Check In

Check-in was quick and easy.  The lady told me about the lounge access that I would get as a Marriott Gold.  I dont think my room was upgraded at all but I had checked in on the app so not sure if that makes a difference.

Room

The room was tastefully decorated.  I had one looking over the entrance but it was very quiet and had plenty of space.  The bed was extremely comfortable and I slept all night without waking which is unusual for me in a hotel.  There are plugs on one side of the bed so you can charge your phone and use it as an alarm clock.  There was a hairdryer next to a mirror in the room and it was a good hairdryer that actually had lots of power yet was very quiet!

My only tiny niggle was about the size of the bathroom - it was quite small so as a couple f twofold be a squeeze but as a single traveller it was fine.  The shower was good although not super powerful but did the job well!  The amenities were nice and seemed quite high quality although bath gel rather than shower gel is a strange choice I would say!

Service

Service was great throughout - but particulalry in the lounge were the staff were helpful and attentive!  Check in and check out was extremely easy and everyone had a smile on their face and said hello - none of it seemed forced at all which is very nice!

Dining

I didnt eat at the restaurant or the bar, although both looked good.  I stayed in the Executive Lounge during the evening.  The lounge was busy at the start but soon everyone left to go to dinner and it was far more pleasant.

The lounge hours were 5-7pm canapes and 7-9 desserts with wine and beer being poured throughout.  There was also some bread and cheese pulse some nuts.  The canapes were delivered on a plate and were higher quality than you get in most lounges - there was also a menu delivered which I thought was a nice touch.

The staff were super friendly - David in particular was chatty and kept my wine glass full!

The view was a spotters dream with aircraft taking off every minute with picture window views of the runway.  There was also a TV with Sky News on with a bit of volume but not too loud.  In fact I thought the Lounge catered for all tastes very well.

Location

The location for any Heathrow Terminal is great.  If you are able to walk a little bit then please dont pay for the Hoppa and use the free buses from Term 1,2,3 station to Nene Stop BJ where the hotel is a min walk.  Getting to and from the airport this way was extremely easy and more importantly free - I really do resent paying for hotel buses at Heathrow!  If anyone wants anymore details please just ask - you just get on the bus, no need to have a ticket or swipe anything just say you are going to the hotel and the driver will let you get on for free.  The bus announces the stops but it is the third stop from the airport called Nene Road and you are there!

You can also use the 423 to T5 from the same stops so to any Terminal the free buses are more regular, and errrrr free!  They can be busy though so if you have lots of luggage they wont be for you!

Overall

Overall I could not fault this airport hotel.  Location was great for all terminals, the staff were very friendly and accommodating and the rooms and decor were modern and comfortable.  Dont be put off by the slightly ugly exterior - there is not much they can do about that but inside they have done a great job of the renovations!

I am moving all my Heathrow stays to this hotel now!