Jul 2, 2016, 12:53 pm
Last edit by: margarita girl
Hotel email: [email protected]
Reception: [email protected]
Other: [email protected]
Property underwent renovation in 2015-2016, so no longer a dump. Exec lounge open on the weekends.
You do not need to pay for the Hoppa to get to the property. You can take some public buses (ie, 105, 111, 140) to/from the Ren,as it's in the 'free zone'. The Heathrow free travel zone has been suspended indefinitely effective January 1, 2021. Standard fares now apply.
Reception: [email protected]
Other: [email protected]
Property underwent renovation in 2015-2016, so no longer a dump. Exec lounge open on the weekends.
You do not need to pay for the Hoppa to get to the property. You can take some public buses (ie, 105, 111, 140) to/from the Ren,
Renaissance London Heathrow LHR Hotel, United Kingdom [Master Thread]
May 30, 2018, 5:52 pm
#136
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
What makes it annoying is they sell parking to both non-guests and guests who do a park-and-stay option. As a result, parking is very, very limited. When I stayed on a Friday night the parking lot was probably 95% full. But most annoying was charging for parking when clearly you didn't need to pay to park because you could leave the hotel without having a validated parking ticket.
Jun 8, 2018, 8:51 pm
#137
Join Date: Jun 2001
Location: Hawaii & Texas
Programs: AA ExPlat / LT Plat / 3MM, Delta Plat, Bonvoy LT Titanium, HH Diamond
Posts: 1,109
It appears to be undergoing a renovation but it is long in the tooth at a minimum that is for certain. There is only paid wireless so so much for gold or platinum status. The rooms, while clean and orderly were classic English cramped. Old tube tv and a hair dryer that looked to be Orwellian. The mini bar, the kind that if you touch you get charged, was empty and you had to call to get it filled.
The lounge was nice but of course not stocked, it's Friday, so although you might have status mon-thurs, you have no status on the weekend, and the two computers were second rates as well...mice barely responsive, monitors brownish and only one connected to a printer. No free wireless anywhere in the hotel.
A single restaurant with a weak buffet. However my fillet of sole was quite good, ordered off the menu.
All in all it was adequate for a layover but really not a very good reflection on Marriott.
The lounge was nice but of course not stocked, it's Friday, so although you might have status mon-thurs, you have no status on the weekend, and the two computers were second rates as well...mice barely responsive, monitors brownish and only one connected to a printer. No free wireless anywhere in the hotel.
A single restaurant with a weak buffet. However my fillet of sole was quite good, ordered off the menu.
All in all it was adequate for a layover but really not a very good reflection on Marriott.
Jun 9, 2018, 2:57 am
#138
Join Date: Sep 2001
Location: San Diego, CA, USA
Posts: 244
We stayed there one night in May 2018 and thought the hotel was fine. We drove there from the airport at night in the rain, and the hotel was somewhat difficult to find. We could see it, but couldn't figure out how to get to it. Once there, we were pleasantly surprised. Yes, it looks dated in a funky sort of way, but our room was good. The lounge was large, with good attendants. Breakfast the next morning provided everything we could have wanted --- definitely better than it could have been. The parking issue was annoying. If it wasn't as good as the usual Renaissance, it was a big upgrade from lesser Marriott brands and convenient to the airport. We would stay there again.
Last edited by pqflyer; Jun 14, 2018 at 7:15 pm
Jun 11, 2018, 1:49 am
#139
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,948
Leaving aside the usefulness of information based on one emergency stay several years ago, it makes no sense that anyone would move to the Sheraton which, at the time, would have been equally bad if not worse. Unless you meant the Sheraton Skyline instead? Anyway...
Jun 13, 2018, 12:49 am
#140
Join Date: Apr 2012
Programs: United 1K 1MM, Marriott LTT
Posts: 20
This has always been one of my favorite hotels, even when it was "a dump". I don't really think it was a dump, it was an airport hotel with a lot of miles on it.
All the rooms are updated now, the lounge is on the large side, breakfast great, but for me this place has always been about the people.
