Jul 2, 2016, 12:53 pm
Last edit by: margarita girl
Hotel email: [email protected]
Reception: [email protected]
Other: [email protected]
Property underwent renovation in 2015-2016, so no longer a dump. Exec lounge open on the weekends.
You do not need to pay for the Hoppa to get to the property. You can take some public buses (ie, 105, 111, 140) to/from the Ren,as it's in the 'free zone'. The Heathrow free travel zone has been suspended indefinitely effective January 1, 2021. Standard fares now apply.
Reception: [email protected]
Other: [email protected]
Property underwent renovation in 2015-2016, so no longer a dump. Exec lounge open on the weekends.
You do not need to pay for the Hoppa to get to the property. You can take some public buses (ie, 105, 111, 140) to/from the Ren,
Renaissance London Heathrow LHR Hotel, United Kingdom [Master Thread]
May 30, 2019, 6:45 am
#181
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
May 30, 2019, 7:46 am
#182
Join Date: Apr 2015
Programs: Some
Posts: 5,252
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
Fair enough on some of the other issues, however.
May 30, 2019, 10:10 am
#183
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands.
May 30, 2019, 8:59 pm
#184
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
May 30, 2019, 10:55 pm
#185
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
Is the Ren (or the MAR or the 2 LHR Sheratons) going to be the same as the JW or Park Lane in town? No. But they're not dives either (and the rates are certainly cheaper than in town). Set one's expectations accordingly.
Cheers.
May 31, 2019, 4:15 am
#186
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
The big problem with the Renaissance is the size of the rooms, upgrades seem hard to come by and the rooms are unacceptably small. The lounge whilst pleasant is a little small for the number of guests with access. By far the best of the Marriott Heathrow properties is the Sheraton Skyline where the rooms are large and spacious (bordering on huge for Heathrow with the right room type).
May 31, 2019, 11:18 pm
#187
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Last time I was at the LHR Ren the evening offerings were nice & I didn't consider them a joke. So again, a case of YMMV.
Is the Ren (or the MAR or the 2 LHR Sheratons) going to be the same as the JW or Park Lane in town? No. But they're not dives either (and the rates are certainly cheaper than in town). Set one's expectations accordingly.
Cheers.
Is the Ren (or the MAR or the 2 LHR Sheratons) going to be the same as the JW or Park Lane in town? No. But they're not dives either (and the rates are certainly cheaper than in town). Set one's expectations accordingly.
Cheers.
Jun 1, 2019, 3:01 am
#188
Join Date: Mar 2018
Location: England - UK
Posts: 512
Open 24hrs a day
Available 24/7
Fruit - Apples and Bananas topped up through out the day,
Bean to cup coffee machine
Fridge with non alcohol drinks: water, Pepsi, Ginger ale
Biscuits
Two types of loose nibbles
Evening (5:30-9.00)
Four different canapes
Cheese platter: three types of cheese, pickle, celery sticks, grapes
Biscuits for cheese
Crusty bread
Butter, honey, strawberry jam, marmalade.
Red and white wine, bottled beer on request
Cakes.
Jun 2, 2019, 12:53 pm
#189
Join Date: Oct 2015
Location: San Francisco, CA
Programs: UA Plat, Marriott Platinum, SPG Platinum
Posts: 48
After a 2 week EU Vacation, we ended our last night here. What a mistake this was!
The keys I was given did not work on “my room”. I had to go back downstairs to the front desk and ask them to re-activate the keys.
When I came back to “my room”, a couple was already in there. The older gentlemen was in his underwear and looked nervous. So back downstairs for the second time I went. The front desk was very defensive and claimed this was my room and she didn’t know who was in my room. I then asked why would there were people staying in the hotel they didn’t know about. She looked very nervous and couldn’t answer the question. This seems like a minor safety issue if she couldn’t figure out who was in my room.
Half the elevators didn’t work. The lounge was subpar, dirty, loud and very busy. They didn’t upgrade my room (I’m titanium elite) until I asked. I know that’s all minor compared to the experience of the poor couple I walked in on.
Honesty, just stay away from this place.
The keys I was given did not work on “my room”. I had to go back downstairs to the front desk and ask them to re-activate the keys.
