markis10

jclia

Glad you managed to find properties you enjoy.

We all perceive value differently. With 4000 rooms there almost full daily, I'm sure you won't be missed!

Isochronous

Sheraton at $958 or JW at $2732 for October 1 - is the JW really 3x better? The pool at the Galaxy complex is pretty special I must admit.

MumbaiDan

I cannot recommend this hotel. The in-room electricity problems they face are severe. First my electricity was not working. It was fixed, then again it stopped. So another electrician visited. Then when going to sleep the lights would not come off again. So another electrician had to come who could not fix the problem. So to fix it they switched off the electricity in my room, hence they had me sleep in a room without electricity and no aircon. They could not change my room as they were "overbooked".
Absolutely unacceptable and as a Platinum member even more. No apology received. No compensation offered.

Cathay Dragon 666

You should of asked them to walk to another property, that's what I would of done and not accept to sleep in a room with no aircon and electricity. I'm assuming you're talking about JW Marriott. They could of walked you to Ritz or St. Regis (if they are really nice about it), or the very least walk you to Sheraton. Or, within their Galaxy family, walk you to Hotel Galaxy or that Japanese named hotel in the same strip. The point is, you should of asked and they should of offered.

Cathay Dragon 666

I used to stay at Sheraton, and they have always upgraded me to their Ambassador suite so I cannot complain about them. But their lounge is always crowded, food selections have gone down in recent years, and a few of their lounge staff are really rude (not check-in, but the ones that walked the floor, this is not based on one experience, but through many years of observations from staying there). Personally, I had the pleasure of asking one of the rude staff "may I have a Latte please" and was told by her with a "I'm too busy to be bothered by you face", points a finger at the coffee machine: "over there", and just walked away. And no she wasn't on her way to do anything more important, but she proceeded to went up to her co-worker and started to chat up a conversation about her spa experience in downtown Macao.

As for your question about pool. Oh it's night and day. Galaxy side it's open access to all of their "Galaxy Resort Deck", which includes TWO sanded beaches, one of them have artificial waves, and another is connected to lazy river (Rapid river) that is pretty fun to ride a couple of times. Also there's a water slide with 3 levels of excitement, and finally each hotel has their own swimming pools for their own guests only (Ritz swimming pool has heated water at 28 degrees C).

So yes, if fun swimming options is your thing, then definitely go to the Galaxy side. But if you're just looking for a hotel with decent pool for casual swims, then Sheraton side will suffice.

Vince Chan

cheap is cheap , Sheraton Macau is gone worse and worse from many recently reporters of very old room /dated , more and more difficult of getting upgrade, bad quality lounge, JW at every thing above is on another site of quality. Pick your choice by your budget!

YariGuy

Has anybody been recently, during the pandemic? Any cutbacks on service, lounge, casino, pool, etc? I may go within the next month and will certainly report back.

Singapore_Air

Please do ! I have fond memories of this hotel. Hopefully they haven't cut back too much, especially on the Club. Hopefully Macau opens up more soon.

slickalick

Ive been "living" at the Sheraton for the past two months after completing my quarantine with them in the other tower. Im a plat with Bonvoy and paying around US$60-75/night plus tax. Upgraded to a 125sqm. suite with "karaoke room" - I think it's just a deluxe suite - I honestly was hoping for a better upgrade so a bit disappointed there.

On busy days and weekends, the Breakfast is served in the main restaurant, Feast. Other days, its served in the Lounge.
Evening cocktails - busy days and weekends, you can partake in the full seafood buffet at Feast, on non-busy days, they have a room service menu which you can order from as the lounge is closed;

Cheese & Cold Cuts Platter AND Canape & Dessert Platter AND Fruit Platter AND one of 7 hot main courses AND drinks.

Occassionally the lounge has opened for evening cocktails.

I used to stay about 100/nights at the Conrad Macau so I can compare. Conrad is a real cut above (not in room product - both are old and outdated) but just the service and recognition. In addition, during covid, Conrad offers Breakfast buffet at Churchills, and MOP300 credit per night (non accumulatable) in any Sands Outlet. However, the price of Conrad is still about double of Sheraton.