It is a magnet for plane spotters, they pay to use the parking lot and the lounge. I can't imagine it, they are totally into it and always willing to discuss what they are doing, why, and tell you all about the next plane coming in.
The staff there, at least the bellmen, have been there a long time, and are the best. I walked in on a fairly quiet Sunday night one time and a voice behind me said, "Good evening sir. Shall I take your bags to your room and you to so and so's flat to watch the Raiders?". I had not been there for at least six months, a few months prior I went to one of the bellman's (so and so) flat to watch a NFL game with several of them. I turn around and it's him. I've done that three times, really great guys at and away from work.
So, I very much like that hotel, interesting people to be met and it's always cheap, too. And the airport rental car shuttles will drop you there even though it's not a stop.
All the rooms are updated now, the lounge is on the large side, breakfast great, but for me this place has always been about the people.
It is a magnet for plane spotters, they pay to use the parking lot and the lounge. I can't imagine it, they are totally into it and always willing to discuss what they are doing, why, and tell you all about the next plane coming in.
The staff there, at least the bellmen, have been there a long time, and are the best. I walked in on a fairly quiet Sunday night one time and a voice behind me said, "Good evening sir. Shall I take your bags to your room and you to so and so's flat to watch the Raiders?". I had not been there for at least six months, a few months prior I went to one of the bellman's (so and so) flat to watch a NFL game with several of them. I turn around and it's him. I've done that three times, really great guys at and away from work.
So, I very much like that hotel, interesting people to be met and it's always cheap, too. And the airport rental car shuttles will drop you there even though it's not a stop.
Last edited by mncnc; Jun 14, 2018 at 12:40 am
Jun 18, 2018, 3:13 pm
#141
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
It is 5 to 9 according to what I was told at check-in today. Some people were definitely getting wine after 8 pm. the plated appetizers (and I REALLY HATE that way of doing it) are only served before 5 and 7 though. there was dessert still out after 8 pm. it is also interesting to note that the dessert at 8 pm (cheesecake) was not the same as the dessert at 5:30 pm (chocolate cake).
Jun 18, 2018, 3:16 pm
#142
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Many of the hotels around LHR seem to be going to ANR - Automatic Number Recognition. If you don't give them your plate number when you check in they might boot / clamp your car overnight or even have it towed.
Jun 18, 2018, 3:24 pm
#143
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
I just made a reservation for next April, but I'm going to cancel it and stay at the Sheraton Skyline instead. I just hope Marriott doesn't ruin that hotel. It has some really nice quirky features between the swimming pool bar and the elderly lady who lives there - I wonder if she still has a cat.
Jun 18, 2018, 4:53 pm
#144
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
This property gives you a "paid" ticket to insert into the machine.
Jun 18, 2018, 4:55 pm
#145
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I have a feeling that Marriott is testing this out, but regardless it is very disappointing. At the Marriott County Hall, you can't get seconds without paying. At the Renaissance Heathrow, I don't know if they will give you seconds.
Jun 18, 2018, 5:13 pm
#146
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
IDK (I don't know). Given the Marriott LHR just did a big renovation to create an "M Club" and didn't do this while the Ren LHR is not Marriott managed but is doing this, it all seems random to me.
Jun 29, 2018, 2:43 am
#147
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,698
Just wrapping up a one night stay here — arrived at LHR on the AA day flight from Chicago last night at 1045 and was here less than an hour later. Took the (free) city bus from Terminal 1/2/3 to get here - Nene road is the third stop and this hotel is across the street. There was a decent crowd in the lobby bar when we arrived, check in was quick and unremarkable.
My wife and I are traveling with our two year old; you cannot book 3 people in a room online but when I called the hotel directly they said the 3rd person was fine as long as under 12 years old. They did warn the room would be crowded and it is, but it’s fine.
I know LHR has a curfew, but still - this is one of the quietest airport hotels I’ve been in. I haven’t heard a single plane even after flights restarted this morning. Our room is facing Bath Road, I’m not sure if that helps or hurts.