When I came back to “my room”, a couple was already in there. The older gentlemen was in his underwear and looked nervous. So back downstairs for the second time I went. The front desk was very defensive and claimed this was my room and she didn’t know who was in my room. I then asked why would there were people staying in the hotel they didn’t know about. She looked very nervous and couldn’t answer the question. This seems like a minor safety issue if she couldn’t figure out who was in my room.
Half the elevators didn’t work. The lounge was subpar, dirty, loud and very busy. They didn’t upgrade my room (I’m titanium elite) until I asked. I know that’s all minor compared to the experience of the poor couple I walked in on.
Honesty, just stay away from this place.
Jun 3, 2019, 12:56 pm
#190
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
It depends what you are looking for. You certainly can't compare it to the food offering at European airports such as the Frankfurt Sheraton or the Marriott further down the Bath Rd.
Open 24hrs a day
Available 24/7
Fruit - Apples and Bananas topped up through out the day,
Bean to cup coffee machine
Fridge with non alcohol drinks: water, Pepsi, Ginger ale
Biscuits
Two types of loose nibbles
Evening (5:30-9.00)
Four different canapes
Cheese platter: three types of cheese, pickle, celery sticks, grapes
Biscuits for cheese
Crusty bread
Butter, honey, strawberry jam, marmalade.
Red and white wine, bottled beer on request
Cakes.
Open 24hrs a day
Available 24/7
Fruit - Apples and Bananas topped up through out the day,
Bean to cup coffee machine
Fridge with non alcohol drinks: water, Pepsi, Ginger ale
Biscuits
Two types of loose nibbles
Evening (5:30-9.00)
Four different canapes
Cheese platter: three types of cheese, pickle, celery sticks, grapes
Biscuits for cheese
Crusty bread
Butter, honey, strawberry jam, marmalade.
Red and white wine, bottled beer on request
Cakes.
Last edited by stc; Jun 3, 2019 at 1:32 pm
Jun 19, 2019, 2:56 am
#191
Join Date: Jun 2016
Location: London
Programs: BA Silver, Marriott Platinum, Hilton Gold
Posts: 302
Stayed here for one night, Check in was quick and efficient thanks to Mobile Check-in. However, the check-in attendant gave me the wonderful line of "as an ambassador, we have gladly upgraded you to a Superior Queen room with runway room"..... ERMMMM wait there, this is no upgrade as this is the room I booked..... why lie.... just say the hotel is full and not able to upgrade you on this occasion. This is better than telling false info.
Lounge is okay, but selection of food for breakfast is limited, but note you can have hot breakfast in the restaurant, but i didnt as I have BA Gold and will have breakfast in the First Lounge.
Lounge is okay, but selection of food for breakfast is limited, but note you can have hot breakfast in the restaurant, but i didnt as I have BA Gold and will have breakfast in the First Lounge.
Jun 19, 2019, 4:24 am
#192
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Just had the one stay here, and doubt I’ll return soon. Something about about it, maybe the shopping-mall ambience of the reception area, the odd-sized room doorways, the large ‘n loud clientele in the overcrowded lounge, the enormous slabs of cheese in lounge buffet, just didn’t feel right.
Jun 19, 2019, 9:45 am
#193
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
I'm afraid it is, when it didn't come with any cutlery, plates or napkins and was too big to fit in the fridge, so melted in the room … I would have love to have taken it to work, but rancid cream is not a great taste!
Sep 4, 2019, 5:08 pm
#194
Join Date: Aug 2003
Location: Washington,DC
Posts: 1,822
SNA - Suite Night
Disgraceful that this hotel refused to allow me to apply an SNA award. I'm not mad about not getting a suite, I'm mad that they ignore the program and opportunity to apply. What gain is there to the hotel to refuse to allow SNA's
Sep 4, 2019, 7:00 pm
#195
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Renaissance London Heathrow Hotel Hotel Web Page Fact Sheet Bath Road, Hounslow, England TW6 2AQ
Stats: 4 floors, 703 rooms, 7 suites (%Suites: 1%) Concierge Lounge: yes Category: 5 Built: 1973 Last Remodel: 2015
Threads: Renaissance London Heathrow Hotel no longer a dump (current) and Marriott-family hotels at London Heathrow Airport (current)
Stats: 4 floors, 703 rooms, 7 suites (%Suites: 1%) Concierge Lounge: yes Category: 5 Built: 1973 Last Remodel: 2015
Threads: Renaissance London Heathrow Hotel no longer a dump (current) and Marriott-family hotels at London Heathrow Airport (current)