Overall, I'm satisfied - effectively its a gargantuan-sized Holiday Inn/Crowne Plaza - you cant expect really personalised service. The longe agents and restaurant staff know me and some of my preference now. That's all i can ask.

The pool/gym/spa is all open as normal. The casino's are getting busy once agian.

Let me know if there is any specific questions you have.

Singapore_Air

Great - good to know. Thanks for sharing ! Hopefully Macau just opens up asap, especially to places where there is obviously a very low level of COVID-19 transmission in the community.

travelinmanS

I think they feel they've already opened to the only market that matters to them. China likely wont allow Macau to open up to other countries until they feel it's safe enough to open up the mainland to other countries as well otherwise they risk a tourist getting infected in Macau and bringing it back home.

YariGuy

So I did make the trip, and just returned to Shanghai today.

Right now Macau is open to PRC, HK, TW, and (obviously) Macau residents, but only those who have been in China for the previous 21 days. Entry was easy, but you need to have everything prepared, namely a negative PCR test (7 days old) and a green Macau health code.

There is a shuttle bus from the airport to the Londoner (every 30 minutes). The Londoner is under major construction, so check-in is on the 4th floor in their big ballroom, or at the lounge, also on the 4th floor.

I arrived on the last day of a long Chinese holiday, so was pleasantly surprised when I was upgraded to a suite. It didn't have a media room, but did have 2 bathrooms.

On Friday, Saturday, and Sundays (and holidays), breakfast is in the lounge, and elites get a free seafood buffet. This is definitely great value. Decent-sized lobster, crab legs, and oysters (can only get 2 at a time, but no limit as to how many times you go), and good roast beef. It retails for close to 500 MOP.

On other days, breakfast is at Feast (seafood buffet location), and happy hour is delivered to your room. Cheese and meat plate, choice of 5 entrees, and dessert, plus a drink. I was able to order 2 entrees and 2 drinks no problem. The hours for breakfast is from 6-11 (or even noon perhaps) and happy hour from 5-8pm. There is also afternoon tea available, (also delivered to the room), but I didn't try it.

There is a Cheesecake Factory, Shake Shack, and Haidilao hot pot in the Londoner building. Seems like once the renovations / construction is complete, it will be quite a nice destination.

In terms of gaming, Macau has become basically baccarat-only. I think this reflects the lack of foreigners. There's only 1 craps table, and maybe 2 blackjack tables. The minimums are ridiculously high at around MOP 1000 for baccarat. If you want lower minimums you can try the smaller casinos downtown (MOP100 baccarat) but baccarat will be all you'll see.

Overall, I think the Sheraton is a great value (~HK$500 room rates, generous upgrades and phenomenal food for elites). I wish the lounge were utilized more (now it's basically only open for breakfast on weekends).

Masking is much stricter than in Shanghai.

ftrichard

I was resident in Shenzhen until March and now in HK and the effective block on travel (for foreigners from Shenzhen and for everyone from HK) feels like a cruel punishment given that there's no prospect of the border opening up any time soon and the Sheraton Macau was a regular weekend break for me. I spent a few days at the Sheraton in Zhuhai a few months ago and tormented myself with its magnificent views of Macau at night. What would you estimate the occupancy being when you were there?

At least this situation means they've reverted to offering meaningful suite upgrades to elites. When I started going, it was normal to score the massive suite with the gaming room but upgrades of any sort became rarer at weekends in the couple of years before the great plague. Sounds like they're still treating elites well with Feast as the lounge alternative as it was when the lounge was closed for a refurb making the weekend break very good value indeed.

YariGuy

I would say based on the number of people I saw at Feast for dinner and for breakfast, maybe 70% during the holiday, and then maybe 50% or even less afterwards.

Agreed. It's a great value, especially if there are 2 adults and kids in a HK$500 room where everyone gets a free seafood buffet. Thinking of going back in June before the local schools start summer vacation.