Breakfast in the lounge is very basic: cold cuts, fruit, cereal, and pastries. Nothing hot. However, we were told we could also have breakfast at the restaurant for a better selection. I think we are going to skip that in favor of letting our son sleep in so won’t be able to report on that.
All in in all this was just fine for a one night airport stay, completely unremarkable.
My wife and I are traveling with our two year old; you cannot book 3 people in a room online but when I called the hotel directly they said the 3rd person was fine as long as under 12 years old. They did warn the room would be crowded and it is, but it’s fine.
I know LHR has a curfew, but still - this is one of the quietest airport hotels I’ve been in. I haven’t heard a single plane even after flights restarted this morning. Our room is facing Bath Road, I’m not sure if that helps or hurts.
Breakfast in the lounge is very basic: cold cuts, fruit, cereal, and pastries. Nothing hot. However, we were told we could also have breakfast at the restaurant for a better selection. I think we are going to skip that in favor of letting our son sleep in so won’t be able to report on that.
All in in all this was just fine for a one night airport stay, completely unremarkable.
Last edited by River in Sight; Jul 4, 2018 at 1:56 am
Jun 29, 2018, 10:18 am
#148
Join Date: May 2017
Posts: 120
Also just did 1 night here, overall very nice property. Like River in Sight said, the lounge breakfast was very light but they offer a full restaurant breakfast to Gold/Platinum members as well so I can't really hold that against them. I had booked a basic room but was given a runway view on the 3rd floor (Same as executive lounge), I'm guessing it might have been an upgraded room type since it was fairly large.
My only complaint was that check in was a train wreck - They had no one working the Elite line, even though they had the carpet and ropes set up, and so the people who lined up there were being ignored in favor of the regular line. When someone finally yelled at the 3 front desk clerks about this, they basically froze and the manager had to come out to check in elite members. He proceeded to open a register on the opposite side of the desk from the Elite line, so everyone with status had to shuffle through the regular line with luggage. Just awkward for everyone involved.
My only complaint was that check in was a train wreck - They had no one working the Elite line, even though they had the carpet and ropes set up, and so the people who lined up there were being ignored in favor of the regular line. When someone finally yelled at the 3 front desk clerks about this, they basically froze and the manager had to come out to check in elite members. He proceeded to open a register on the opposite side of the desk from the Elite line, so everyone with status had to shuffle through the regular line with luggage. Just awkward for everyone involved.
Jul 1, 2018, 5:02 am
#149
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Also just did 1 night here, overall very nice property. Like River in Sight said, the lounge breakfast was very light but they offer a full restaurant breakfast to Gold/Platinum members as well so I can't really hold that against them. I had booked a basic room but was given a runway view on the 3rd floor (Same as executive lounge), I'm guessing it might have been an upgraded room type since it was fairly large.
My only complaint was that check in was a train wreck - They had no one working the Elite line, even though they had the carpet and ropes set up, and so the people who lined up there were being ignored in favor of the regular line. When someone finally yelled at the 3 front desk clerks about this, they basically froze and the manager had to come out to check in elite members. He proceeded to open a register on the opposite side of the desk from the Elite line, so everyone with status had to shuffle through the regular line with luggage. Just awkward for everyone involved.
My only complaint was that check in was a train wreck - They had no one working the Elite line, even though they had the carpet and ropes set up, and so the people who lined up there were being ignored in favor of the regular line. When someone finally yelled at the 3 front desk clerks about this, they basically froze and the manager had to come out to check in elite members. He proceeded to open a register on the opposite side of the desk from the Elite line, so everyone with status had to shuffle through the regular line with luggage. Just awkward for everyone involved.
Jul 2, 2018, 4:26 am
#150
Join Date: Mar 2018
Location: England - UK
Posts: 512
@hockeyinsider.
Yes I've used the small desk concierge system. Unfortunately you then have to get back to the front desk if you want to put the usual £50 credit on your account or pay for your parking which kind of negates the whole process.
Yes I've used the small desk concierge system. Unfortunately you then have to get back to the front desk if you want to put the usual £50 credit on your account or pay for your parking which kind of negates the whole process.