the platinum amenity. We had to ask for it after she gave us the sheet to check. She called someone, got approval, and showed the exchange rate they would use.
The FD manager came out when the bed size was brought up. He said we did not specify size bed we wanted when we made the reservation. I thought that was the whole point of the profile. Didn't argue much on that issue. May follow up with an email when settled at home as the argument from him seems completely false.
Made sure to tell them if they weren't so busy trying to upsell they may get things right and not make customers angry at arrival.
Oct 17, 2011, 8:53 am
#1511
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,113
Successful on one, Denied on the other.
They gave me $100 credit on the bill for not receiving the platinum amenity. We had to ask for it after she gave us the sheet to check. She called someone, got approval, and showed the exchange rate they would use.
The FD manager came out when the bed size was brought up. He said we did not specify size bed we wanted when we made the reservation. I thought that was the whole point of the profile. Didn't argue much on that issue. May follow up with an email when settled at home as the argument from him seems completely false.
Made sure to tell them if they weren't so busy trying to upsell they may get things right and not make customers angry at arrival.
They gave me $100 credit on the bill for not receiving the platinum amenity. We had to ask for it after she gave us the sheet to check. She called someone, got approval, and showed the exchange rate they would use.
The FD manager came out when the bed size was brought up. He said we did not specify size bed we wanted when we made the reservation. I thought that was the whole point of the profile. Didn't argue much on that issue. May follow up with an email when settled at home as the argument from him seems completely false.
Made sure to tell them if they weren't so busy trying to upsell they may get things right and not make customers angry at arrival.
Cheers.
Oct 17, 2011, 9:15 am
#1512
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
My understanding is there's a max of 1 payout per stay, even if there is more than one difficulty. So while the FDM turned you down for a bogus reason, you were only entitled to $100. BTW - were you ok with them crediting your bill vs giving you the $100? Technically it's supposed to be a cash payout.
Also note that a $25 room service or spa credit replaces guaranteed lounge access/breakfast at Edition.
Nov 2, 2011, 3:14 am
#1513
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
I checked into the Marriott Sable Oaks yesterday and no mention of Platinum arrival gift. This morning I went to the front desk and informed the clerk--he told me he would get word to the front desk supervisor--not to worry. I also was never given breakfast voucher--which he immediately gave me. Now I suppose I wait for front desk manager to call/e-mail/send check? Thanks
Nov 2, 2011, 4:53 am
#1514
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
Has anyone got experience of payouts at UK hotels? I checked into a Marriott on Monday and they didn't offer me any arrival gift. I can just imagine the conversation when I ask them to credit $100 to my bill. It's about £64 at the moment according to Travelex.
Nov 2, 2011, 8:05 am
#1515
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
The compensation due you, whether at a UK or other Mariott property, is NOT predicated on the amount of your room. It is a flat amount notwithstanding other factors.