ftrichard

While you're there I do recommend the Batman ride. Also the new Elekron show is good. The House of the Dancing Water used to be great and I've seen it twice but I had read recent reports that it's downscaled the spectacle. You can book value tickets for all of these on Klook.

TravelDream

Does anyone know when the Bene restaurant is supposed to close?

I actually find it to be a pretty nice restaurant with reasonably priced food and a good happy hour.

markis10

TerryK

Happens from time to time recently. Please see:

https://www.flyertalk.com/forum/marr...servation.html

I hope you saved cancellation email.

Vince Chan

I just come backed from Macau, I do not recommend to stay here if for a vacation. The hotel is mess and dated with Sheraton business style. I would much recommend JW Marriott in Galaxy, Or Wynn palace. You paid for what you get.

ftrichard

There's many here who will disagree. At the right price (so, generally, excluding Saturday nights and peak Chinese holidays) it is a great experience and value for Platinums with huge suite upgrades and a good lounge offering. Feast has its fans and the gym is large and good quality.

It can be significantly cheaper than the JW apart from peak times when, of course, if the rates are close then you're better off there. Also terrible points redemption any time inexplicably being the same as the JW.

As for paying for what you get, I think you mean that you get what you paid for which should be the baseline truth at any hotel shouldn't it?

Please detail exactly what was so awful about your stay here and how much you paid per night and you'll get some constructive feedback to help you avoid a similar situation in the future.

markis10

shevboyz

I disagree as well.
this property always put me in a nice suite on a relatively cheap BRG rate. One time I even got a better suite than the base suite. They are very generous to platinum guest here.

Vince Chan

It's not awful or horrible, but its' just what you expected from a Starwood old Chinese style decorated Sheraton, for a place like Macau , I am here for vacation, you want get value and spend less? Choose Sheraton. But I think it as a four star hotel, there is basically not service at all in the club lounge, the experience is just too difference from JW and much quiet...

You want get quality , choose JW in Galaxy.

My points is, there are way too many good hotel in Macau, I can't think of any reason to stay at Sheraton , again, unless for business travel or travel with limited budged.

I can still give you details. The food/room service quality at Sheraton grand is horrible and cost me 30 dollars a dish.

I order a grill wagyu burger at Ritz Calrton lounge with live performance at 9 pm and it cost me the exactly the same 30 dollars but the " value" is heaven and hell.

Vince Chan

All those disagree comes from price perspective, I assuming you guys are not want to pay more , and sure you would not understand the the difference of experience and quality of every aspect at JW or Ritz in Galaxy. You may want to check the pool there versus the tiny pool at Sheraton.

ftrichard

You inexplicably fail to mention the St. Regis in your list of premium price Marriott-brand luxury hotels in Macau to compare the Sheraton to.

But really, how sure are you that none of us would understand the difference of experience and quality at the JW or the Ritz? 100% sure? You've met us? You've seen our stay patterns? You know innately what motivates us to book a particular hotel on each occasion? That's a ridiculous statement to make. Our disagrements come from a value perspective which is related to but not the same as pricing.

I get that you didn't enjoy the Sheraton. You still haven't told us how much you paid. If it was ~MOP2000 then you definitely overpaid and you should feel bitter about it. If it was ~MOP1000 then it should have been a good value experience. But I don't understand why you would book the Sheraton in the first place given the brand's positioning and your expectations and standards of experience and quality. It seems like you were setting yourself up for a guaranteed disappointment when one of your benchmarks is the Ritz Carlton across the road.

Vince Chan

No, your disagrements comes price point, if you want bring up value, than Peak season using point redemption at JW Marriott Vs points of Sheraton is obvious.

Not to mention, in low season, the rate between JW and Sheraton grand is not that much.

I am not setting my disappointment from the beginning, I book Sheraton because of so many positive reviews from Plat , for how good the lounge was , easy to get huge suite.

Then I found there is basically nothing in the afternoon tea setting, despite a few apples and lemon water, I am not even sure if I can order anything, like the way in JW executive lounge. And the decoration of suite and room is like 20 years ago. I do not even want to use the pool their , sands complex is so annoying comparing to Galaxy or Wynn.

In low season , JW is only about $1500 HKD and Sheraton should still need at least around 1000 HKD, but the experience is huge of difference.

I am not interested in St regis because of the layout of room and its style, so I prefer JW and Ritz, also galaxy had much better pool and overall experience of a Galaxy resorts comparing to St regis or Sheraton at the sands.

Again, I 've stayed at some Courtyard, it should be only 4 star business hotel but surpassed its value and quality, such as Singapore, HK, Shin-Osaka.

But at Sheraton, it always failed, Macau is not exception.

markis10

Vince Chan

ftrichard